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January 2024 by Wendy Nash Hickman
Terrible!!!!!!!!!!!!!!!! Owner was real nice when I walked in with problems. My Iphone 12 was acting up, people could hear me but I could not hear them. Sold me a new I phone for 576.00 but it would not have my number for 3 days. The nokia they lent me was even worse but he could not seem to understand that when he called he could hear me fine but I could not hear him. Being a real estate broker I need my phone. Went back 4 times in a matter of 24hrs. Finally he said he had had enough!!!! Fine drove back with all the phones and he would only refund me 438.00 out of 576.00 but if I continued to stay with metro he would refund more. I literally had this phone from 10:10am 1/23/2024 to 4:15pm 1/24/24 and could only text as it did not have my business number attached.Called metro to try and get a transfer pin to go somewhere else and all of my personal info was changed!!! I couldn't get a transfer pin as all personal info they had on me was not me!!!!! I finally went to another metro store and luckily when I mentioned the store I went to and showed receipts she changed everything back to me and stated some things about that store that makes me boil as to why these scam artists have not been shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will be going further up the chain to get my money back on a phone I couldn't use!!!!!!!!!!!!!!
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January 2024 by Roberto Benito
The people who work at this store are a bunch of rip offs. I went to pay my bill and they were forcing me to get a new phone and get a new number.I told them that i only wanted to pay my bill, they insisted on me getting a new phone. I refused and told them that they were a bunch of thieves . They kept forcing me to do what i didn't want to do. So i walked out. I hope the law shuts then down.
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January 2024 by angela stringer
DO NOT DO BUSINESS WITH THESE SCAMMERS!!! I went in on 12/17/23 to purchase an I-phone 12 for my daughter for Christmas. She already has service with Metro so I just needed to purchase a phone and have her line transferred. Daniel insisted that the "promotion" they had would be a better deal but I would need to establish a new line. Thinking I was getting a deal, I went with it. I paid $610 and I found out later that if you have an existing line, the same phone is $199. I asked Daniel for an itemized receipt several times, he never provided it. No printer he said. I got the small credit card receipt showing the transaction only. I went in to the store to request a refund (Metro's return policy is a full refund within 14 days on new devices; no calls or texts were made) from the manager, he refused to give his name. First thing he said, without even looking at the receipt, was "you are way pass your time for a refund." He then came up with 3 other excuses why I couldn't get a refund before offering me $250. (mind you, the 14 days do not end until 12/31) The reason he offered $250 is because that is the original amount of the phone.and he STOLE the rest for himself. I've contacted BBB, Pinellas County Consumer Protection, Pinellas County Sheriff; T-Mobile legal office (parent company) Metro Corporate office, Florida Attorney General, and I am still writing to every consumer protection agency and news outlet I can for them to look into the deceptive, fraudulent, and predatory practices of this business. Customers should not be treated this way. We work hard for our money and if not 100% satisfied with a product, we have the right to seek reimbursement and not be ripped off by a business' shady practices.
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December 2023 by Juliet Desing-Taylor
My favorite store by far. They do everything they can to help.
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November 2023 by Timothy Corbett
The owner / operator is a great person with an excellent heart! He actually truly cares about his customers and will go out of way to help when he can! Thank you! Thank you! Timothy J Corbett, CEO, Corbett Technologies
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September 2023 by Jacob Reed
I went to Metro on US 19 Antonio help me out with the phone he did an awesome job very polite I recommend if you go there ask for Antonio he was awesome
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September 2023 by andrea King
I got scammed and rushed out the door to leave!! Majorly bad business
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July 2023 by Gabe Redd
Guys over there are trash I purchased a case they did not have I came back and they did not want to give me my case that I purchased and proceed to call me ghetto because I got upset , I recommend not coming here trust me it's not worth it they are scammers
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May 2023 by Julie Francis
I walked into this location, yes 3 associates on the floor were with other customers, but over 5 min of being in there not one person acknowledged my presence. Come on guys. You can do better.
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May 2023 by Strawberri Onyx
Avoid this location completely the dudes in here specifically the man who gave me his name Antonio are douchebags they are not very helpful at all this is the third opportunity I've given them they never have anything in inventory I would like management to reach out to me Antonio needs to be fired he is just ridiculous when I walked in he was sitting on his phone it wouldn't even give me the decency of getting up and meeting me behind the counter why are you employing this person if they rather just be sitting on their phone.
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March 2023 by Elizabeth Plumley
Their prices our marked up buy thirty to forty dollars more than what other Metro stores charge when I went back in to ask questions after the brand new phone they sold me malfunctioned and I began to ask questions very angrily forced me out the door
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February 2023 by Anicetus
Sketchy customer service. No itemized receipt. Made it very clear coming into the store we wanted the $25 unlimited talk and text. Ended up walking with a FLIP phone, the $50 plan, and insurance on the device. Mind you, this was for my father. This store decided to take advantage of my father not understanding how the promotions work. Don’t go to this store! You’ll get a better deal at the Metro Corporate stores.
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January 2023 by Jose Alberto Negron
I have been with Metro as my carrier for more than 10 years...that right there tells you how satisfied I'm with them.
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January 2023 by Taharah Acevedo
Perfect customer service, clean and safe store. Thanks Metro your the best?
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January 2023 by Marlo Rodriguez
Went in 12/22 wanted to upgrade my son’s phone. They added a line to our account stated the phone was $290 plus tax.. the attachment shows when you add a line the phone is FREE I called them out on it the committed FRAUD By applying a $70 payment to our account which we did not make and pocketed the rest for a phone that was supposed to be FREE. STILL WAITING FOR THE REGIONAL MANAGER TO CONTACT ME THIS STORE IS A RIPOFF FILING A BBB REPORT!!!
