“Tonight Jason represented the epitome of what excellent customer looks and sounds like. His tone, his attitude, his demeanor was all so welcoming from the moment I walked into the store. He assisted me from start to finish with the information needed to return a recently purchased IPhone 16. Then Jason ensured my IPhone 11 was reactivated and all apps and data restored as needed. Per my request, because I’m not familiar with return policy and procedure, Jason restored the IPhone 16 back to factory status, packaged it and taped it for me. So all I need to do now is print label and take to UPS location for shipping. And while all this was taking place, another young lady working brought me 2 T-Mobile glasses from Tuesday giveaways which was not requested but greatly appreciated. The entire experience at this location was phenomenal after calling the Sam’s Sawgrass location where I purchased the IPhone 16 and going by the T-Mobile location closer to my home at 2600 Broward Blvd and not receiving any useful assistance. A big Thank You goes out to Jason and the management team that runs this location. I will make the drive to this Broward Mall location for all future cell phone needs.”
“I'm a fossil and know zero about technology. Went in with a corrupted phone. Diana took the matter in hand
.I was out in under 10 minutes. Trust me on this. You want Diana.”
“Last week my i phone decided it no longer wanted to work, so I went into T-mobile and the Fountains was the closest to me during that time. I was greeted by Jai and she immediately began to help me out. It turned out to be a 2 day process due to the phone needing to be updated and backed up. ( I found out later, my icloud had been full since 2023). Jai took her time and helped me every step of the way! Jai is patient, professional and very friendly. Literally makes everyone feel super comfortable. Especially when I have no idea anything about technology. Jai deserves 5 stars! She is definitely a SUPERSTAR AND ASSEST TO T-MOBILE! Any future issues will definitely be seeing Jai”
“Went there to pick up a cord needed and it was an in and out trip because the line was short and product in stock. The staff was nice and understood exactly what I asked for. It doesn’t get much better than that in customer service.”
“Lisa is fabulous. She is an excellent listener and can solve any problem. Not to mention her delightful smile. I will gladly recommend this Verizon office because of Lisa.”