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January 2024 by STEVEN RAMOS
The place is clean and employees are helpful
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January 2024 by alan senhoreti
Very dishonest General Manager. They got me for $255 for insurance I did not agree to nor it was disclosed. I asked the General Manager to review and refund and he said the store is not his and there was nothing he could do about it.
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November 2023 by raul Barrera
Long hold on phone, no call back
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October 2023 by Hernan S.
I left some personal things inside the truck on the night I delivered it and the next day I arrived early to pick it up and the workers stole it and no one wanted to answer for my personal things, very bad service for a company like this
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September 2023 by Rae Wolfesmith
I ordered a studio U-box for a move to North Carolina. Today a great staff member named Jamika brought my box and settled it by my garage. Very polite and a skilled driver of the big truck and 3-wheel forklift. It is HOT in Florida and she works very hard.Note about the U-box: It's great since they can store my box until I've gotten an apartment up there. I have the option to take things out with 24-hr notice. U-Haul will also connect me to local movers to help me unload if my new place has stairs. My move isn't done yet but having this flexible service is nice.
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September 2023 by Claudine James
This is the best service. I highly recommend Julianne Buchanan she know her job and is always willing to assist. I have been going to that store over a year now. She is awesome. Store is always cleaned ? ?
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September 2023 by Karen Vazquez
A seamless experience - both of the people working with us yesterday morning (08/26) were AWESOME! Helpful & super friendly!! Got us in & out quickly - No trouble with the truck it rode great & was super clean! We had literally no issues at all - and when you’re moving of course everything is a problem so we greatly appreciate the fact this was not one of them!!
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September 2023 by ANNA BE
Title: Extremely Disappointing Experience with Uhaul's Multiple Location HasslesReview:My experience with Uhaul was incredibly disappointing. Despite booking a truck through their website, I was made to visit three different locations just to get the vehicle. This unnecessary inconvenience wasted my time and caused significant frustration the day of the move, despite me booking 10 days in advance. The lack of communication and transparency from Uhaul's staff only added to the dissatisfaction. I strongly recommend considering alternative rental options to avoid the hassle I had to endure with Uhaul. Very very mediocre.
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July 2023 by melissa karpf
If I could leave ZERO stars I would. The worst place ever. I made a reservation a week ago to pick up a trailer. When I arrived they didn’t have “any”.( that was a lie) and nobody bothered to call me. The lady working there was super rude. The guy didn’t connect the trailer right and it fell off while driving on 95 really late at night. I was stranded in the middle of 95 not in a great area. It was super unsafe. The customer service was awful. They didn’t even try and make it right. Such incompetent people working there. BEWARE. If I were you I would never step foot in this place. I am livid. This could have costed my life. Worst experience ever!!!!
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July 2023 by Matthew M.
22 minutes late for a trailer rental and they gave it away. They then gave me a much larger trailer, but didn't secure it. The trailer popped off my hitch, i fishtailed, recovered, but the trailer is now wedged underneath the car. And the UHaul "accident team" is equally useless. I'm stranded in the middle of the highway with a trailer I didn't need, and without any help from UHaul.
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July 2023 by A Moe
Please dont go here. Fraudulent activity going on here. Scammers behind the counter that will try to take pictures of your credit card on there personal cell phones to run it later. Horrible customer service. Please avoid the headache of going here. 0.1 Stars
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July 2023 by Liliy White
Dark-skinned heavy set lady needs to be immediately terminated. She has no idea what she's doing, and openly blames the customers and lacks any personal responsibility to own any situation. She gave me the wrong location of the truck, and wasn't capable of any action without consulting other employees or managers (who indeed, seem capable). UHaul corporate needs to send some people to witness her antics, it's really hard to believe until you see it.
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June 2023 by T Wallace
If you get a unit here, make sure it's not on the second floor. You can only get up there in the elevator. If it goes down like it is now then you won't be able to get your stuff and they do not care one bit. Front desk workers are snobby as well.So after talking to the manager, I go back and magically the doors to the stairs are propped open and nobody at the front desk seem to remember telling me I couldn't use the stairs. Imagine that!
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June 2023 by Olivia Gruver
Im only taking the time to write this review because of the older / chubbier woman with the accent that works here. If you guys want to run a place of business and have regular clientele this woman needs to go. From the second I got there she basically told me to go away because I had an out of state license. Didn’t try to offer me solutions, smirked her lips the whole time. I have never gotten angry at employees before but shooing me away just about tipped me off. Thank GOD for the manager that works at this location because not only did he make me feel heard but he found solutions for me!! He was wonderful and I can see why he’s the manger. Please U-Haul do better with who you hire. Never in my life was I treated so terribly. I’m the most passive person in the world and for me to feel like I was a piece of trash was not okay. I won’t be back to this location ever simply because of this lady. Thank you again to the manager who was calm and helped me out tremendously !!
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June 2023 by Evy Lives
They have exactly one person that knows how to do her job up front at the desk, the rest of them sound like they have never even heard of a trailer rental. I was asking for a service that they offer, and two out of 3 people acted like they had never heard of this before and had NO idea how to do it, but we're RUDE and nasty about it to begin with at that.
