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March 2024 by Elisete G. R.
i wish i read these reviews before renting. i reserved a 5 person car. at pick up i was given a Camaro! and told they didn’t have any other car. my sons are over 6ft tall and did not fit in the back seat. after a few hrs i came back to tell them the car was not working for us but again I was told that they didn’t have another car for me. they wouldn’t even call the other location to try to help me. there was no way i could fit the 2 kids plus my mom in the car so my mom didn’t come out with us. they were closed on the weekends so i called Monday. The phone rang and rang and then i was hung up on. when i finally got through the person was rude and unhelpful, did not care that my son had to sit with his legs up across the back seat and was unable to wear a seat belt. did not care that we were not comfortable and NOT happy! this wasn’t the car i reserved. Each day i would call and was told that they had no other car to offer me. when i picked up the car its gas was half full. i return it with 3/4 because i didn’t want any more problems. the worker told me the tank was full when i picked up. i showed him the picture of the gauge which he emailed to me. he told me i was looking at the temperature gauge! i took him out to the car to show him that i was in fact looking at the gas gauge. i just felt like this place was a huge scam. can’t wait to see how many phantom charges get put onto my card now. Stay away from this place.
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March 2024 by DJCERTIFIEDSOUNDZ
Be sure to ask for Patrick. Great customer service.
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March 2024 by Gina Chimenti
Hard to locate. Hertz is inside the Kia/Mitsubishi dealership. Wanted to extend my rental for another day or two & was told I could not because I already prepaid in advanced which doesn't make any sense to me.Upon rental return they did not offer a ride home which their competitor enterprise does. The only reason why I'm giving them 3 stars is because I received a nicer vehicle from what I reserved & the staff was friendly.
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February 2024 by Nikkie Louch
Very professional. In & out . Called me in the morning to confirm pickup time.
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January 2024 by prized treasure
Smooth rental process from reservation to drop off at a different Hertz location. I have no complaints.
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January 2024 by Julian Max Chan Quee Lin
My family were visiting from Poland and had the worst experience. They reserved everything and got to this Hertz. They had everything; a valid driving licence, credit card, and an ID. However, were told this would not be sufficient to go ahead with the rental as they needed a physical passport.This is simply not true and per Hertz's terms and conditions as EU nationals, they only need the aforementioned. Being turned away and having to ring management to get what you PAY (reserve) for is simply not acceptable.PS: I do not want a half-hearted copy paste apology "Will forward to local management" as to why employees don't know basic manners or company policies. Utterly embarrassing stuff and will make sure me nor anyone I know book with Hertz over its competitors again.
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January 2024 by brad dezenzo
Took my reservation and calls me 2 minutes before I arrive and after I paid for a Uber to get there. This company is a joke
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December 2023 by jp silva
There the worst people to work with they charge me 300 n I don't even smoke they just here to rob people out they money
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December 2023 by Ericka H
Thank you so much to the manager Cory and also his team at hertz rental. This have been a wonderful experience. You guys are number one in Florida hands-down. Less than five minute wait time and I was in my rental after that if you are looking for a great rental place come here they’re amazing and their customer services A1 thank you again Hertz Rental
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December 2023 by Mak B.
Patrick and Corey were both Amazing they Upgraded my Rental for the Holidays with the Managers Special which was awesome Being that it was a Super Nice Car! I really appreciate there hard work, Professionalism and Awesome Service! I highly Recommend this Location the staff is Awesome!
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October 2023 by Alan Abdo
I reserved a car for ten a m and showed up on time. They stated they had no cars, and one would not be available for at least four hours. This is unacceptable.
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September 2023 by Curtis
Dealing with them has been nothing but a headache. Between pickup and trying to get a drop off. Waited on hold for thirty minutes and was hung up on four times. trying to get a pickup for awhile and they refused to pick me up.
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August 2023 by Curtis F
Dealing with them has been nothing but a headache. Between pickup and trying to get a drop off. Waited on hold for thirty minutes and was hung up on four times. trying to get a pickup for awhile and they refused to pick me up.
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July 2023 by SweepTheLeg Johnny
Thank you Jordan for the First Class experience.. 5 stars!
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April 2023 by J M
Horrible place, dirty, no air condition, rude workers, took my reservation, got there, they had no cars ? talk to me like it was my fault! Eff them!!!
