Firestone Complete Auto Care in Pinellas Park, FL, has been serving the community since 1926 by providing a wide range of vehicle services, including tire sales, maintenance, and repairs. Customers appreciate the friendly and helpful staff, with many highlighting specific employees who offer great service and answer questions thoroughly. For instance, one reviewer praised Mike for his informative and honest assistance during tire shopping and scheduling, making the process smooth and reliable. The staff's efforts often ensure quick turnaround times, even accommodating urgent repairs like overheating issues, which helped a customer get back on the road promptly. However, some reviews mention concerns about professionalism. A customer noted an incident where a technician used an impact wrench at high torque on their truck's lug nuts, causing damage and raising safety concerns. The customer expressed the need for better training and education for the technicians to prevent unsafe practices. Another reviewer shared dissatisfaction with a staff member named Mike, who was seen loudly complaining and venting in front of customers, which affected the overall experience. Despite this, the customer acknowledged that their car issues were ultimately resolved satisfactorily and was willing to return. Overall, Firestone Complete Auto Care is known for offering affordable, reliable service with knowledgeable staff. Customers feel confident in the quality of products like tires and appreciate the company's long history of helping neighbors. While most experiences are positive, some reviews suggest room for improvement in staff professionalism and communication to ensure every visit remains a positive one.
I got the tires I asked for. Kori, the store manager, was friendly and professional. I took one star off; I was not pleased with the store employee who checked me out.
February 2025
I like the tires, but I made an appointment at 10 a.m., for which I was 15 minutes early, and my car didn't go on the hoist until after noon. It was four hours out of my day. Not sure why I made the appointment.
February 2025
Waiting for over ten minutes to speak to a team member is INSANE for a place so expensive.
