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October 2024 by Jordyn Heisler
Thank you so much to Manuel at this Mattress Firm. I was in a huge predicament where my 3 year old daughter’s mattress just completely tore and punctured. I was strapped for cash and just needed something. I did not expect to be still treated so kindly when I said “I need the cheapest thing I can bring home right now.”
Well, Manuel did not like what the cheapest option was for my daughter. He took me over to something a lot better for her. $600 this mattress was. But he said it was just on sale over the weekend, and he’d back date the sale price so she could have something better and would last longer with a 10 year warranty. $230! Not much more expensive than the cheaper inner spring.
So thank you SO MUCH for saving the day!
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October 2024 by alvaro pardo
Just want to say I've been going to this mattress firm for over 10 years. I always get great service but this time around it was different. I had Luis store manager great person to work with me even though I wasn't the easiest to get the right bed but definitely made me a happy customer. I appreciate Luis . Thanks from Al. Awesome person and store manager for the company.
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October 2024 by Deborah Maloney
Great experience with Mattress Firm of Poinciana. Angel was very helpful and knowledgeable. He answered all our questions and concerns. He is a great asset to your company!
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October 2024 by Michael
Excelente service provided by Luis, I went in looking for an adjustable base that I saw online. They did not have it in store but Luis showed me an alternative and honored the price. I was in and out in less than 30 min. Grate customer service.
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October 2024 by Christine Mallens
Asked for a specific mattress and The first one tried was the one.
Tried more than one and even went further. Luis helped and was very knowledgeable. Even knew I was side sleeper just on how I tried the mattresses.
I found my mattress !!!!, thanks again for all your help and suggestions.
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October 2024 by James Hoover
Upon arrival at the Poinciana Store, my wife and I were greeted by Manuel. We told him the type of mattress we were looking for and he took us directly to the very mattress and pillow we ended up purchasing. Manuel took the time to explain every detail of the purchase as well as the delivery process. He even followed up with a phone call and provided us with contact information should we have any questions. Thanks to Manuel, it was one of the most positive shopping experiences my wife and I have had in a while.
Manuel is very professional and a pleasure to work with.
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September 2024 by Rolls Emmanuel
Amazing job by Angel.R got my mother the mattress she desperately needed go to Angel if you need a mattress he is the best
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September 2024 by Nancy P
Angel was an angel. Very helpful and knowledgeable
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September 2024 by Klamb
Manuel was awesome!! Super knowledgeable and patient. He helped us find the perfect mattress within our budget and made the whole process smooth. We tried out a bunch of options without feeling rushed, and he gave us solid advice the whole time. If you want someone who’s really helpful and takes their time, Manuel’s your guy. Thanks for making it such a good experience!
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September 2024 by pin34758
Very friendly, they give you the time you need to try on Tuesdays and explain what each matre is made of, and they also help you choose your matre according to your needs and budget
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September 2024 by Angel Rivera
We arrived 4 minutes before closing the store and Luis allowed us entry and kindly showed us and guided us about the variety of mattresses with the characteristics that best suited us. It's good that we can still count on people like Luis. Thank you for your help ..Att Rivera Family
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September 2024 by Josef Boroff
Luis was both professional and helpful, highly recommended for a promotion and a pay raise.
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September 2024 by andrew correa
Felix was very helpful and knowledgeable. Easy experience picking two mattresses that were comfortable and affordable. Would return for future purchases.
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September 2024 by Guiremi Bracamonte
We loved our visit to this place, we were served by Daniela, I highly recommend her!!! We felt super calm and safe with her attention, she really took into account what we were looking for. Thank you so much!!
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September 2024 by Aida Sanchez
Excellent service from Luis and Edwin, they explained all the details to us and helped us facilitate the purchase. Very successful and 100% recommended