-
November 2023 by Taj Lane
Don't bother making an appointment. I had an appointment for 11:00, got there and there were 4 cars waiting in line in front of me. I waited for 15 minutes and we never moved and no one came out. While I was waiting I found a Groupon for a place 15 mins away (auto service experts) that was $10 cheaper so I left and went there and had a great experience. Highly recommend them
-
October 2023 by Blaine Lewis
Will never go back. Only went because I was in a pinch I wanted to go somewhere that evening and didn't want to risk it on the tire I had. The older Manager with the white beard is super rude to most people and snaps back with his responses as if you're burdening him with needing service. I waited around 45 minutes for them to put on the new tire I ask him how long it would be he went out and was saying something to the guy, came back walked right past me like I had never asked him. I asked again on the eta and he said they hadn't even started it. I said just forget it I'll just drive home on the tire the way it was. Turns out they HAD started it, they had already taken off the original tire, so I had to wait another 30 or 40 minutes for them put the tire back on so with the initial wait time plus all that, I was there over two-and-a-half hours for nothing.??
-
October 2023 by Kory K.
Came to return a car battery from the night prior, I bought the wrong size and lady that works there Monday afternoon at the automotive desk didn't even bother even let me return it. After the trouble of going thru customer service and then automotive services she made my day the best day ever. What an amazing experience...
-
September 2023 by Austin Williams
Individual behind the counter was extremely unpleasant after waiting in line for nearly 15 minutes. No online scheduling for oil changes, no calls were answered the entire time I stood there, so unlikely that you'd be able to call to see if they're free. Seems like walmart chose extremely poorly in hiring someone who can't handle the basics of the job.
-
September 2023 by Denis Ndoni
Not the first time it happenes to me. They always say they don’t have time so i get to go there and wait at the door at 6:30 Am since they open at 7. No appt because i get to call them and they say appt is only for mew tires not for flat repairs. Today they didn’t open till 7:25am and my car was put on hold for service at 7:30Am for a flat tire.Waiting and waiting nothing after several times taking to the front desk associate and would tell her yes will do it that was their answer. Late for work , my car wasn’t been touched till 9:30 Am , they put it in for service and they didn’t touch it till 10Am. Finaly patiently asking to the front desk associate they did it at 10:30 i was done. And the guy who did the repair very rude get to say yo next time make sure you get an appointment. I didn’t talk to him , took my keys paid for the sevice and while i was about to leave one of the shift managers said we dont have staff that’s why.Very disappointed and it is not the first time.4 hours wait to get a flat tire done at them.Got to lose my job hours and got me in trouble. AVOID THEM !!!! Waste of your time there!Service: Tires
-
September 2023 by Christa Hegedus
I bought two tires in December and was not told about the road hazard warranty.It is now August and I WFH so I did not drive many miles on them.As you can see in the picture, there's a big crack in the side of the tire which is not caused by any road hazard. This is a manufacturer defect. The automotive center told me I had to pay another $130 for a new tire because I didn't have road hazard warranty (which this isn't road hazard), but didn't have the room for an appt during this time during a hurricane warning. So not going here anymore for the expensive "new" tires.
-
August 2023 by David Brodosi
First off, Bob and Michael should NOT be working the counters. They are some of the rudest people I have ever seen in a customer service position.With a company as large as Walmart, you would think the automotive service center would have better service. Purchased tires through Walmart and scheduled an appointment for install. Arrived 15 minutes early to find the place packed and only one person running the desk. Every time a customer asked about a tire, the guy had to go out into the shop to see if they had inventory. Every time! What ever happened to computer inventory?I finally got checked in about 30 minutes of waiting. Wife and I went grocery shopping. Came back 45 minutes later and the car was still waiting to be brought into the bay. In all it took 3 hours to get 4 tires installed WITH an appointment. To quote an old Seinfeld show, “you can take the reservation, you can’t HOLD the reservation. “There are plenty of other shops I will use in the future. I figured buy the tires and appointment would get me in and out in 60 minutes. Not 3 hours.
-
August 2023 by Leanne Wiles
Sometimes things happen. Been coming here for years. Went one day we no longer do oil changes due to some maintenance project. Went back today called twice!!!!! Yes we are open for oil changes just come between 10 and 1030 not a problem. I was like I have shopping Dennis goes we don’t do oil right now we had too many call outs. Then maybe you should relay that info to the person answering your phone!!! I get it things happen but come on!!!! Drove all the way there and now I’m on the hunt for somewhere new. Walmart do better for your employees. Do something to make them want to come into work. I understand things happen but there’s something more that can be done
-
August 2023 by Chris M.
GO SOMEWHERE ELSE, SHOP LOCAL! Here's why... Went into Walmart auto at 11am on a Sunday to see how much it would be to get one tire replaced. The counter worker told me I would need to make an appointment because they weren't taking any more tire service. Seemed unusual, but I said I'll make an appointment. The counter person then said he needed the tire size for my vehicle. I asked him if he could look it up for my vehicle model because I didn't know it off hand. He said he wasn't able to do that. So I went back to my car and got the info. I came back in, waited again, and then he asked me what type of tire I'd like and reviewed the options. While he was looking up tires I asked him how much an AC recharge is. He responded "It's $69 with $5 per ounce." Me, not knowing how many ounces go in to an AC recharge asked "Do you know how many ounces go in?" His response "No". I ask "Have you seen previous charges with sedans and have an idea where it could run?" His response "No". I said "Ok, then no AC recharge." He continued with my tire appointment "We can get you an appointment on Thursday." Reminder, it's Sunday. I said "No thank you" and walked out. There was no help in anything I encountered here. Save your time, go somewhere else.
-
July 2023 by Jason Sawicki
Here's the truth Walmart charges less than anyone else for tires. Here's the problem it takes a average of 4 to 6 hours to get tires, nobody ever gets helped at the counter. The employees working the front kinda wander about and help a average of 1 customer every 10 or 20 minutes. When the cars done by some miracle you will have to beg someone to cash you out. Place is run with all the efficiency of a third world countries prison. Not worth the hassle and it's a horrible experience.
-
July 2023 by Emily King
I took my car there to get new tires put on. Took 3 hours. The next day my tire light comes on so they tell us to bring it back. Brought the car back a few days later for us to sit there for 2 hours and them tell me they don’t know why the light is on. I took my car elsewhere and they found the issue in 20 minutes. Walmart broke one of my tire sensors. The time I’ve spent trying to resolve this issue is not worth the lower price for the tires. I wish I went somewhere else. Avoid
-
June 2023 by Michael Myers
After scheduling an appointment two weeks prior I was told all workers were still at lunch and have no one to do the work. So I waited (because I had no choice). After 4 hours of waiting, they finally changed my tires. Two weeks later, I went somewhere else to replace a flat and required all new lug nuts. It appears the Walmart techs did not use the correct size when tightening the lug nuts and rounded them all out. Save yourself the time and money- just go anywhere but here. The few bucks you save will cost you more later....Service: Tires
-
June 2023 by Niki Smith
50/50 due to a disabled mother I cannot leave until mid afternoon for errands and sadly when I went they had no one in staff to handle oil changes. I tried to call ahead to verify and no one answered but when I arrived they only had one car in their garage. The guy was nice and informative.Just wish I didn’t drive from Indian rocks beach all the way to Pinellas park to be told unable to service.But I was able to go to Take 5 and the guys there were great and quick!
-
June 2023 by Ihor Tseholnyk
I can't change the oil, I arrive on time, there are no workers on site.they pretend to do something, but there is no one to replace themI contacted the customer service center, nothing helpedit was 7:20 a.m. Saturday
-
June 2023 by Nathalie Gomez
Very good attention from the older gentleman who is at the counter! but the people who work changing the tires were not doing anything and they made me wait a couple of hours! do not work!! they don't want to work! And they don't have a supervisor who tells them anything, in short, a bad service from their workers should vote for them and give other people who want to work a chance! Oh, by the way, there were black people, one skinny and one older fat man who wouldn't let us go... even without having cars on the line or cars with an appointment! Gentlemen, surveillance, the supervisors are leaving Walmart wrong!