-
February 2024 by Anthony C.
Using the links U-Haul provides I have been brought to the wrong address on my 1 day off. Cancelled 2 rentals. Ill use a Home Depot rental next time, thanks for nothing U-Haul
-
January 2024 by Joseph Rodriguez
Fast, easy and friendly people.
-
January 2024 by Austin
Trucks are never full always empty really annoying having to fill up trucks multiple times.
-
November 2023 by Jeff Bloom
Waited 15 minutes outside by the propane tank for someone to come out to help. Went into the office. Waited another 20 minutes to ask someone to fill up the tank. Finally spoke to someone who said we aren’t doing propane today.I have to fill up tanks regularly and they’re always seems to be a very long delay or an issue. Going somewhere else from now on for propane.
-
October 2023 by Jonathan Brazelton
Travares was rude. My overall experience was good. Until Travares got involved. The manager was nice!
-
July 2023 by Brian Loush
I needed a trailer hitch and trailer for an upcoming project. The General Manager worked me into the schedule for the same day. I showed up and the technician examined the vehicle and informed me that I didn't need anything and I was good to tow. I then asked the GM how much I owed for being an idiot and she said, "your future business".Nice touch.
-
July 2023 by Maxim S
I had a truck reservation for 8 AM. I arrived at 8:10 hoping my truck would be ready. It turned out they didn't have a key for it and I had to wait for an hour (got out from there at 9:15 AM). When I came back to return the truck at 1:15 PM, there was nobody there. I had to wait another 15 minutes until the guy came out. I left the keys for him at the counter and told him that they were there. He said "Thank you". Around 3:30 I get a receipt for $180! They charged me for two days because they put it into the system that I returned the truck at 3:30 (I had it until 2 PM). Consideing that they wasted an hour of my time in the morning and I still returned the truck on time, they couldn't even fix the time error that occured due to their negligence. On top of that, they charged me $68 for fuel! I traveled only 10 miles, got the truck at 1/4 and returned it at 1/4. Somehow they put it in the receipt as if it was 1/16 of the tank left! Very infuriating considering how much time I wasted there in the morning, and that I have to waste time now to get reimbursed. On the receipt it says that Tavaris Turner was in charge of this transaction, if that's the person who was assisting me at the counter, I can assure Tavaris Turner should not work for U-haul! THE WORST EXPERIENCE EVER!
-
July 2023 by NIKITRAS Walkes
I am so happy this is my 3rd time coming to this location in the pass two months and I have been so honored to have” Travaris “he is amazing he has help me each time with no problems thank you so much
-
June 2023 by Marcie Quimby
My truck had a hole in the ceiling damaging my property I had a hell of a time trying to keep the truck just so I can get everything out kept getting charged ridiculous even though there was nothing I could do I would not recommend this place the truck was dirty when I received it the people were rude and my property was damaged in the end because of the holes in the top of the truck that nobody bothered to tell anybody about no I would not recommend this place try Penske at least there your property doesn't get damaged the only thing I've learned from U-Haul is they damage your property and leave you to pay for all of their problems
-
April 2023 by Mariu E.
Did online reservation three weeks before our move only to find out two days prior to move that they didn’t have the truck size we requested at this location. Instead they gave us a location in Miami (1.5 hours away) to pick up another truck. What is the reservation good for? You need to change this system. As a result we will have to come back to get the rest of our belongings. We are moving to Central Florida. Not convenient at all!
-
March 2023 by ArtGuy 1988
Absolute trash service. I had 2 contracts for Uboxes to be combined. Scheduling Rep Centravia guaranteed that they would be shipped on the same truck and I would not be charged anything additional for the 3rd Ubox other than an estimated shipping charge. I was fine with this. All 3 boxes were picked up at the same time. Only 2 were ever shipped. We got all the way back to Indianapolis and nobody ever called or emailed. Centravia never combined the contracts nor told the people with the trucks that they were to be combined. Me and my wife had to take off extra work just to now receive the 3rd box a week later. When trying to reach out the Centravia and manager Anna Rojas I was rudely transfered to people who didnt even know who they are. Now U-haul is trying to charge me full amounts for 2 separate contracts. Ive been charged just under 3k and more charges are expecting. This is unacceptable business practices. I dont know why it was so easy to get a 3rd ubox but somehow its impossible to just add that 3rd one to an existing contract. Such terrible service.
-
February 2023 by Erik Pearce
This place trate us like a homelessI have a reservation there and the guy say I can not rent becoso I not have a local drive license, my drive license it's from NY, stupid people, I never go back this place.
-
January 2023 by Brian S
Just stopped in at 6:34. 3 men behind counter. I asked if i can get propane filled (2 tanks). Dude looks at the clock (they close at 7) says, “Nope, not at this time. Come tomorrow around 7am”. I said, “really?” Thank you have a good night
-
December 2022 by Steve
Reserved van for 2 days. Call them and told it’s there. Arrive there and told no vans or trucks even though they know reserved. Useless LAZY guy behind desk on island time. Don’t waste your time. Go elsewhere. Must be a franchise owned by someone who doesn’t know how to run a business
-
November 2022 by Chase S.
One worker for 6 different customers not including people who call for questions... I waited in line for over 45 minutes just to get the keys for my reserved truck. I had done online check in for the fastest possible outcome, and still waited way to long. Plenty of employees but they only choose to have one front desk worker... Where is the logic? Not coming back here. 1hr later.. Changing review to 1 star. Don't come here
