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December 2023 by Brenda D.
Great store, especially the Boynton Beach location. It's best to work with someone on the Pro team. I'm very satisfied with my purchase and the service I received. Mike E. is the best.
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December 2023 by Theresa Alexander
CJ was extremely helpful with getting my tile sorted. There was a color match issue & we had to drop a few pallets before we got the right color! So glad he was able to help!
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December 2023 by Francisco Ramirez
Floor & Decor in Pompano Beach exceeded my expectations, thanks to Schuyler "Skyler" Jacobs, the senior designer. Skyler went above and beyond, providing exceptional assistance beyond the ordinary. Their expertise and personalized attention made the shopping experience truly exceptional. The store boasts an extensive selection, and Skyler's guidance added immense value. If you're seeking outstanding service and a diverse range of flooring and decor options, this store is a standout choice. Skyler's dedication to customer satisfaction sets a high standard, making Floor & Decor a top destination for all of our company’s home improvement needs.
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November 2023 by sergio palacios
Great store. Really big and lost of options. They have model bathrooms and other rooms to get ideas. They also sell all necessary materials for most floor and bathroom renovations.They have a third party installer that can give free quotes and can guide you on prices and different ideas as well.
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November 2023 by Matt Jones
Good stuff and prices but they never have any staff around to help and never enough cashiers on the till. Never understand why you would make it difficult to collect money from people. I've walked out before and went to a home store so I could check out fast.
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October 2023 by Lucas Tostes
Didn't receive any help. Walked into the store there was the manager (Mario) and 2 cashiers no one said anything to me. Asked for help to find a match, they just wanted to prove my sample wasn't purchased here. Walked up and down the aisles by myself found a 95% match. Found the group and thinset by myself. Mario even inconvenienced me again closing off an aisle right in my face to make me walk to the next one over lol. This store used to be better. Perfect tile match
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October 2023 by Nicole
"Stephanie Perez is simply outstanding! My husband and I embarked on a bathroom renovation and needed assistance selecting the perfect flooring tile. Stephanie eagerly stepped in, dedicating her time and going above and beyond to ensure our satisfaction. Her extensive knowledge, efficiency, and exceptional customer service orientation were evident as she patiently guided us through the selection process, addressing our needs meticulously. Stephanie's dedication to her job and her willingness to go the extra mile were truly remarkable. It's impossible to imagine turning to anyone else after such a delightful experience. Highly recommended!"
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September 2023 by David Schwartz
My wife and I had the good fortune while shopping to have two employees in store #108 who were not only extremely knowledgeable and helpful but they had the patience to stay with us for a lengthy period of time until we made our purchase. Noah in particular was great and Lola at the PRO Desk was asked the day after to help us again on a past pending order and she did not hesitate to help followup on our request . Thank you Floor & Decor!
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September 2023 by Karincita Vzla
Absolutely amazing experience and F&D. Lola has provided the most outstanding service we could ever have. She has gone above and beyond to provide us with an ultra professional attention, flexibility of change materials, change to delivery dates, finding the products and easy exchanges, and so much more!! Top notch attention.
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September 2023 by Cheryl Pittiglio
Big Shout out to the only lady who helped my sister and I search for tile and fixtures when we were in Florida recently. She was busy but still made time for us to match up everything we needed to redo our condo . Really appreciate you,Kim and Cheryl from Michigan.
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September 2023 by Julio ospina
I had such an amazing experience at the PRO desk today. Stephanie was so helpful, kind and funny. She provided amazing customer service very professional and patient we spent 3 hours here and it went by so quick. Thank you Stephanie you are one of a kind and great!
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September 2023 by Victor Velasco
Stephanie from the pro desk was so sweet ,helpful and provided the best customer service experience. I was enrolled in PRO PREMIER and was told about PRO APPRECIATION MONTH. I’m excited to continue shopping here just for her.
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September 2023 by MAT BOCA
Stephanie was great, professional, nice and helped us a lot. We are grateful!!!! Coming back for more! She enrolled us in PPR and pro premier appreciation!
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September 2023 by Gee Bad
Kenly, wow, I can’t begin to thank him for the immense patience he had with me. Not only did he find a similar color of my existing flooring, but he helped me stay within the budget I had. Nowadays you don’t come across this type of professionalism and customer service, I appreciate the great experience for my first time at Floor and Decor! 5 + stars!
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August 2023 by Michael L.
I had an absolutely terrible experience with Floor and Decor in Pompano Beach, Florida. Their pick-up services are an absolute joke. Not only did they fail to deliver my materials on a pallet as promised, but when I tried to return the items, they had the audacity to demand that it be on a pallet. How about you honor your own policies first? And let's not even get started on their abysmal customer service. It's like they have a contest to see how many times they can let the phone ring without answering. Save yourself the frustration and stay far away from this place.
