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October 2023 by Keely Mihok-Clark
The truck they gave us for rent was filthy in the inside cab. The steering wheel was sticky and tacky. The filth on it was stuck to the driver's hands and turned them black. We had to actually wash the vinyl seats at a gas station because they were layered with dirt and sweat. It also had a disgusting smell. The truck did not handle very well. It was hard to keep it in the lane because the alignment was very loose. It had minor physical damages that we were not told of so I had to take pictures so I could send them to uhaul. I would recommend you check the truck and take pictures too so not to be held liable for damages upon return of the vehicle. They were not clear with me on the procedure to drop the truck off. I had to call the national uhaul # and talk to management to straighten this out. The national uhaul company was very helpful and handled my concerns.
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October 2023 by Victor Martinez
The Rentlok team has been very nice and courteous. They have helped with any of my concerns.
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February 2023 by Carol Gearhart
Plenty of things to choose from not many customer service help
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August 2019 by Kristin Wright
I had a storage unit from them for about 5/6 months. Good price and I even got a refund when I cancelled it in the middle of the month.
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July 2019 by Jessica Yager
Do NOT rent a budget truck from this place! I picked up my truck on a Thursday and paid movers to load it up Friday morning. After loading it and beginning my 1300 mile move the truck started making a knocking noise and you had to hold the wheel all the way to the left to go straight. I immediately brought it back and showed the woman in the office who said she can't do anything about it and to call the roadside assistance and they will fix it or swap out my truck and move everything over. The woman in the office called them and we were told 1.5 hour wait (understandable) so we went to our hotel and waited. FOUR AND A HALF hours later we got a call stating the repair guy was on his way. This guy showed up with his friend and kids who sat on his tailgate and blasted music and smoked the whole time . He took the truck for a 5 minute drive and said I have to wait til Monday for an alignment and replacement of the tires and if I feel like risking it I need to fill the tires to 80psi and good luck . This is who they send out !?!? So unprofessional!! So we missed out on our hotel room on the beach and didn't get to see the beach at all and then had to stop right before West Virginia at 1am because I didn't truck the truck going through the windy roads in the middle of the night. With how bad it was we would have for sure ended up off the side of the mountain. When I called customer care they weren't willing to do anything about it. Horrible experience. STAY CLEAR !!!!! I suggest you go through Penske and have a reliable truck !
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June 2019 by Billie Lucas
Nice clean storage
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February 2018 by Chris Murphy Elliott
The people who run this place are as nice as can be.
