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February 2024 by Lynda Gosselin
Gr3at customer service
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January 2024 by Pat V
This store had exactly what I was looking for. I do wish the was one closer to my home.
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January 2024 by Mike T
Great staff.Been going to Banfield for over 20 years!
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January 2024 by Carlo Rivera
Very clean and check out is fast
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December 2023 by Jennifer S
At this point, staff there is not friendly and seem a little inexperinced. I do not feel welcome there anymore. Would not recommend, although I went there for 3 years.
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November 2023 by Toby F.
I've been buying the 150 box of Top Paw dog pads for quite a few years now but since the pandemic I've noticed these boxes are not packaged the same. The top layer which is usually packed solid were package loosely looking like quite a few were missing. Out of the whole box I also found 5 pads damaged so I wasn't able to use those, & the plastic edges on every pad were creased in such a way that they didn't keep the urine from going on to the floor. Very disappointed in the packaging & not sure if I will take a chance on buying another box
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November 2023 by David Goboff
I was shopping for one specific product, which they didn't have in the size can that I was looking for. I walked around the store twice before I found employees gathered together. They couldn't help me but maybe it'll be here tomorrow. They could have just offered me the other size can for the lower price of the one that I was trying to get. But customer service is a thing of the past
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November 2023 by C Sonic
I wish they had more of a selection for small breed dogs in terms of.Taste of the wild. And instead of large bags have some medium bags.
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October 2023 by Cari N.
I'm not sure if they even bathed my dog- she still had paint in her ears and sleep in her eyes. My main reason for having my dog washed was because her anal glance was starting to smell and it states that anal glance draining in included in the process, I also mentioned that it needs cleaning before she went in for her appointment. When I came to pick her up, her bum was still smelly and when I asked about it, they said they did clean it a bit but I have to take her to the vet to do it, why is it then advertised as part of the procedure? She didn't even smell like she had a bath even though she was a bit wet. She was terrified after we picked her up and extremely anxious. What a waste of money.
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October 2023 by l bump
Used to be my neighborhood pet store. Went in and manager stubby bald guy checked me out. I politely said no I don't want to add my phone number. Checked out with $116 worth of merchandise and the WHOLE TIME he had to rudely comment about how much I could have saved or got another free toy etc etc. I ignored his ignorance and rudeness and at the end he said "Guess it is good for us we made more money off you" so I told him where to go. Called regional store Dawn never called me back/called again spoke to Naji/LaSondra got case numbers about the complaint. They told me they would handle it and then I get a call back from Lauren AT THE STORE I WENT TO and she said she handles it?? how in the world is that store going to handle it when regional told me they would handle it. So nothing got resolved and this stubby bald old man will continue to be a manager for 15 years being super disrespectful to clients GOOD JOB PETSMART...finding a new pet store.
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October 2023 by Rose L
I made an appointment online and when I got my dog there augustine was very rude. Said I called you multiple times and left a message. When I asked her for help she got real snooty. She should not be working in public or with our precious babies. Very rude!!!!
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September 2023 by EZY INC
Was helped today by Ms. Shelby, not sure why she is NOT on the management team at the Plantation location. She was very informative, and helpful She was also a great sales person naturally. If you stop in , ask for Shelby ( like the race car)And if corporate sees this.. start her on the management program today, so another company wont swoop her up..Great service like this is old fashion and hard to find in 2023
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September 2023 by Mom Walt
We had out dog groomed. Anna was awesome. We were so happy and so was our scooby.
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September 2023 by Leon Watson
Needed food for our 2 fur babies. So, rather than ordering online, we decided to go to the store. Great atmosphere.
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September 2023 by Therese B.
I was actually threatened by a so called manager last night at the Pinole Ca on Fitzgerald location. All because my friend and I both noticed that some of the cats were out of water and they frequently are. So Jennifer copped major attitude with me and threatened to meet me outside after work to beat me up. FOR REAL!! I called Pinole police but they never showed and I called corporate. She better be fired!!!