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August 2024 by Ewa Kotula
Robald abd his crew are the best !!!
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August 2024 by Steve dubnewych
Ronald and his gang did a magnificent great job. Very impressed and would definitely hire again!
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August 2024 by Steven Dolan
Jeffery and Mike made this move super easy! They were quick, efficient, and extremely professional. I'm really glad my wife and I decided to make the decision to go with American Van Lines for our move from FL to WA. It's been a great experience all the way through!
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August 2024 by Kaushik Kannan
Terrible Experience with American Van Lines
I had an incredibly frustrating experience on our move from Dallas to Denver that I want to share. This company should not to be trusted!
*Significant Delay:* Our move was delayed by two weeks beyond the promised moving window. This caused us considerable inconvenience. We were stuck in an empty house with no idea when our stuff would arrive
*Poor Communication:* We called them around five times a day and were repeatedly told they would get back to us, but they never did. We had to initiate contact every single time to get any information about our delivery. They assign a "move coordinator" who basically never calls you or has any useful information. We were left in the dark about when our belongings would arrive. There was a complete lack of communication from their end.
*Third party contractors* Despite being assured that American Van Lines would handle our move directly, they outsourced the delivery to a third-party company without informing us.
*Unprofessional Assembly:* When our items finally arrived, random third-party workers were assigned to unload and assemble our furniture. They did a poor job, leaving us with improperly assembled items.
*Lack of Compensation:* After the delivery, we had to repeatedly call them to seek compensation for the delay. Despite being contractually obligated to compensate us, we have yet to receive anything. I am filing a dispute with my credit card company.
Overall, I do not recommend American Van Lines. Our experience was stressful and disappointing. Avoid this company if you value your time and peace of mind.
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August 2024 by Tina Wu
#1924042
Manny B - great mover and very attentive! Moving process was smooth. Had a great time!
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August 2024 by Celeste Payne
Nick Cuffie & his team were very professional. He kept me updated about their arrival & progress. They were great to work with.
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August 2024 by Scott Hector
We worked with Manny who provided professional, outstanding service, from loading, transporting, & unloading in our new location. He had excellent communication throughout the move process. We would request him again!
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August 2024 by Escrub1
Jeffrey was very professional and kind. He explained full details to my mother and I wish him safe travels to the destination.
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August 2024 by Ken Tyquiengco
Patrick my driver and the crew he had with him were amazing for my pickup! Very professional and took great care of my inventory! Highly recommended!
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August 2024 by Ana Laguna
Ronald with with the crew are the best there are profesional
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August 2024 by Diane Nelms
I have had a great experience with American Van Lines. Starting with my first call to Ciara the moving consultant who was prompt to return my calls, efficient, and patient while we worked through our changing moving list. To our fantastic movers, Ronald, Jonas, and Alex who were pleasant, courteous, worked hard, and took care of our items on both ends of the move. Could not be more pleased with these four employees and the experience I received with American Van Lines.
With that said, I did not appreciate the experience I received from one employee, Shabrina, in the Quality Assurance department. She was rude, cut me off during several conversations, took days to return my call and simply was not pleasant to deal with.
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August 2024 by Michael Hu
1945261 How I wish I had read the reviews before choosing this company. They are extremely unprofessional and difficult to reach despite numerous calls. After signing the contract, they outsourced my business to another company, claiming they had no trucks available. The delivery window was from Aug. 1 to Aug. 11, and they scheduled my delivery for the last day 3-6m. The driver arrived on August 11 at 5:52pm, and said he only had half of my items. It is very strange that they split my items into two shipments. The driver told me that the remaining items would arrive on Aug. 12. However, when I called American Van Lines on Aug. 12, I was told that the remaining items would actually arrive on Aug. 13. Later that day, when I spoke with a supervisor, I was informed that the arrival time was still unclear, and they would provide updates on Aug. 14. I am extremely upset because my parents are flying to China on Aug. 13 and will have to leave without all their belongings. I asked the manager if she could request that the driver come on Aug. 12 as promised, but she said she could not do anything about it. Additionally, the manager stated that delays are unavoidable. This is unacceptable to me, as the delivery window was 11 days, which should have accounted for any unexpected delays.
On Aug. 11, the driver asked payment for the remaining balance for only half of my items, otherwise he would not unload them, which contradicts the contract. Furthermore, the driver initially refused to assemble my furniture, stating, "I will not assemble the furniture because I am only the driver." After arguing with him, he finally agreed to assemble the furniture, which was included in the moving service as per the contract.
The most frustrating part of my experience is that American Van Lines claimed they could do nothing about their partner company. The driver assigned by the partner company always insisted he was "just the driver," while the partner company itself was impossible to reach.
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August 2024 by Elizabeth Miller
The guys did a great job with everything, moved everything where needed when asked.
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August 2024 by Sarah Taylor
1956380 absolutely great workers . Samy was a great person and worker.
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August 2024 by Joe Gentile
My mother Wendy Gentile hired them to move her house and they were all exceptional! Fred Mathew’s was so great and treated us like we were family! We will definitely recommend.
