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June 2024 by Gueorgui Petrov
Rebuilt my 2014 Jeep Grand Cherokee transmission in 4 days. Amazing team and service. It drives like new. Thank you
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June 2024 by Bentley V
Place is a blessing. Chevy tahoes escalades gmc all garbage like the dealers but 954 transmission helps in the best way half the price of the dealer and 2 yr warranty. If it wasn't for this place, I would have driven my gmc to the junk yard
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June 2024 by Andy Henkin
I have to say these guys are the best they got my car in and out and a reasonable amount of time and Mark is very convenient to work with. We continue to use them. I do highly recommend.
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June 2024 by RICKEY PONDER SR.
VERY PROFESSIONAL
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May 2024 by Raul Romero
I delivered my transmission 4 years ago and I have had no problems.
I have walked 340k miles working with a two-car trailer and no problems, only filter and oil service every 50k miles.
I recommend it 100%
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April 2024 by jonathan turk
January of 2022 my 2005 ford excursion transmission was built and replaced by them with what I was told was a build unit for the mods done to my truck. The same day I got the truck back and drove 100 miles the transmission completely stopped working. Marc was great and towed it from my house 2 hours north of his shop and fixed it. Was told there was an issue with a pinch seal in a drum. This part was great dealing with Marc, and how he handled it, I was not supplied a receipt and was told it was not needed.
August 30 of 2023 the truck stopped shifting into 5 and was jerky in reverse with a fault for the solenoid d and flashing to haul, I called the shop and someone new answered who was difficult to deal with but finally told me to have it towed in. Once the tow truck picked it up I texted them to let them know it was on the way as requested, I was met with a hostile sounding message saying I can't just tow my car in whenever I wanted I needed an appointment. After stating
I called earlier and was told to tow it and he seemed to remember. After waiting till September 13th and receiving no update I called and once again spoke to the same person who was again a little aggressive and told me they were busy and would let me know when they had an update. September 20th I called again and was finally told by the angry person that Mark was replacing the valve body and torque converter to be safe and he said he would call later to pick it up. He called at the end of the day saying it was ready and once again when the truck was picked up we were told no receipt was needed.
Now March 14 2024 , 46 days out of warranty and maybe a few thousand miles after previous repair the truck once again isn't going into 5th and is jerking in reverse with a flashing tow haul. I called and the same person answered, I explained what was going on and that it was previously repaired but is now out of warranty. I asked if they were willing to look at it and let me know or help me out. He placed me on hold and spoke to Marc and told me he needed a receipt to see what was done which I explained I never have received one for anything done and was told this is odd and wouldn't happen. He then said he would have to dig through their receipts which were paper and would take awhile as it was several years ago and may take awhile and it seemed like my mods were causing the failure not the work done. I explained I spoke to Marc and the transmission was built to meet the mods done at which he said didn't seem right but they would get back to me once the receipt is found. Now March 27th I called for an update if they found the receipt, he told me that he never said that and I must have misunderstood him as that's not something he would have done or said. At most he would pass the message on to Mark, he also stated several times that the trans being out of warranty meant there was nothing they could do not even willing to help. I am now stuck with a supposedly built transmission that doesn't work and no documentation on what was done so no other shop is willing to look at it as they don't know the work performed.
Shortly after posting my first review Marc reached out to me and offered to help, he stated the transmission was out of warranty but would cover 50% of the rebuild. The cost had doubled since my first rebuild and would cost me $2996 with tax, which is $28 less than I paid previously. I accepted and towed to him Friday and received a call Tuesday at 3:00 stating it was done. The issue began when I asked if they found the cause of the problem. I was informed that the direct drum rings from the shift kit that they have used, is prematurely wearing down the drum in 6 months to a year causing pressure loss and burning the clutches. I was also told the shift kit had been recalled by the manufacturer but I would have to still pay. I was told a deal is a deal. So not only were defective parts installed causing the failure but I was told there was no warranty,
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April 2024 by Chiyna Sowunhunna
I would recommend thus place to anybody very good work and honest direct people. they don't sugar coat or beat around the bush but there also very cordial and speedy service
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March 2024 by Gerald Hachey
Mark is the best they are always busy, and for a reason, they take care of their customers
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February 2024 by tiffany Spence
Omg..I was so frustrated and so stressed out that I lost my transmission on Dec,6 on my 2016 chevy traverse..Until I day I called 954 transmission and I first spoke with Mark the owner and he bid me a good price..Then I called back and spoke with the father Stuart..he alway was so humble and going over what was in the system.They are so amazing, professional people, very nice, humble, and always tries to help there customers. I LOVE THIS PLACE THEY ARE HIGHLY RECOMMENDED THANKS GUYS
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January 2024 by TheBabyJoker _561
I was happy with the work intill my truck started acting up not shifting and getting stuck in the same gear it only lasted a year i called them just to get the run around saying id be put on a waiting list never got a call back or anything till this day its crazy how warranty doesn’t matter anymore i just went ahead and owned up to taking a lost
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January 2024 by Yasser L.
Awful customer service and now going onto 3 weeks without my truck. They give you zero updates and you have to call them, with an attuide like you are bothering them. I had to take it twice to get repaired, don't waste your money here, go somewhere else.
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December 2023 by Billyvideo 3.
Had to bring my car twice to actually fix the transmissionFree towing the first time.Second time I had to get it towed myself even though it had a 1 year warranty.They suggested I change the motor motor mounits and wheel bearings at the time. There were 3 mounts.I picked the car up and the engine shook worse than before.I inspected the car and noticed mounts weren't changed. I called them and they told me that they they see the motor mount on the bench in their shop.Brought the car in for the third time. (No free towing again)picked it up again and noticed the anti-lock brake light on.Apparently some damage was done while charging the wheel bearings to the braking system.Anti m-lock brakes do not work.They told me it was like that when I brouget it in.(it obviously wasn't).Also the place reeked of weed.A few months later the motor was shaking again. This time I replaced the mounts myself.I discovered they had only replaced one of the 3 mounts.It seemed that one of the of the other mounts was attempted to be changed and they snapped the bolt off and glued the head back on with silicone.I was charged for 3 mounts.
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November 2023 by Peter C.
Stay away from this place- there are too many transmission shops that do the right thing.- I could go on, and on... but I have already wasted too much time going back there for "adjustments" that don't do anything - this place is in the death spiral.... bad techs, owner not overseeing anything- yelling and screaming at his employees.... You cannot trust this place - there are so many other shops to go to ! - do yourself a favor and go somewhere else.
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October 2023 by Alonzo Lamb
I spent over $2300 on a transmission rebuild. And my truck still isn’t running properly, turns out they don’t cover the electrical components in the warranty so they didn’t change them out. Now I have to have someone else fix it! I will not do business with them again!Service: Transmission
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August 2023 by Diana Saiz
Don’t waste your moneyI brought my car, the mechanic connect the scanner and the transmission was not shifting from 5 to 6. After a week I pick up the car on Friday and was not working properly, they told me to wait a few days for adjusting.On Monday I was back, I don’t know what they did but Wednesday I was back again, that week I left the car for 3 weeks.After 3 weeks, I was without a car for 3 weeks, with the expectation it was going to be perfect. However pick up the car drove 2 days and I had to tow the car back.Againg after 2 weeks, I received the car and worst I couldn’t make it home. I took the car to another mechanic and the scanner now shows they ruin the computer it is not taking signals. Something was working before dropping the car and it is not. They do not recognize their mistake, worst hung up the phone on my the owner Mark, when I asked if he would consider doing a refund.Worst experience ever, almost 2 months without a car and now I have to junk it, they made things worse.
