Famous Footwear is a store that offers a variety of shoes for customers. Many shoppers find the store clean, neat, and well-organized, making shopping easy. The staff at this location are often praised for being friendly, helpful, and cheerful. Customers appreciate employees like Lori and Kathy, who are knowledgeable and provide great service without hovering. One shopper had a positive experience when staff went out of their way to find a specific shoe at another location and held it for pickup, showing a strong commitment to customer service. The store offers nice sneakers at good prices, and several customers have bought multiple pairs during their visits. However, some reviews mention less satisfactory experiences. One customer noted that there is no staff available on the floor to assist, though the cashier was friendly. Prices are sometimes higher than expected, but the store was still the only one with the needed shoes. A few customers expressed disappointment with customer service over the phone, describing staff as unhelpful or rude, especially when trying to exchange or find specific items. Additionally, loyalty and email deals are only available through joining the mailing list, which can be inconvenient for out-of-town shoppers. Overall, Famous Footwear provides a pleasant shopping environment with helpful staff, especially in person, though some areas like pricing and customer service consistency could improve.
John w is the epitome of of customer he always takes care of me , my husband , and son each and every time we come in the store is my absolute favorite . He is a close friend the Wilkins
February 2026
Yes went into Parkside famous great store and amazing service AJ was super helpful and friendly will be back again
January 2026
Great selection and customer service. I believe his name was John, very attentive, informative and eager to point me in the right direction for the specifics I was looking for
