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December 2023 by Madisen Hartsfield
The staff at the Plant City Aspen location are always so helpful and understanding . When I was having issues understanding some parameters of my insurance, the front desk associate went above and beyond to make sure I understood. All of the questions I asked, all of the staff always has a quick response and then some to make sure I fully understood. I have gone to this dental office for a few years now and I will definitely continue.
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December 2023 by Ann Stewart
I had my first visit with Aspen Dental in Plant City today. All the staff were very kind and caring. They took a lot of time talking about my teeth and answering my many questions. I highly recommend them.
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November 2023 by Leahh Harris
Aspen Dental is great. From the very first interaction to the last. Everyone was extremely nice. I’ve always been a nervous wreck going to the dentist but they made me feel really comfortable. Super clean, friendly, and the wait times were not long at all.
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November 2023 by Jenn Rogers
The staff here is so friendly and kind. Even to patients with anxiety and prior dental trauma. Dr Cid was so kind and caring. I went in knowing I would need extensive repairs done and he very kindly confirmed my suspicions without making me feel ashamed or belittled, and that says a lot.
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November 2023 by Sabrina Pritt
Have an abscessed tooth & in INCREDIBLY horrific pain for over 13 hours already. Was able to be evaluated within just a couple hours. Left with antibiotics & an appointment for extraction next week. Staff was courteous & sympathetic. My only complaint is that, despite my obvious pain level (10/10), was only prescribed Advil/Tylenol. I understand that there have been issues regarding drug abuse or whatever regarding pain medications, however, there are times (like today) when Advil/Tylenol just won’t help. My pain is excruciating & going on now for 16+ hours.
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November 2023 by Lousondra Wright
So, I have not been to the dentist over 5years. And the only reason I came is because a tooth pain. I have always had a little fear of the dentist. But this visit has really ease my fears a lot. The crew here in Plant City made me feel like the processing of taking care of my issue will be fine. I am looking forward to starting and finishing this process with Aspen Dental.
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November 2023 by Beth Garrett
The best experience I’ve had with a dentist and staff to date! I have so much anxiety when it comes to dentist with past experiences making me feel terrible and a burden; but this place made me feel welcome they were caring and compassionate with great bedside manners. Dr Cid was amazing!
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November 2023 by Tina Carman
I called with my issue and was given an appt only 2 days later and by the time I ended my appt call, the location office called and welcome’d me!! Front desk was so friendly and efficient and knowledgeable. The staff who dealt with my concern was amazing in understand my anxiety! Quick and efficient to answer all my questions! The Dentist was friendly, thorough and Knowledgeable - the lab technician had my repair done within an hour and I was back to my beautiful smile - such a great experience. Thank you Aspen Dental Plant City - you rock!!
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September 2023 by S “S”
I definitely believe that the business side of this office ruins the reputation of the dentist and hygienist there. I was given multiple copies of my treatment plan for a root canal and a crown with the cost. I was compliant with the treatment they recommended, even if it meant running around to different locations for the CT scan and Root canal. It was finally time for my crown, and they suddenly told me that my crown was going to be $1,400 instead of the original price. I was shocked, told them about the copies of the treatment plan I had and then they stated that it may be a “glitch” in the system and that they would honor the original price/treatment plan. When it came time for me to receive the crown, they no longer wanted to honor the original treatment plan. 3 months later, when I’m able to pay for the crown, they no longer have it. They also canceled my cleaning appointment without notifying me on 3/31 because I didn’t get the crown, and had the audacity to charge me for an interruption of service fee.And please, attempt to deny all of this information because I still have copies of my treatment plans, appointment cards, and a list of times I’ve attempted to resolve this over the phone and never received a call back.Respectfully, Sheryle Faison
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August 2023 by Audrey Singleton
Aspen Dental in Plant City is the best! My experience was great from the phone call to the service. Front office staff was great especially (Katie M.). Also, the ENTIRE STAFF was great, they all provided great customer. They are true to their word! The fixed my tooth in one day and I truly appreciated that! I will definitely be back for more service. Last, their prices are good and affordable. Thank you for all that you do!!! Thank you, thank you, thank you!
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August 2023 by Michelle Hernandez
Dr.Armando Cid was amazing he was able to take care of my husband, he truly cared about taking care of his pain that day and not making him wait another day.Ashley was so welcoming and very helpful , they both seemed to really care about getting us taken care of.
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June 2023 by Selena Olivo
The dentist and hygienist are really nice.But the office is always running late, getting everyone's appointments mixed up.Me and others I know who have gone there have all said that they had to go on multiple occasions because these people get their appointments messed up.They're always citing system issues.That's so dangerous - they don't know who they're supposed to be seeing or what they're doing and still try and do procedures.Honestly I would not recommend going there but if you do go at least the dentist is nice , but be warned you might lose gas a couple times before being able to see him.
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May 2023 by Thelma Hoadley
My first appointment with Aspen dental today was amazing.. The staff is friendly and welcoming an they take their time with you and are very informative on treatment.. It was a pleasure..
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May 2023 by little lady
The office staff and Dr. Tong are amazing. Had to have a molar extraction. Molar had exposed root/nerve extremely painful. I was terrified of getting the needle anesthesia as I was in a tremendous pain. Dr. Tong did it and I felt one poke that was painless then immediate numbness. I only want to see him for now on. Thank you guys for being awesome and taking great care of me!!
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May 2023 by S W
I went there to have a x-ray/check up and to have my free cleaning with my insurance i am a city worker I have very good insurance they seen what I had and the insurance has a free cleaning. They refuse to do the free cleaning they wanted me to pay $450 for a paradontal cleaning, which I do not have paradontal disease, I was there 2 1/2 years ago where I received a partial. I had some teeth extracted but the dentist that was there left a half a root tip in my mouth. He’s no longer there, but he also pulled a tooth that was not discussed in the dental plan . I’m so upset so now this new young dentist and young hygienist they want me to get rid of the $3800 partial denture I bought two years ago and buy a new one and they want me to get two implants at the bottom of my mouth instead of getting a partial on the bottom,wow I’m appalled!!and quoted me a total of $29,000, who does that have they not seen that economy and the prices around here I’m so appalled and I sat there for two hours just to go over figures in numbers and look at my teeth so I have an insurance that gives me a free cleaning and they don’t want to do it. I think I need to call the board of medicine and dental practice and report this fraudulent activity , I will not come here again. I feel scammed and Aspen Dental is not holding up to customer commitment. I will be looking for another dentist asap one that will focus on my dental hygiene and not my wallet !!!!!!
