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October 2022 by Lachlan Mcintosh
Called and was told the only product I was looking for was located an hour away from me or I could wait 3 days to ship it. Drove. No product on shelf and now being told to drive another hour to a different store… horrible customer service, absolutely disgusting experience.
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October 2022 by L F
Disappointing experience at this store. In general, the staff’s lack of interest to help and their very dry attitude didn’t make me feel comfortable. Anyway, I decided to buy some samples that they said could be returned as long as I had the ticket. I removed the item from the plastic bag and decided to return them as they were not what I was looking for. When I brought them back for return they would not accept them because I had opened the bag. I insisted and then they said that the pieces were scratched and they couldn’t accept them back. I removed those pieces from the bag for less than five minutes and always stored them inside the bag before return. If they were really scratched as they said, then the quality of this items is subpar. I noticed that none of the appliances handles were available in champagne bronze, many kitchen pulls sizes were limited, many samples were scratched. Needless to say, I bought other brand.
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August 2022 by Mark FoodFunFantasy
They are the best source for hardware, especially hard to find, never to be seen in Home Depot, Lowe's or Ace hardware.
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July 2022 by Melissa Hoffpauir
Very disappointed after my second store to store shipment I drove down to pickup my order after calling to confirm that they have the parts in stock, they have three different parts with the same part number and not the one I need for a clients job. No offer of a discount or next day shipping but 4 days more waiting and hope they can get it right this time.
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May 2022 by Eduar Camacho
Really bad service as a contractor losing time buying stuff for quality in bad prices 15% fee restocking for their mistake bad actitud from the sales person also waiting long time to be helped at the front desk really bad store
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April 2022 by Bibi C.
Horrible service. They make you take a picture of the item you want and take it to the salesperson at the desk. They do not get out of there seat to help. The guy wouldnt even get up. But managed to get pricing in store as a regular counter customer. Over the phone you apparently need an account with them to get any assistance.
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March 2022 by Tracy Mullane
I've always had great help and customer service here. Excellent quality hardware, reasonable pricing for the quality. I always come here.Something wonderful happens when you're respectful and considerate to others, you get the same in return.
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March 2022 by jerry coleman jr
Very rude, not friendly or helpful. Only go here if they have exactly what you meed when no one else has it.
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February 2022 by francisco oliveira
The worst store ever! The staff are very rude, they are never willing to listen nor help. The price is craziest.The charge 15% in case you need to exchange something even for their mistake. When you go to pickup up the delivery everything wrong.
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February 2022 by alexgsc g
I wish i can issue 0 stars, horrible customer service... they ignore phone calls, people there are rude and show no desire to help. i will not spend another dollar there! do not waste your time here
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December 2021 by nicole chiantera
This store has the WORST customer service ever! They are rude and they make everything so hard for you to buy!
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October 2021 by Mark Alpern
These people are mental about COVID. They are not Interested in helping you if you walk in nor do they have anything that resembles customer service any longer.
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September 2021 by Francismeire De Moraes
NOT ENOUGH EMPLOYEES, LONG WAITING LINE, IF YOU CAN BUY FROM SOMEPLACE ELSE DO.
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August 2021 by Minor League
Extremely rude and awful customer service. It used to be friendly and prices were reasonable but now it is a complete rip off and they act as if they doing you a favor. I will never recommend this lousy place to any of my clients.
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August 2021 by Aubrey playz
Very nice experience , just would have liked you have someone bring to clients house to be able to go to my client's house and sell them accessories that would fit there cabinets
