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March 2024 by David Chen
Gary Sussman and especially the team leader Welly Lee did a great job to have completed my home countertops upgrade project for kitchen cabinets and sink, and 3 bathrooms sinks.Mr. Sussman made whole project smoothly by scheduling and managing the team.Mr. Lee is very professional who saved 3 big wall mirrors that were right on top of old countertops.I highly recommend Mr. Sussman and Mr. Lee who are in Marble House
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February 2024 by Master Shangai Hung
Gary very professional salesman. He helped pick good material for countertops and sent guy that looked like Eddie Murphy to take measurements. Kitchen look very nice now like magazine cover, we very happy.
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January 2024 by Andrew Kruger
Our project began on December 27th. I went in with my wife, we spoke with Gary, and seeing as he was on vacation, he made an appointment with us during his time off. At the end of our transaction, the final invoice given included the price, with rip up. He then informed us that he would have a subcontractor come by our house in an hour to check out the site and to confirm if the job can be done.After about 30 minutes of drawing out a template with the subcontractor, we were informed that the slab of calacatta would need to go through our balcony window, if we wanted the slab not to be cut into two pieces. The subcontractor implied it might not cost more. I thought that was a bold statement since it cannot be free to get a crane.Afterwards, Gary sent a text saying he would need another $350 for the rip-up and crane. RIP UP! is written on my invoice. I said fine, we can do the crane since a seam in the slab wasn't what we initially agreed on and is not what I wanted.The subcontractor informed me that he will be back the following morning, at 9-9:30 to begin rip up.Rip up day:As soon as he gets here, he begins ripping up the kitchen into pieces. While removing a piece of the backsplash, they removed paint off the wall, several inches away from the original backsplash. I asked the sub-contrator if the new piece would cover that, to which he replied, "Does Gary know you want that?", as though that was not part of the initial job. We get that squared away and confirmed with measurements, that he can cover it with a new piece of quartz.As he is wrapping up, he informed me that I need to shorten a pipe in the wall, as well, the studor vent would need to be removed since it wont fit with the sink. At this point, I am wondering how/why I need to be doing my own plumbing work, with only 24 hours. Do I need to call a plumber to get these items completed before they come back tomorrow at 1 pm to put the countertops on?After I run to home depot to get the CPVC, Glue, Hack Saw, Assorted 1.5 Inch and .75 inch pieces to get the job done. I proceeded to cut down the pipe to shorten it so the slab could be placed above it. I tried to explain to the subcontractor that I cannot just cut a pipe where he says to cut it. Pipes require to be male/female connections in order to work. He apologizes and says sorry, I do not know much about plumbing. I finish moving the pipes, so they can do the job the following day. I call Gary to ask why I am doing all this work?Countertop installation day:The next day, they showed up at 2 pm, with the crane. Prior to arrivaing, I receive a text from the subcontractor, saying that I will need to pay the crane operator with cash, total price $200.At this point the crane and slab are on their way, so I agree.Once the crane gets the slab in the air, things get pretty hairy.Their are two men trying to wrestle this slab into my second story, balcony door, while the operator of the crane is trying to explain to them how to fit it through the door. Needless to say, they hit the wall, my door frame, and bent the railing.After they get the slab into my home, they requested some help lifting the slab. I grabbed some shoes and begin helping them move the slab carefully around a corner. Again, as a customer, I dont think I should need to remove the liability from the person doing the job. Anyways, They get the slab onto the cabinets and start installing the backsplash. They cover up the huge hole they made when ripping up the previous backsplash, great! The sink fits, great! The stove fit back in its spot, great! I start thinking to myself, things are finally coming together, and then, as they are about to leave and asked me if I have someone to put the crown moulding back on the wall, under the slab. To which I reply, not really?He tells me its easy to do, you just need a nail gun and a few nails, to which I think to myself, is this something I should have to do?After he leaves, I notice that they never affixed the dishwasher into the new countertops or even into the cabinets.
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December 2023 by JC Girl
My neighbor had her Quartz counters done by Marble House and she was very happy. The owner, Gary was friendly & professional. Answered all of my questions immediately. I hired him for my mom’s place. It came out absolutely stunning! I would highly recommend Marble House.
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November 2022 by Serkan Lacin
Honest People
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November 2020 by Jorge Tabush
It was a genuine pleasure working with Gary. he found us incredible pieces for our laundry room and also for our family room wetbar. Prices were very reasonable for the best quality quartz, and the work was done impeccably and on time. Highly recommended!Service: Countertops
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November 2019 by Kevin Bowman
We are extremely happy with the quality of our new kitchen counter top and the installation. Gary was very professional and pleasant to deal with and his installation team was amazing. We will definitely deal with them again with additional renos.
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November 2019 by Larry Williams
Visited Marble house after trying a few other places .Gary was very attentive and offered so many choices as he began to help me narrow down what i really wanted.I decided on quartz. He was so so helpful and resonable in every way . The service was great and the install ppl were awesome !!!! The quartz looks great !It was a pleasant experience from start to finish .I actually purchased my sink n faucet from Gary as well as i needed a sink that was not the standard size.I will strongly recommend Marble House to ppl i know n come in contact with! ?
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November 2017 by Genevy I.
ALERT! Do not ever come here EVER! Y? Let me tell you my story, I bought expensive tiles for my store worth around $10,000. It was my first business, this owner is a very shrewd businessman named Gary and had a heart attack once according to him because of his greediness. Anyway, it was around Christmas, out of the $10,000 I paid cash he said, oh I will buy $500 worth of Spa from you, and to tell you the truth I was so busy that I even forgot to mail it to him. You know what did this shrewd guy do? He send a body builder in my spa and removed the marble tile by himself and assaulted me! Yes I tried to stopped that juicer and pushed me away. All of them in that store r a-holes. First he never gives discounts no matter how much you buy and second, he will send his body builder worker to remove your tile and assault you. So DO NOT EVER COME TO MARBLE HOUSE it was a nightmare experience I will never forget! If there is A ZERO STAR that is what I'm going to put it on here!
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November 2016 by Andrew Marin
Great customer service and reasonable prices. Very friendly and helpful. I originally ordered granite counters for my bathroom through a big box store. My neighbor recommended seeking out a place that specializes in counters. I found marble house online, and I am glad I did. I ended up getting the vanity top, plus matching shower curb, bench top and window sill. Highly recommend this place.
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November 2016 by Nancy Perkins
I had already chosen the stone that I was in love with but I needed a fabricator to do the job. Truthfully, we just saw the sign on the building and stopped in to see if they could do the work. What a stroke of luck!!!Gary was absolutely terrific - a pleasure to deal with and the workmanship was simply fantastic. Run, don't walk, to Marble House!!
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October 2016 by JD D.
Whatever you do, do not do business with Gary at Marble House. First off, he was extremely late with the install. When we asked why the delay he became very aggressive and nasty. He did not measure the space correctly so we had to buy another full slab to use for a small area. After the install, we called to get the rest of the slab we bought. He played dumb, then became very aggressive. We still have not gotten the slab back. He basically stole thousands of dollars of a slab. This is criminal! He's a very nasty angry person.
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March 2016 by Cheryl M.
I've dealt with this company before and I'm one of those shoppers that stays loyal to a company. About 8 years ago I had purchased marble, tiles as well as 2 mosaics for my bathrooms and used his installers. One of the mosaics had a small chip in it that they patched up and you have to look closely to see it, but I know it's there. Gary told me to get over it, so I did.(his exact words) Recently I decided to redo my backyard and went straight to Marble House, had a few laughs in the office. picked out what I wanted and got the tiles delivered. Chose to use my own guys to install. There where about six tiles that where dramatically different in color and although stone can run that way I had asked Gary if he would swap them out so they didn't stick out from the rest as well as I had to purchase another 60ft. In a nut- shell, he said no and I should take my business elsewhere. He was going on a spring-break trip vaca with his family and couldn't be bothered was really the bottom line, as well as probably annoyed that I didn't use his installer. Luckily his competitor down the street had the same tile for me to finish the job as well gave me a discounted price to exchange the 6 tiles that where very different from the rest. My girlfriends children where both killed in the Brussels terrorist attack same time as I was dealing with Gary about exchanging the tiles and after reading the text that went back and forth I wasn't myself so I apologized to him that if my attitude wasn't the kindest I was sorry, but I will take my future business elsewhere. When my installer showed up at his showroom, the employee told him they were out of stock. That was my experience very nice selection, BIG FAT "F" FOR COSTUMER APPRECIATION AND SERVICE!
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November 2015 by Kimo Young
Gary was an amazing person to meet. He listened to what we wanted and gave us great advice and service. We went in with a budget and a plan to but only a granite top for a vanity. We left with a completely different concept and design that we loved. The whole process was easy and painless. I highly recommend this business for their service and attention to detail.
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November 2015 by Ray V
Very nice customer service, okay prices. only thing is that they wont accept corner pieces back :(
