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April 2024 by tedandraf
Great experience with driver and management team!!!!
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April 2024 by Daniel Paulino
Stay away. Liars. Their insurance doesn’t cover anything.Update 1: your insurance department took over 30 days to deny the claim because they said you are not at fault.We shipped a video wall that consists of 28 TVs. 22 of the 28 were damaged during shipping but somehow it’s not your fault.Here are some pictures of the damage and one of it before packaging.But hey, my container included $10k of insurance for nothing
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January 2024 by Fred Gra
Pack-Rat Moving Services provided me with an amazing moving experience! Their team was prompt, organized, and executed my move perfectly - truly outstanding service that left no room for anxiety during this arduous transition! Highly recommend their professional yet stress-free relocation.
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December 2023 by JSEA Ocean
Good luck trying to schedule someone to pick it up. They won't give you a pickup time. They won't schedule you for morning or afternoon. They will lie to you and tell you they will be there on a certain day and show up the following. I scheduled to pick up for a Thursday. They didn't show up until a Friday at 7:00 at night. No local number, only an 800 and no communication with the local offices despite calling five times over 2-days
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December 2023 by Jean Marquez
Selecting PACK-RAT moving services was a fantastic decision for my move.
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October 2023 by Jessica Fox
Good experience and friendly service with fair pricing. They showed up when they said they would and everything went smoothly with my move.
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September 2023 by Rebecca Frigole
AWESOME! Carrie Thompson was on fire with her drop off skills. My garage isn't the easiest to drop a 16 ft pod at. She made it look easy! She was very professional, on time and happy.
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September 2023 by James S.
Absolutely a fraudulent company. I’m a contractor and they charged me for a second month because they couldn’t come pick up the unit in time. They refused to acknowledge their fault in the matter. I run hundreds of projects and I will never even consider using them unless they made it right. I work for a company that believes in serving customers and standing by their work. This company is a scam to bill you as much as possible.
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July 2023 by Tim Lawrence
Easy ordering it. They called the day before to confirm. Their delivery driver was polite and courteous and put the container right where and how I wanted it.
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June 2023 by Alt. 》
Unreliable, non-communicative. They tell you one thing on the phone then don't deliver on what they tell you. Absolutely do not recommend using them. If I could give them less than one star I would. Abhorrent service.
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April 2023 by Christina Bellman
THIS COMPANY WILL CHARGE YOU MARKET RATE AND LET YOUR STUFF SIT FOR WEEKS AT A TIME. We have been waiting for weeks and still do not have our stuff. Spare yourself the drama and book elsewhere!!!!!!
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March 2023 by Norma Hartman
I had a container shipped from Ohio to Florida. I told the girl to ship it to my mailing address and instead they shipped it to a warehouse 600 mi away. Now they want me to pay $2,500 to have it sent to my home. I already paid to have it shipped from Ohio to Florida. What a scam company. Their employee messes up and they expect me to pay for it.
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July 2022 by Amanda Farricker
I had originally had a quote with Pack Rat and canceled when I found a cheaper moving company. Big mistake. The company I chose ended up being a scam broker company that stole 700 dollars from me and tried tripling the estimate they gave me. In a panic I called PODS and they said they didn't have any containers available. I had a certain amount of days to get my family on the road and the scam company almost left us homeless.I called Pack Rat back and they went ABOVE and BEYOND even with our last minute call and our moving date approaching. Their price was still reasonable as we had a 20 hour move and even the district manager in Michigan kept in touch with me to ensure everything went smoothly. They literally saved us from a horrible mistake I fell for and from being put out on the street.My container came on time, got picked up on time, arrived in Florida on time from Michigan, and was picked up as scheduled when we were done. Everyone we spoke to was professional and kind.There are a lot of mixed reviews for Pack Rat but they literally saved my family and helped make our chaotic move much less stressful after our experience with Imperial Freight Lines. I can't thank them enough and I would absolutely recommend them. Keep in mind summer's are their peak season and they still came through for me. Thank you all so much and when I decide to move again (if I do lol) I will definitely be calling yall again!
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February 2022 by Julianne Hardin
Everything about this business makes moving easy! Love it customer service was spot on! Every time I called to schedule my move or reschedule I had the best experience! Even though waiting 30+ minutes was a bit of wait ✋ but if they give everyone the customer service I received I would expect nothing less! 5+ stars ?
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October 2021 by Cathy W
Very disappointing….we scheduled to have the pod delivered, paid $50 extra to have it delivered in the morning, they brought the wrong size and tried to cancel our order because they said it wouldn’t fit. We insisted that it needed to be delivered today and they magically found the right size pod. We we’re told they’d be there at 9:30, only for them to show up at 8:30 so we couldn’t be there when it was delivered. We kept it for a total of 4 days and was still charged 89 for drop off, 280 for one month rent, and 120 for pick up even though we were quoted 89 for pick up. When I scheduled the pickup I asked about the monthly fee and was told TWICE that they would prorate it. When I tried to call the resolution center I was told that he listened to my calls and I must’ve just misunderstood…. He also said the extra pick up fee was for gas. No way was I told that I’d be paying for gas. When I said that, he told me even though I wasn’t told that it was in the contract I signed. I never signed anything! Moral of the story is I paid $500 for a pod that I used for four days. I will never do business with this company again and I would advise that you do the same.
