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January 2024 by Laura Broggi
Went for international drivers license. Very easy process
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December 2021 by N M.
On 21Dec2021, during inclement stormy weather, a truck Lost some metal debris and posts. It was very windy and I could not avoid hitting it! I got a flat tire/ blow out when I hit the debris! I called AAA at 10:40 and was still waiting for help at 12:42. No updates, no call backs and no service for a line women stranded with a flat tire along Alligator Alley! This was and is the worst service I have ever heard of! I'm not sure you can call that an emergency service at all! I've been a AAA member for over 20 years but certainly thinking of dropping them ASAP!
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February 2021 by National Chemical Supply ..
Broke down, I am a Platinum Member for 25 Years, Did not matter, On side of Interstate for 45 minutes and they never picked up the Phone, I am sad I ever joined 25 years ago, They are absolute JUNK CLUB AT THISA POINT, HORRIBLE, Never picked up, Never got a live person, Nothing Stranded Just dispicable at this point . ABSOLUTELY HORRIBLE !!!!!!!!!!!!!!
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December 2020 by C. A.
Waste of an investment. Horrific and poor service! AAA (Broward) is unpleasant, unhelpful, & horrific. 12/28 @2:16p request for service confirmed/enroute, @3:45p service vehicle arrive & unable to tow. Instead of assistance from AAA agent, "Shay" who stated her boss name was Carole (with no contact in another state). provided smacking (assumption of food), uncertainty, an host of repeated questions including 10 minutes of dead air. Only for "Shay" to return to say there would be an additional hours of wait time before help/peace of mind arrive. Called the complain number to get two people that made it their business to let me know they have nothing to do with Florida, then I was transferred to Arizona to hear the same. Shay also shared that they do not assist with commercial towing, you're on your own. As you do insurance, you expect paying for an elective extension to support your vehicle/peace of mind would be present. This was far from the experience the expected experience. As a result, elderly passenger was left in the rain, hours of waiting with no followup or attempts to assist, request for commercial and was met with refusal. Shay, if that's her real name in Sunrise, Fl AAA was horrible and should be connected to the world of customer service at all. It's not worth the membership with other options cia credit cards and auto insurance. Much better way, response and experience and they offer you so much more.
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May 2020 by Sue C.
Today, a half hour before a doctor's appointment, my car wouldn't start. I've been starting it and letting it run nearly weekly but today I couldn't even get the doors to open. No problem, I just asked my husband to drive me. He starts his car - it coughs - and won't turn over. Seriously. Both cars wouldn't start. He was at the pharmacy a few days ago and at the dentist last Friday, so we have no idea why it wouldn't start today. We called AAA and the rep was able to start my husband's car but wasn't able to get inside my car to release the hood latch. My car app wouldn't let me start the car or open the door. I called the dealership and they couldn't remotely start the car either. They sent a company out to get into my car and that guy could, but he couldn't find the battery (he even checked the trunk). My husband pointed it out to him, but he wasn't able to successfully give it a boost. He left and I called AAA again, now that the hood was up. Of course, by now my doctor's appointment was rescheduled for next week. Some neighbors were stealing glances at the parade of vehicles entering and exiting our driveway all afternoon. But Ricardo (car 49) came out to save the day. He had my car door open literally within the first minute of arriving. He charged the battery in minutes and ran a diagnostic test of the battery's performance, the alternator, etc. My battery was down to 25% life. I asked him to replace it. Ricardo was quick and knew what he was doing. Oh, how I wish I got him first...or second. But he was third and it's true - third time is the charm! Whereas the second guy had no gloves and initially forgot to put his mask back on after a phone call, Ricardo had his mask and gloves on the whole time. THANK YOU AAA for providing the great service through Ricardo. Now I have a new battery that has a 6 year warranty (the first 3 years are full replacement). And I trust that I'll be able to get to the doctor next week. I continue to feel great about having a AAA membership. Love you Ricardo!
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July 2019 by 한두진
(Translated by Google) To do(Original)Fare
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June 2019 by Jim S.
Are you aware that there is a 3 day waiting period before you can access services? I let my coverage lapse in April- my mistake. I have a car in my garage with a dead battery. I renewed my membership and when I called roadside assistance they told me it would be $50 non refundable fee. I had been a member since 2009. I got so angry I cancelled my membership. I don't need service in 72 hours. I need it now!
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May 2018 by Kara M.
This AAA is located right next to Petsmart and not too far from Fresh Market. We are AAA members mainly because my husband's beater car is 12 years old. We have mostly had good experiences with AAA when we have had vehicle emergencies, except when my husband got an awful rep in FL that was really unhelpful at the tail end of a cross country drive. There are a variety of memberships you can pick from, we have one of the higher ones that allows a longer tow (up to 100 miles) vs the basic plan that gives you a lot less (5 miles max). We also get free fuel delivery, $100 locksmith service, and some other perks. It's great to have someone who can jump your battery, because FL weather does a number on them. I believe I heard battery life on cars here is about half of what it should be normally. I kept getting mailings from AAA about car insurance. I'm fed up with the sky high rates here, so I decided to submit my info online and get a quote. I eventually heard from an agent and the rates were a bit better. I saved about $200+ on my 6 month premium. You do need to read all the fine print and make sure your coverages are staying the same. I switched from one major company to another. Sadly, a lot of companies refuse to even insure in this state due to the uninsured motorist problem. I had to have a quick car inspection today and set up my new plan with a friendly agent. In addition to car, they also offer renters and home owner insurance. There are other agents who can help you with travel. Overall a good experience in this office.
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May 2018 by Sara B.
As long as Barbara Fischer doesn't help you, it's worth coming to. Everyone else was quite pleasant. I haven't had such horrible customer service like this in a long time.
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February 2017 by Kim C.
We had to get a passport picture taken here so if you're a member this is a good place to get it done. The sales person was trying to sell me a membership, $59 for the basic membership for two people. I told her I would look into it. If you upgrade, you could get cash back when buying gift cards and other discounts as well. Triple A, is very popular. I had it back when I was living in Rhode Island and when I had an older used vehicle. It was great because my axel broke and they sent a flat bed truck out in fifteen minutes. I've always had great customer service and response time when my car broke down or has a flat. They also come out when your battery dies or if you lock your keys in the car. Unfortunately, when I lived up north, the cold winters can mess with your battery life. I think it's a great service to have and the employees at this branch were friendly and helpful. The office was really big filled with cubicles and a receptionist desk. At the back, that is where the travel and auto desks was located. There's plenty of parking. Overall, a good spot to open or update your membership with them.
