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June 2024 by Diana
Manager is very rude and disrespectful to the tellers, always jumping into transactions when he is not needed or asked for. I have no trouble making deposits with my company debit card at the teller at all Wells Fargo locations except this one. I have been making teller deposits using a card for over 10 years and all the sudden this dude is going to educate me on my company deposit? this guy tells me your company won’t know where the money comes from, I get a receipt I swipe the card and put in a pin. He attempts to stop the transaction and tells me to go outside to use the ATM with $9000 cash in my hand. Does not care about the safety of Wells Fargo clients. This guy needs to sit down, he doesn’t know what’s going on.
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March 2024 by Sandra Davids
Went to this branch to open a new account due to fraudulent activity. I did not have an appointment. Shadi Samad Toro was kind enough to fit me in. He was very knowledgeable and professional, and he made a stressful situation much less stressful. Wells Fargo needs more people like him!
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March 2024 by Geo Bermeo
No sense in going into details as this branch has apparently been getting awful ratings for years now… awful service, manager needs to be replaced immediately as he doesn’t know what he’s doing.
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February 2024 by Ryan H.
No employees! One person working with 10 people in line waiting impatiently as it's taking forever for any service! Meanwhile a "manager" sits talking on the phone. Bad attitudes also.
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February 2024 by Leo
The service is very bad, super slow, they don't have cashiers, and the attitude of the cashiers is not the best.
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February 2024 by saikrishna reddy vemula
Please maintain some employess worst experience ever had
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January 2024 by Mariia Zhvavets
Terrible attitude! I do not recommend this bank to anyone!My husband does not speak English well, when he asked if he could use an interpreter, he was told that there was no such possibility, when he asked to speak to a person who could translate for him, the bank employee said that she could not talk on the phone. My husband waited for 1.5 hours, after which they simply returned the checks. I am very surprised that such a large bank has such a poor level of customer service and communication.It is a complete disappointment!
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January 2024 by Shermaine Scotland
Customer service is the reason why I only keep enough in the account to keep it open. After today I’m good with not having it at all. Account CLOSED
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November 2023 by Michelle Walsh
I would give less stars if possible. My former employer had me as an authorized signer on the business account. I had called the 800 business customer service number and they were able to cancel out the ATM card in my name over the phone, but unfortunately was told I would have to go into the branch to remove myself from the account.I made my appointment, and then was told that is NOT true.To me this does not make sense, I am not asking for anything but to remove myself, my name and all information from the account. Wells Fargo is basically holding my information hostage. So ridiculous, Im sure if I wanted to put money into the account that would not have been a problem, but not to take myself off of the account.During the time while working with Wells Fargo they allowed 3 fake checks to be deposited for $3000 each with my signature faked. This is why I am VERY concerned about them having my information on an account.Also, the lady was really condensending, when she called the 800 number in front of me, saying " I already know this but, can I remove this customer. " She is very politely trying to imply that I am not too bright for trying to remove myself. I was told by the customer service line that I could remove myself from the account, I did not just come there for fun and to waste my time. I am a business owner and that is why I do not bank here. Poor customer service. Do not waste your time banking with Wells Fargo, find a better bank.
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November 2023 by Kevin F
No drive through lanes open at 10:45am on a Wednesday. It’s pouring down rain. Two tellers working, four other people standing around doing nothing, ten people waiting. Can’t wait to close my accounts with wells.
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November 2023 by alex gelinas
Tried to call to ask a question about cashing bonds. Tried multiple times a day, no answer. Told all are busy and to hold, which I did, only to be sent to the automated banking line or have my call ended
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July 2023 by Antonio Feacher
WORST BRANCH EVER!!!!!!!!!!!!! Don't visit here if you have anything to do that involves customer service, their $h!# is the WORST!!!! Sat in the Branch for 45 minutes today and WAS NOT acknowledged or helped by anyone with exception to the young lady behind the Teller line did address me and was pleasant when I first entered while she was helping someone else, but ALL of the Managers/Bankers on the floor acted if I didn't exist! Funny thing, I was there to open another account since they don't allow you to do it online...SMFH!! Trying Chase.. I wish I didn't have to give this thing any stars at all, but it won't let me post without it. I guess it can get 1 star for the young lady who addressed me.
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June 2023 by Concha Toxqui
We waited for more than an hour to open an account and there was only one person to help us and when it was our turn he told us that he couldn't help us because opening an account would take an hour and it was 4:20 and they close at 5: 00 apart from that I didn't find his attitude friendly
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June 2023 by South Beach
EVERYTIME IM come to this location it is a long wait but today was the absolute worst- I walk in at 9:30 with six people already in line and one teller open. I was in line to cash a check over 40 minutes.
ONE TELLER!!!
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April 2023 by Lou C
Unreachable by phone. Tried for 5 days straight, do not bank with them.
