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March 2024 by Fabio Ferrari
My experience was excellent, friendly, attentive staff but the most important part was solving the problem
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January 2024 by Marie Press
Service is beyond slow compared to the one down the street on pine island.
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January 2024 by Jorge Peralta
Nobody answers the calls, the customer service is very bad, nobody gives you an answer to the questions, they tell you to do everything online or on the Internet and it's not the only one, all the chees happen the same thing, they never have a person to help you can advise
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October 2023 by Laura Sanchez
Walked in around 3pm, there was a lady in front of me and one agent helping another customer. After 20 minutes, an agent asked what I was there for and I told him I wanted to open a personal account. He comes back 10 minutes later and tells me I need to make an appointment for tomorrow because for some reason they can’t do it today. I waited 30 minutes for absolutely nothing. Mind you, they close at 5pm so I’m not sure why 2 hours before closing they couldn’t help me. I’m not even a member yet and I’m already disappointed with their service. Seriously reconsidering my decision to open an account with them.
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August 2023 by Steve Summerlin
Decent bank with friendly service.
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August 2023 by Alice M.
Simply horrible service. Had an appointment with Bernardo (scheduled 3 weeks in advance) to create a business bank account, and come to find out he's not here. Very rude and unhelpful staff. Wasted an entire day since I took off of work, for a very important meeting and this is very unprofessional. Did not offer an apology. The appointment was confirmed and reminded via text and email. Shameful.
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June 2023 by Garfield Hall
Today I had to open an account for my daughter walked into the bank and ask can I open an account this one guy said no you need an appt. Mind you bank is completely empty. Bernardo was the only reason why I gave this bank a 4 star because he was like I can do it. Bernardo is absolutely fantastic and you are a 5 star in my book and would definitely go there just for you to help me with all my banking and business needs. Thanks again
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June 2023 by gabriela marrone
They didn't attend to me and I already had an appointment, not professionals, I wasted time. It is the second branch that I have been to, the building is empty and I have to make an appointment to open an account.
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April 2023 by Billy jara
If its not a new account then forget about going to this branch, call the 800 number or try the app for a different branch.. why bother opening Saturday if you are gonna have the Lead Teller run the branch. Very poor service.
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March 2023 by daniel h.
Never a banker at this location, banker is either out on training, or sick or worst of all no banker at the location at this time. I'm rethinking who I'm using for my business account. (Story) I went to 3 locations within 3 mile radius and was told they only had one banker for the day and I would have to make an appointment. Same day I than went to 2 other locations and was told the banker was out sick and the other banker was out on training, so no bankers at a bank, crazy thought. my best bet was to made an appointments. So I made an appointment for the following week. On the day of my appt hours before my appt I was called and my appointment was canceled cause the banker is sick and I would have to reschedule for the following week.
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January 2023 by Maria Trivelli
Don't expect to be seen fast, even on a business account, even drive thru, lobby 1st, even if they took your money... u have to wait
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December 2022 by Pedro Vasquez
This is a big ATM WITH A BUILDING ATTACHED TO IT. The lack of customer service it's so disgusting made me look for other bank to do Business.
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June 2022 by Monica Samayoa
I went to this bank yesterday to get a cashiers check and check on a debit card which should’ve been delivered by now. I had a young man check on my debit card and while doing so I mentioned I needed the cashiers check in which he directed me to go to the teller. I stood in line for about 15 min without anyone even acknowledging me. Keep in mind there were plenty of employees around. I finally got fed up and walked out. Once outside they came and called me to come back in so they can help me. My point here is, it took for me to walk out of the place for them to even acknowledge me standing there. The guy who helped me from the beginning could have taken care of that and I would’ve been on my way. Especially considering I’m a “Chase Private Client”- which is not even a biggie for me, but normally they’re much more professional than that. I’ll stick to the branch on Pine Island from now on.
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March 2022 by Diana M Diaz
Today I am giving 5 stars to chase thanks to this Lady named Ghada. What I wonderful women!. She has such a nice personality. She is very kind, sweet, helpful.. ??
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March 2022 by Nich Meikle
They never have a banker I've tried to do business here multiple times and everyone sits on their hands. This place is basically just an ATM with a building attached
