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October 2023 by Chris S.
Dimmitt has been by far the best gm or Cadillac dealer I have taken my car to. It's not even anything to do with the car buying process, as I can't comment. Their service department does an amazing job through and through. Particularly Brian Fisher. I have dealt with him since I've been down here in Florida. Makes every appointment go smoothly and keeps a transparent line of communication throughout the entire process. I've ran into an issue during one of my maintenance appts that I wasn't aware of and he and his tech, quickly diagnosed the issue, provided pics on the spot so I could visualize, and offered a streamlined approach at attacking the issue at hand. I trust nobody but these guys with my ride.
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October 2023 by Darrell Lane
I had been searching nationwide for a Kia Telluride. i found the vehicle I wanted in Florida at Dimmitt Cadillac. I live in California. When I contacted the dealership I was lucky enough to speak with a gentleman by the name of RAMI. this man answered each and every question, Gave me a video tour of the vehicle along with additional detailed pictures and patiently made me feel very secure in purchasing my vehicle sight unseen from across the country off of the internet. something I would not normally be comfortable with.After my purchase was complete, he continued to check in to make sure I was happy with the shipment, the condition of the car ( perfect btw) and was always available and more than willing to help with any questions I had. if you are shopping for a new or used car from anywhere in the country, I highly recommend doing business with Rami at Dimmit Cadillac. Easily the best sales representative I have ever met! Thank you RAMI!
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October 2023 by Phil Herschel
From the very moment we walked into the front door of the dealership we were greeted like family. We worked with Daniel, and our experience could not have been better. Daniel listened to our questions, answered everything quickly, promptly, and with the highest level of support. We were never pressured, and it was if we were totally at home throughout the whole process. Daniel made every step simple, easy, comfortable, and was totally interested in our absolute satisfaction. The entire process of purchasing a car here could not have gone any smoother, and surpassed our best expectations.
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October 2023 by Helen Ribeiro
I love this Dimmitt Dealership!! Rommel is an excellent service advisor! Always taking care of my car and appointment 100%.But Today Harold Lopez went above and beyond, he is Amazing!! Carol made all the final process easy! I recommend this dealership!!
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October 2023 by Glen Gullekson
Rommel Lujan provided outstanding service and support. He researched my issue and made the extra effort to coordinate the issue under my extended warranty. He had a loaner vehicle waiting on my arrival. My vehicle was fixed the same day. Rommel has supported me every time with outstanding service. Definitely a valuable member of the Dimmitt Team. Thanks, Glen
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October 2023 by Sally Salerno
Dimmitt Cadillac Service is always top notch. They are very efficient and keep you well informed as you wait for your vehicle. I love that they wash your car before letting you drive away too!
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September 2023 by Ann Dallmann
Ken Scott is truly customer focused. He uses Cadillac texting option which gave me a immediate way to ask him toInclude an inspection of my issue with rough transition from 1st to 2nd gear in my XT4.I also appreciate the loaner vehicle and the quick turn around in service.
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September 2023 by Sandra
Daniel Ruiz was responsive, answered all of my questions, was hospitable and followed up after purchase. Daniel is and has been a pleasure to work with. I have always bought foreign luxury vehicles, this was my 1st experience buying domestic and The Dimmitt Group has exceeded my expectations.
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September 2023 by Shannon Riley
Wayne was very disrespectful when I came to look at their XT5 inventory. I test drove 1 and then asked to test drive another. He had almost 6 sets of keys in his hand because that's about what they had in stock. When I asked to test drive the 2nd car and asked if he had the keys, he replied- "probably not, you need to pick one and let's go talk numbers."Terrible customer service.
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August 2023 by Dennis Brooks
Dimmitt Cadillac service location on Gandy Blvd is efficient. My oil change experience at the dealership was better than going to a drive through chain. The comfort and luxury is extended to make the service appointment part of Cadillac ownership. Special kudos to Kenneth Scott who handled my request and took the time to ensure my vehicle was well maintained. I was called/contacted at least twice before my appointment by the staff at Dimmitt Cadillac with friendly reminder and inquiring if there was anything else I should have addressed. I’m thoroughly impressed with the staff and their response. I would also mention Gabrielle and commend her for getting me an appointment to the body shop.Let me write again here that this was the best automotive service experience I have ever experienced. 6 Stars ⭐️ ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Laura Roush
Brian and the service team are top notch. When I needed help with my 15 ATS, Brian and the whole team on the service side were honest, helpful, and reliable. The service department addressed my needs and made the experience a pleasure. The GM assisted in helping us to correct an issue and getting things right. I only rated a 4, the service department is a 5+, as the sales and sales management team are not up to par with the service.
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August 2023 by Amanda Gallo
I love this dealership!! My service provider is Brian and he is just wonderful - from tracking me down and giving continual updates (via text/phone call/in person) to always always assuring my family and I are comfortable during our wait. When I bring my vehicle in for service at this Cadillac dealership, I am ALWAYS greeted with smiles and the most kindest of gestures you can imagine by everyone there. They go above and beyond, and not just for you, however your family members too!! I had my daughter with me and her puppy during the last service visit - everyone at Dimmit Cadillac of St. Pete were so pleasant and treated my daughter and her puppy so nicely. From the lady at the front desk who gave coloring books, a kid friendly mask, and crayons, to the gentleman who gave our puppy a bowl filled with water and all of the pets and love a puppy could want. Like I said, they go above and beyond here and I will for sure continue to be back here at this specific dealership for my service needs. Thank you everyone for your extended efforts, we greatly appreciate it ❤️❤️
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August 2023 by Sandy Akl
Being a long time customer of Dimmitt's, I had a wonderful experience with Ken Scott as my service writer and all the staff making me feel at home. This is the reason why I only trade with this dealership. Exceptional service and a follow up to make sure I was satisfed with my time there. I have peace of mind that all the staff has my and my vehicle's best interest at heart.Thank you so very much.
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June 2023 by Jayson Cox
Danny Mudge and James Hendon were very professional and communicative during the buying process. The car needed some work but I was kept in the loop regarding timeframes for completion of the work and when I would be able to take my vehicle home! Danny is very personable and professional. Judd Star in finance was great and got me the best approval possible!
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June 2023 by SERGIO JACINTO
Just bought my second vehicle from Dimmitt. Entire staff makes you feel like home from the time you walk through the door. My original salesman, Deniz could not be present because of medical issues and referred me to Randy Tagliarini. I felt like I was doing the deal with my brother.Great experience overall!!
