WOW! - Payment and Equipment Dropbox offers a convenient solution for processing payments and returning equipment, even while its centers are closed to the public. Customers generally find the service reliable, with many praising the affordability of prices, such as $34/month, and noting the absence of dropped service during their usage. The customer service team is often described as helpful and friendly, although some customers have experienced challenges with billing agreements that were not documented. Technicians like Desmond have received high marks for their professionalism and knowledge, with customers feeling comfortable and well-informed during installations or repairs. The setup process is reported to be easy and quick, particularly for those who choose to buy their own modem and router to avoid rental fees. Overall, WOW! has garnered a positive reputation for its service, with users appreciating the combination of good prices, reliable internet, and effective customer support. However, there are some concerns about inconsistent service stability in certain areas, especially following adverse weather events. Despite these issues, many customers express satisfaction with their choice to switch from other providers, highlighting significant cost savings and improved service quality.
My bill has gotten to nearly $300/month . I called wow 2 wee I s afo to retire my account and see if I can save any money . I couldn't answer the right verification... pin # ? I got so exasperated I hung up . I called frontier and got internet service for well under $100/month . Television is free and is streamed. $200... read full comment
March 2026
Great experience! Brian Blake helped me reduce my monthly Internet cost from 75 to 35 by switching from spectrum, and the technician that came out was knowledgeable and friendly. So far happy with our service with no connection issues
February 2026
Excellent prompt service for WOW internet. From our sales rep Bob to installation by Anthony and his assistant. They tackled our special install with ease. We are very happy with this internet. Bye bye $124.00 Spectrum bill monthly! $55.00 lifetime with WOW!
