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October 2024 by gennaro guardascione
Drove 35 min just to see they are closed for “inclement weather “ lol , online shows open . Hurricane not even suppose to hit this arena and not until Thursday anyway , it’s Tuesday today . Work ethic at its finest
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August 2024 by Sam Kauffman
I have been dealing with banks and finance people my entire life in many different places.
Yanet actually took the time to treat me like a human and not a number. Very rare to find actually good customer service at a bank.
Thank you YANET
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July 2024 by David Miller
Schwab is the worst! I miss Ameritrade!! Schwab was having sign in issues with their app and desktop versions earlier this wk. Its since been fixed but now I'm locked out of my account. I called and waited on hold for 40 min and gave up. I called another number and got through but the guy kept asking me for a verbal pswd which was news to me. I told him I have the voice recognition pswd that they make you use when you first call. Why then ask for a verbal pswd??! He told me he couldn't help me without it. He said I would have to visit a Schwab office. I traveled out of my way to go to this Plantation office and I find this f'n note on the door! No matter what I do I can't seem to get any help getting into my account. Time to change brokerages. I've had it with Schwab! Do yourselves a favor and avoid Schwab like the plague. This nonsense is costing me money!
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June 2024 by Ada Perez
I returned to Charles Schwab to finish my procedure and was assisted today by Mr. Motaz Sarsour, who was at the reception. His treatment was very respectful, kind and fast. He completed my procedure, updated my information and directed what I was missing. He was also very professional. I am very satisfied, excellent service and guidance. Many blessings for them, thank you
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April 2024 by Margaret Ferrando
I didn't have an appointment but was helped quickly by the young woman at the front desk. I'm sorry that I didn't get her name. It was a very nice experience. I've been there before and I've always been treated with respect and given all the help that I needed.
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February 2024 by Juan Velez
Visited the Plantation branch yesterday and we received fantastic service. Alex, Yanet and Adam were super helpful and professional! They helped my elderly dad with care.
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February 2024 by Craig Cala
Very knowledgeable & service based...
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November 2023 by Qmouse 72
Called branch several times all ended up answered by the national representative. They emailed the branch but I've never received a call back. I verified with representative and they said the office is open to 5pm. I came to the branch at 4:15pm. The office is closed. After reading the reviews...their head quarter need to do something.
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April 2023 by Greg F.
I went in here to open an account and move a good chunk of money from another bank. It was amazing how unhelpful they were. They stuck me in a corner and told me to do it online myself
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December 2022 by grace adeyemi
Unresponsive Financial Advisors that don't match the exceptional Customer Service reputation of Charles Schwab. They will not pick up calls, respond to emails. Drove 40 mins to this location to drop off a check. Knocked at the door at 5:03pm, they looked at me and ignored me for 5 mins before they opened the door and sent me be back to mail the check or come back the next day. They could care less. There was no reason why they couldn't collect the check from me and process the next business day. Instead, they want me to waste gas and drive another 45mins just to drop off a check. This is the worst, disrespectful and most inconsiderable advisors. I'm re-considering by business with Schwaabs at this point, too bad.
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December 2022 by carla fore
Love the service they provided, everything from investing to financial planners. Anything they don't provide on site they linked us to an excellent group which included concierge service and legal
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December 2022 by Layo Nice
Unresponsive Financial Advisors that don't match the exceptional Customer Service reputation of Charles Schwab. They will not pick up calls, respond to emails. Drove 40 mins to this location to drop off a check. Knocked at the door at 5:03pm, they looked at me and ignored me for 5 mins before they opened the door and sent me be back to mail the check or come back the next day. They could care less. There was no reason why they couldn't collect the check from me and process the next business day. Instead, they want me to waste gas and drive another 45mins just to drop off a check. This is the worst, disrespectful and most inconsiderable advisors. I'm re-considering by business with Schwaabs at this point, too bad.
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July 2022 by Charles Barkley
At dealership buying a car and needed to see if the branch would do a cashiers check. I called and the plantation office in middle of the day was unable to take the call so was transferred to National number. The agent then transferred me again without completing the task.. called back after going through all the prompts and finally reached someone I asked the question they said they’d check and place me on a brief hold and 10 minutes later still hadn’t come back.
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April 2022 by Steve Breitkreuz
Poor service. Ended up using another broker.
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December 2021 by Berlin R
I usually get great customer service over the phone but when I went into the branch the lady at the front desk Yanet was very standoffish , not what I was expecting at all
