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September 2024 by Bryan C.
Update review
Unfortunately, I'm still unhappy with my experience regarding the cleanliness of my wheels and tires. This time, I spoke directly with the manager when selecting my service. I explained that I hadn't been satisfied with how my wheels were cleaned on previous visits. After a bit of back and forth clarifying that my concern wasn't just about water spots, the manager assured me he would instruct his staff to clean everything thoroughly.
When I went to check my vehicle after it was supposedly "done," I immediately noticed that the left rear wheel still had dirt and dust on it. I pointed this out to a young man who wiped the spot with a rag. He then walked around to the right rear wheel and wiped it down as well, asking if it was satisfactory. I mentioned that if one wheel was still dirty, there might be dirt on the others too. As I inspected the left front wheel, I found it was also dirty.
At this point, I was upset but remained calm. I asked the young man to get the manager I had spoken with earlier. I assured him I wasn't trying to get him in trouble but needed to address the issue. The manager came over, saw the dirt, and instructed the team to wipe down all the wheels again.
After they finished, I drove off but pulled over shortly after to check the wheels. To my disappointment, they were still dirty, especially the passenger side.
I understand the saying, "If you want something done right, do it yourself," but sometimes time doesn't allow for that. Today, for instance, was my wife and my anniversary, and we didn't have the time. When I pay for a service, I expect to get what I paid for.
Old review
I've been a regular customer at walden lake car wash and service and overall, I’m quite pleased with their service. The location is convenient, the staff is friendly, and the facilities are well-maintained.
I usually opt for the Gold Package, which includes:
- Exterior Wash
- Towel Dry
- Rims Cleaned
- Dash Dusted
- Windows & Mirrors Cleaned
- Interior Vacuumed
- Tri-Color Polish & Hot Wax Applied
- Tires Dressed
- Air Freshener Provided
The package offers a comprehensive clean, and for the most part, they do an excellent job. My truck always looks great after the wash, with one exception: the wheels. Despite the package including a service to clean the rims, my wheels are often left dirty. This has been a recurring issue for me, and it’s quite disappointing given the overall quality of the rest of the services.
If walden lake car wash and service could address this one issue and ensure the rims are cleaned thoroughly as advertised, I would have no reservations in giving them a perfect rating. Nonetheless, I still appreciate the other aspects of their service and hope to see improvements in this area soon.
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August 2024 by Doug Fulgham Jr
Oil change is reasonable, they do good work, and wash is excellent
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July 2024 by Earl Burkett
I have been to the car wash a few times and also had my oil changed a few times. The work is good. It is just a slow process. A few cars ahead of mine, but it just seems to drag. I was there for about an hour. Which is way longer than I anticipated. The staff is friendly and the waiting area is pleasant.
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June 2024 by Brielle Davis
Bdad management, bad service, overpriced
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June 2024 by Erica M
Very bad customer service. They cause damage to vehicles when working on them and when you tell them about it the owner gets rude and condescending. I will never recommend or send anybody else there. They really need to get it together.
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June 2024 by Addy K
When I went to this location thinking “ok maybe this place is not bad since it has 4 stars” but no, whoever this guy is has anger issues and to be honest, he needs to retire, this man had too much going on and needs a break, like come on man smh.
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June 2024 by yw
Hello people I would recommend you to NOT go there, this man is very rude and I have no idea why he continues to work here if he’s not happy on what’s he’s doing. Worst customer service :/
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June 2024 by lєѕlíє m.
THIS MAN IS VERY VERY RUDE DONT EVEN GO THERE PLEASE!! >:( ITS A SCAM
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June 2024 by Sonia Diaz
I would not recommend this place to anyone. They damaged my sister’s car and the owner refused to take accountability and fix it. instead he decided to put tape on the broken part and said to come back in two days to see how it looks? It took him arguing back and forth for him to finally agree to pay for the damages and even then didn’t want to pay the full cost. Very disrespectful. If you read their other reviews, it seems like this is an ongoing problem at this place.
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June 2024 by Nicolas Kirchner
Terrible customer service
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June 2024 by Joshua Rodriguez
Extremely rude and disrespectful. Can’t even take responsibility for their own actions when something happens to a clients vehicle. Will also sit there and argue with you even though they are in the wrong. Definitely not the place I will continue to do business with.
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June 2024 by Jiahui Wu
Went in just to get a car wash but they kept insisting on performing a bug service. Instead of removing the bugs off my car, they gave me two paint chips on my bumper. When I confronted the manager, he admitted to doing it and said he would pay for us to get it fixed. I called back once I got a final estimate to let them know about the price but the lady on the phone kept telling me that it was impossible for their car wash to chip paint and that their manager would not pay. After hearing something completely different than what I was told the first time, I went back into the store. The manager I talked to the first time said that it was not their responsibility. He would not provide me with his camera footage so I showed him my own home footage from that day. After seeing that it was clearly caused by them, he then admitted to it again but said the estimate was too high. I offered for him to refer a place cheaper but he insisted that I do it instead even though he is at fault. He ended up trying to kick me out when I was rightfully upset that he didn't seem to care. He was trying his best to get around the situation and not take any responsibility. Until now, he has not paid a single penny nor has he offered me a solution. Completely unprofessional.
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May 2024 by Deanne M
The only thing I had a problem with was the price. They were good with my car, they dried it off with a towel, they wipe off clean the marker they put on my window as a label. It was good.
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May 2024 by James Ross
Fast friendly service. Great staff.
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May 2024 by Gloria Hasting
We do not recommend this place. My husband went in to get oil changed in his truck and the only oil guy they have was off that day. Then he went back the next day at 8:00 a.m and the oil guy was late coming in. After he waited to have the service done, he left and when he came home, he checked to see if the oil filter had been changed and it had not. When he took it back, the owner/manager told him it was a new one. After putting the truck on the rack, realized that the filter had not been changed and said the guy must have forgotten. He challenged my husband and bet him $100 that the filter had been changed. When he was proven wrong, laughed it off. My husband insisted for a refund of $67 for the oil change since it wasn't done correctly, and he had to go there 3 different times to get the service done. Now he is taking it to another oil change facility to make sure the oil itself was even changed. Very disappointed in this local Plant City business. We do NOT recommend.
