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April 2024 by Lisbeth Feldman
Useless branch. Most of the employees are nice but broken system. The bank is most of the time empty but still you can waste hours over small things. Took me two days to get the answer that the bank can’t provide stamp in a official letters and another day to get the information of how to get direct deposit letter that btw is useless for a lot of official purposes in US.
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November 2023 by Erica Hughes
My experience was quick, easy and great. The interactions were friendly and willing to help. I was thanked on the way out by multiple people. Just an overall pleasant trip with all my needs met.
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August 2023 by Pablo Lacabana
I went to this place to withdraw money on Monday, August 14, 2023, I waited for a long time for a customer service person to assist me and then I went to withdraw money. After there, I went to the Sawgrass Mills mall, after shopping at the mall I came out and my car window was broken and they had checked the entire front, the only car that had the window broken was mine, can you? It could be a coincidence but I get the impression that they sent me to follow me from the bank and they thought I had left the money in the car and that's why they broke the window. It's a guess but anything is possible.
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June 2023 by Porscha Flickstein
The ABSOLUTE WORST Location to Bank at! Jonathan De Gracia is the absolute worst banker in the history of banking.He refused to send my wire out to a family member without taking any of the verification precautions. He also suggested the confusion was due to a "language barrier" which is weird being the fact that he doesn't know my race (I'm black and Italian) nor does race have anything to do with the transaction itself. He clearly has a problem with successful colored women and should not be working as a banker if he has such issues. Because News Flash! WE DO EXIST!He should be fired and banned!
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June 2023 by Frank A
Very pleasant people.
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June 2023 by Roberto Velez
Poor service , so sad
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June 2023 by Azmat Hussain
This place is a big challenge - no one helps
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June 2023 by Diego García
Good services
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April 2023 by Asoj Cherukat
A perfect example of going above and beyond. I went to the bank and completed a wire transfer. After an hour, I realized my email account was hacked and the money was sent to a fraudster’s account. In panic, I rushed to the bank, and it was almost bank closing time. The service I received from Ariannys Taveras was unparalleled. She was empathetic, assured me everything would be OK, and went above and beyond to ensure I got my money back.If it wasn't for her and Veronica (who helped), I wouldn’t have gotten the money back. Ariannys, You are a true reflection of excellent customer service. I appreciate all the efforts you have made to ensure I am not impacted. THANK YOU. Not sure if anyone from BOA will read this review; if yes, Hi BOA Leadership! Ariannys is a true asset to your organization and an excellent role model for unmatched customer service.
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October 2022 by Ariana Manigo
I honestly wish I could leave 0 stars. I do not know who runs this establishment but NOONE is ever on one page. One day they have refuse business clients from the main line, and then the next time you come and stand in the business line they make you go to the main line. I unfortunately have to deal with this bank because of my job, but if I didn’t I would NEVER come here. You will be in lines for 45 minutes. Everyone has their own different rules. It is very unprofessional. They have multiple people walking around while one person is helping a line of 15-20 people. I dread coming to this bank!!! Do yourself a favor avoid this bank at all cost!
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March 2022 by Jeremy Houle
Logic behind how they have 10 people working but only one person at the teller makes sense. They have a huge line and nobody helping out with it.
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February 2022 by Candy Jimenez
Every time I come here.There is 1 teller working. 5 people or more standing in the teller line..It's the worst during peak time. There should be peak time teller. No drive-thru teller services. 5 bankers ready to open new accounts. But just 1 teller. I don't want to use the ATM or mobile app.I want to interact with a human. I'm so annoyed with this location.
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October 2021 by Anda Wob
I would rate this place 0 stars if I could! This place is very unprofessional they had ONE banker taking care of 20 people! I was sitting in line for 45 minutes to take out my own cash. I informed the manager and she was very very disrespectful. I am highly disappointed in this location, this is NOT the last time they will be hearing from me!!!!!!
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September 2021 by James San Martin (The San Martin Group)
No one ever answers the phone. Trying to get a car loan and getting someone on the phone is near impossible. Inside service has always been decent minus wait times.
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September 2021 by WEZ HENRY
Long wait. They close the drive through and stressed out 1 Teller. When the drive through was open the 1 Teller has to go back and forth with customers inside the bank. As usual banks makes millions in profits but don’t want to pay employees to give customers good service.
