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August 2024 by David Chianese
This is the best Mercedes shop in the area. Smart staff, good shop technicians and overall great service.
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August 2024 by Brad Harris
Recent service was timely completed. Very nice. Car was also washed.
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August 2024 by Ivonne DiazGranados
We had one of the worst experiences when the assistant manager on the service department contacted us regarding a problem with a car that we have only had for 18 months, and we are trying to find a solution. Matt Pickton is the most disrespectful, unprofessional, and rude person one could imagine. I am surprised because for many years we have dealt with Mercedes-Benz representatives and have never had such a deplorable experience.
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August 2024 by Dr. Richard Garland
Competent, honest service!! I would refer any of my family and friends to your sales and service departments and have done so.
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August 2024 by Lina Varela
The service department assistant manager Matt Pickton is the most disrespectful, irresponsible, and unfriendly person due to the way he handles situations without providing any solutions to customers.
We had a situation with our car where he accused us of lying, simply to wash his hands of the issue and avoid providing a response about a new car that is under warranty and continues to have the same problem after more than three occurrences.
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August 2024 by melissa golin
Mercedes-Benz of Pompano performed exactly as you would expect a Mercedes-Benz dealership to perform. A+ in every respect.
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August 2024 by Scott Parra
I bought my car in January 2023, and it now has 25,000 miles. Two months after purchasing it, I had an issue where it requested "Check engine oil level, add 1 quart," and the service department did not perform any diagnostics but simply added the oil. When it reached 15,000 miles, the same issue occurred again, and now it has happened once more (for 3rd time). The dealership has never provided me with any solution.
When this happened the first time, the dealer never recorded the problem in their system, performed any diagnostics, or explained how it was resolved. Last week, I had a call with the manager Matt Pickton, who was the rudest and most disrespectful person, accusing me of lying and telling me he could not confirm whether I was actually there when the issue occurred.
He seemed to attack me for asking for a solution and an explanation, rather than offering support to resolve my car's problem. Is this really the type of service manager that Mercedes-Benz dealerships employ?
I would never recommend trusting this dealership due to their practices, where they do not perform the work as required and attack customers for demanding something that is covered under warranty.
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August 2024 by Liena Bems
Fernando was fantastic. Made it all so easy for us! We love our car.
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August 2024 by Carlos Mallol
Excellent service and attention to detail.
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August 2024 by Tray Lock
I had a great experience one again but just this time my car wasnt checked correctly
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August 2024 by Willie Mills
The service was great. I had been to the local dealership in my area an was highly disappointed with the service of the sales person so I drove 40 minutes to try another dealership in another city what a major difference. Mercedes-Benz of pompano is the place to go if you want to be treated like a organization should treat customers. Alexander an Paola wored hard to get it right which prompted me to buy. Stay away from pembroke pines and ft lauderdale mb dealership with there arrogant sale personnel
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August 2024 by Miguel Rodriguez
On the plus side the dealership is very nice and the staff is quite pleasant. My leasing experience there last month was not great. They misspelled my last name on the paperwork in spite of having a copy of my DL on file and as of today it's still not fixed. I didn't get my registration until a week later and that's only because I kept bothering them about it. They also entered the wrong email for me so I never got the Mercedes Benz survey. That's probably a good thing for them. They really need to pay more attention to details.
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August 2024 by PATRICIA RODRIGUES
Poor Costumer Service, bought a car there like a month ago and now I have some questions regarding my paperwork and warranty, and I have been calling them for 2 weeks and nobody answer or return my calls. Worst Costumer Service.
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August 2024 by Albert Alimena
Great service manager Frank Aliaga
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August 2024 by Arthur Donley
Service side of this business!! Not the sales side !!
