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June 2024 by Mike Ryder
Very happy with the service and professionalism!
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June 2024 by Louis Lisowski
Top notch service and awesome quality workmanship. Hopefully i never need repairs again, but if an accident happens, i know where ill take my vehicle.
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February 2024 by Jahnay M.
I left my car with ford plantation due to an accident. When I got my car back, my front sit was and still is broken . I've spoken to management and they assured me they would help. But David still has not gotten back to me and it's been more than 5 months
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December 2023 by Denise H.
Worst experience EVER!!! Brought my car here for service and they kept saying they fixed it...broke down on side of road 4 times because they didn't thoroughly test. Blamed this on the diagnostics even though the problem was a known issue after I researched on the internet. They said they were not aware. They lie, lie, lie DONT bring your car here to be fixed
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November 2023 by Megan M.
I had the best experience buying a new car at Plantation Ford. From Joe, the sales consultant, to Brian in Accessories, and Winston in Finance, they made the process smooth and easy. Joe was very helpful and knowledgeable. I highly recommend using Plantation Ford for your next vehicle purchase.
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October 2023 by Meilyn H.
I had gotten into a car accident and needed quick fixing so Jackie from (body shop) and her team helped me with the whole process and made everything so quick and easy that i was in and out within 30 mins with a driver waiting for me outside to take me to the nearest rental company to get a car in the meantime
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October 2023 by David F.
DO NOT BRING YOUR VEHICLE HERE!!! I brought my Lincoln here because a hose came loose (see picture). They had my car for over 7 WEEKS. Told me my motor was good (I have video recording) and I needed a starter, battery and battery cable $940. Julie called and said car is fixed and ready to go. Pulled 15 feet out of parking lot and car died and motor started knocking. Picture included is my car sitting for at least 2 weeks outside, hood open and raining EVERY DAY. Mark Ruffo (service manager) claims that's how it was when I brought it in. Colby Ferch (General Manager) ghosted me after blaming ME for the problems. All I asked for was a refund on my last service since they lied to me. If they told me the motor was hydrolocked, why would I replace a starter and battery? I've emailed the CEO Mike and of course, no response. The incompetence and lack of caring is very disturbing. Now, I will file a formal complaint with Department of Agriculture & Consumer Services and Ford Headquarters. Dispute all charges at the bank. Leave reviews whereever I can and tell my lawyer to file a lawsuit. This will cost them more than it would have. VERY ANGRY and this place should be held accountable. Consumer's need more protection from frauds like this. I recommend Grieco Ford. They were very professional!
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August 2023 by Luis O.
This has to be the worst service center and the worst customer service ever. I will never ever buy Ford again. Ever. I've had a car for 3 months and they serviced it 3 times and they couldn't get the repair right 3 times! Then the next time they wanted to charge for the the repair they didn't get right!! Stay away! Especially from the guy named Angel. Worst customer service rep I've ever had the experience of working with.
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July 2023 by Bre Garcia
Horrible woman customer service. Extreme attitude. Sounded like she specifically did not want to work.
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July 2023 by Breanna Maisonet
Horrible customer service. Damaged my car more than when it was turned in.
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June 2023 by Rob M.
Contacted the parts department to ask about a part for my 2013 Ford F150. Guy put me on hold twice without saying anything I'm asking him if he's even still there he's not even speaking to me and literally I was on the phone with them for 10 minutes and I got nothing resolved. Horrible customer service. I don't know why they close down in Pompano Ford Hwy The dumbest decision.
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June 2023 by Morgan B
Ms. Jackie at the front desk and Junior (Jr.) are the duo team. Thank you both for making this a smooth process. Thank you to the team behind the scenes that I have not met. My brandnew car was rear ended/sideswiped by someone while it was parked in a parking garage. My vehicle looks as though nothing happened at all.Services: Painting
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May 2023 by Rey M.
I am new to the area and was looking for service at a dealer. I scheduled a service appointment with them. I am also considering purchasing a vehicle for my wife. When I arrived there were four people in the service dept. the guy who spoke to me seemed indifferent. He told me the guy who was scheduled to help me was scheduled for lunch at the same time my appointment was for. I was instructed to wait by his desk. Then the gentleman came in and was helping another customer. He told me he would assist me when he finished. I stood there waiting for longer than I cared for. A man in a white shirt came and asked a service person if I was helped. They told him I was and then walked away. I left! I called sawgrass Ford and they are booked out three weeks. They squeezed me in their schedule for the next day. Today I went to sawgrass Ford and was treated as a valued potential customer. The service tech I was scheduled to meet was late. So, a different service guy helped me and he had a great attitude. That is how it should be done! I will take any future business there. I will take professionalism every time.
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March 2023 by Kenneth Monteagudo
I had the best experience with this bodyshop. Ali was super helpful and always kept me up-to-date with the work being performed and the insurance claim. I would recommend this bodysuit to anyone who has been screwed by a bodyshop.
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February 2023 by Wendy V.
I called expressing interest on an specific auto make/model. The saleswoman called me back, showed no interest and tried to rush me to the dealer to get the car since it was on stock. We made an appointment and the day before such I called to confirm. She told me they were sold. I asked her if she had any other autos available for us to look and she told me nope. I guess this dealer sold sales the cars in one day! ALL OF THEM? Wow, what an attentive service...
