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April 2024 by Walter S.
This has to be the worst Costco in the world. No rotisserie chicken for 2 weeks. Never have grass fed ground beef patties in stock. No tortilla crusted tilapia, no Mexican street corn or many other items I have bought there and loved. My friend in California says they have all these items so I know they aren't discontinued. New manager needed here.
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March 2024 by Christina G.
Of the 3 Costcos in the Southern Florida region I've visited, this one is my least favorite. In all fairness, I came on a Sunday - what was I thinking?!? The selection is comparable to the others I frequent, but the checkout is poorly designed and causes massive congestion throughout the store = excessive chaos during peak shopping hours! The parking is also horrible, and the parking lot is like a circus. Same great deals and super cheap fast food, just a more chaotic experience. As usual, some deals on bulk items don't actually equate to good deals - so I always recommend comparing prices as you shop.
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February 2024 by Ricardo
Made appointment for 1130 am. I was told an hour max. It’s now 2:05 and car is still not ready.
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September 2023 by Mike Balunek
Don’t come to this Costco center. Twice now. Had an appointment today at 1 to rotate tires and remove a nail. It’s now 2:30 and the vehicle has not moved. Went and asked and now they say they are backed up and it will be another hour at least.Not sure why I made an appointment because the walk in just before me was quoted 1.75 hours to finish their job. No respect for peoples time.
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July 2023 by Nicole Scanga
Ordered one tire online through Costco. Got confirmation it was delivered to Costco warehouse. Made appointment online, for a week afterwards for install. After 3 hours of waiting, they came to me to say they 'can't find my order', and only offered to have me pay $200 more for a higher end tire.I had to them wait another hour for refund. 4 hours of my day wasted.
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June 2023 by Neeraja Poonjolai
The man said 1.5 hours, it’s been over 2 hours and I’m still waiting. Worst customer service. Went twice because there’s a nail in my tire and the man gaslight me the first time and said there was no nail. Do not come here
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May 2023 by JNC pods
horrible customer service, workers are very disrespectful and truly don’t care about your concerns, i was told i was going to get a call back and i waited all day and didn’t get one. I called back to see what was going on and the guy kept telling me he would call me next and never did. HORRIBLE attitude and customer service don’t get your things done here.
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May 2023 by Brylon Terry
Giving 4 stars.I made an appointment at 3pm for a tire repair and did not get my car back until 5:15pm.However, the job was done, the guys were professional and I can understand having lots of cars and having a skeleton crew.
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April 2023 by Andrea U.
We didn't have to wait, strangely, there was no line at this Costco gas station. It's 3 miles off the Florida turnpike at sample Road. There are 24 pumps and I was amazed that we were in and out so quickly. Fuel here is significantly less expensive than other stations.
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April 2023 by Asaf Nagar
I had 2 balding front tires when I chose to buy a tire brand that has suited my needs. I was asked if I wanted the front tires replaced to which I answered yes to. I come back to find one front and one rear tire replaced. Worst of all, the new tires were not installed on the drive axle. They could have called and let me know of this but chose not to. I was denied my old tires back when requested. This is not the Costco tire center service I'm used to. Be prepared to buy 4 new tires here.
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February 2023 by Scott B.
This location so needs new management and focus like the Parkland store. The store is always busy, but employee focus in store is not always apparent.On todays visit we see what appears to be two managers measuring shelves on seasoning aisle while store is packed and registers are closed and need of additional coverage.We ordered three ice creams at the convenience self register to go. Employees Julio and supervisor Delroy are later found to know the machine is broke and now need client refunds yet take baby steps to avoid quick resolve and 10-12 people that waited more than 20 minutes thinking their just busy. Employee suggested "it's not my fault" to another client, when he is clearly in a position to quickly notify clients of issue, have supervisor make refunds directly, and perhaps provide ANY resolve to individuals that paid and waiting their orders.
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January 2023 by Sindu K.
Gas prices here are always cheaper than other gas stations. The gas station has many gas filling stations. The lines can get long sometimes but usually move quick. There are indicators that tell you which has filling stations are unoccupied.There is also some staff around the gas station to help you if there is an issue. And of course, you need to have a Costco card to buy gas here.It's convenient as the Costco store and gas station are in the same location.
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September 2022 by Tracey Tran
I bought 4 brand new spanking michelin tries from this place. The front desk told me the low tire pressure sensor will go away. Well it didnt. And i drove and the tire was almost worn out from being a flat tire. Brought it back and they said they will not give me a brand new tire if there is a nail in it. What ??? i came in and expect to walk out with brand new tires not having to worry about tires. I got 1 bad tire and and it got flat every where i drive and i have a baby. How on earth can the guy said they will not give me a brand new tire when it is completely Not my fault getting this tire from them? So irresponsible.
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September 2022 by Andrea H.
Where else can you get an 85" TV, paper towels, seasonal candy, and tires? Costco has everything and totally an unforgiving return policy, but only for some. My older boy got me a bottle of Kirkland Rose wine. Why? I don't know. I decided to return it. Being in retail, I never return anything, but I thought if I could exchange it for a different bottle, it would be fine. So I stood in line. The women in front of me had literally a ball of clothes. Most were winter clothes that were worn, she even returned a pair of kids boots with dirty socks inside. Some of these were from 2008, but she had receipts and received FULL refunds. I did not have a receipt, my item is on full display in the wine aisle and I was treated like a thief. I didnt have my sons Costco's card and it's his business card so I didn't have the phone number, so I walked away as a retailer, knowing, it's never worth the time to return something. What I witnessed was disgusting. Not that they didn't take back a bottle of wine, but giving someone money for old used clothes. Costco needs to revise their return policy.
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April 2022 by Kalvin K.
The club is OK here. The gas pumps move quickly but definitely the routing is somewhat annoying. This is right off the Turnpike so many people get on and off to refuel here, so it gets real busy. Thankfully, they have 3 pumps per line and a car indicator. It's fast but still the sheer volume of cars at times can cause a wait.