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July 2023 by John Henges
Brought my car for repair. Polite fellows. But work done incorrectlyHad to bring it to Mercedes for paid repairsThey also burned my clear coat leaving marks on sideGot ignored by their teamPS. I bought the car from DimmitDon’t waste your time. Nice lounge tho
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June 2023 by Anna Gonzales
In early April, my daily driver, a 2019 Audi RS5, was rear-ended in traffic. The damage was minor, but I wanted to ensure the car was repaired correctly to a factory or better than factory. The bumper cover was damaged, but the insurance adjuster did not believe the damage went much further, and the repair would be relatively simple- painting the new bumper cover and installing it in place of the damaged one. I traveled from Sarasota to Tampa to Dimmitt on recommendations from dealerships and Google reviews, and unfortunately, this was an instance where I was misled and would have been better off taking the car elsewhere.Throughout repairing the car, my advisor, James, was unprofessional, unhelpful, and at times obstructive.Before the car arrived, I spent over two months exhaustively being the middleman between Dimmitt and my insurance company. I understand parts availability, especially on an RS5, is scarce, and I was willing to wait for the correct OEM replacement body panels, and am not upset with the timeframe required to obtain them. Throughout this process, James and the team at Dimmitt were eager to communicate with me and the experience was not particularly unpleasant.However, everything changed once the car finally made it to the shop last Monday. James was extremely difficult to get ahold of during normal business hours and would text at odd after-hours times with unprofessional, cryptic updates. He initially offered a timeframe of one week- Monday-Friday, possibly extending through the weekend. Friday came, and with no communication beforehand, James reported my car would certainly not be ready. The following Monday then came, and the car still was not ready to be picked up.James continued to be almost entirely unreachable throughout the following days. On Thursday, 11 days after the car was dropped off, James reported the car was ready to be picked up. After inspecting Dimmitt’s repair work, there were over 7 bubbles in the paint, and horrific “orange peel” all over the bumper. I requested the imperfections be corrected before taking delivery of the car and returned the next day. The bubbles were gone, but the bumper definitely still has more “orange peel” than the factory Audi paint on the rest of the car. Exhausted with the now 12 days it had taken to paint and install a bumper cover, I accepted the car with the intention of having the paint corrected at a later date.Amica, my insurance provider, was admittedly a pain for James and Dimmitt to work with, but by Friday they had paid the entire $6000 repair bill in full. Dimmitt, however, had lost their verification of Amica's first payment of $3900 and demanded that I pay them $3900 to release the car to me. After exhaustively providing evidence of Dimmitt receiving the $3900 nearly a month ago, James still refused to release the car to me because it had "not been processed in their system". I waited for over an hour before getting into my car and finding an empty Powerade bottle in my cupholder, further solidifying the Dimmitt team's lack of professionalism, customer care, and attention to detail throughout the entire repair.If you care about your car being repaired correctly, expeditiously, correctly, or being provided with good customer service, please learn from my mistake and have it repaired elsewhere.
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June 2023 by Craigslist K
My car came back with damage in an area they were not working on. The damage did not show on the arrival pictures they took, yet they refused to repair. The boss said that the paint on a car can delaminate on it's own and not their fault. It wasn't 'delaminated' when I dropped it off, as the pictures proved. I suspect that they used a pressure washer set too high to clean it before giving it back to me.
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March 2023 by Lucille R.
I recently was in a MVA. The car was at the Dimmitt Collision Center while the Insurance Adjuster & the Dimmitt Collision Team Leader, Robert M, assessed the damage & loss. Although the MVA was deemed a total loss, my experience with Mr. M. was outstanding. He was efficient, concise, and available to answer my questions regardless of the number of times I asked and or contacted him. He worked with my Insurer to accurately appraise the damage, so that a clear decision could be made on the viability of repair vs loss. The Collision center too was staffed with professional agents, all of whom, were available for general questions & concerns. It is with high praise of Mr. M. for his expertise, efficiency, and patience, and of Dimmitt Collision Center for its quality work and competence in the MV repair area of which I wish to communicate to the BBB.
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February 2023 by Judy Fraser
Excellent service. Got my 2033 Tesla fixed in 1week. From time of accident till completion was 9 weeks. I was told on Facebook that it would be 5-6 monthsThanks Agaim
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December 2022 by Wilmer M
Repaired a tesla Model X with them, had to take the car back to them 2 times. First time the car was returned to me with noticeable repair flaws and had to take it back.After the review I pick up the car and the turn signal was unplugged.If you are a high earner and your time is valuable, seek elsewhere or just hire someone to deal with them as they will surely waste your time.
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December 2022 by Ken A.
This place is the worst and it's all a result of zero communication with the customer. My vehicle has been in this shop for more than two weeks for a simple repair. They do not order parts on time. They do not return phone calls. They obviously have poor management because the work ethic from the service advisors is reflective of the leadership. If you can avoid this place, I would highly recommend it.
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October 2022 by Rick Parsons
Harry Blackledge has been absolutely a joy to work with in repairing our 2022 LR Defender. Numerous supply issues beyond his control but he kept us updated continuously and was relentless in pursuing the vendors/suppliers. He worked one-on-one with our insurance company and has made entire repair process as stressless as possible. Quality of repair was #1 with him and his team. Thank you Harry and team!
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October 2022 by Cristina Wagner
Chris Alvarez is great in making sure everything flows without you having to worry, he takes care of all the whistles and blows and keeps you informed in a timely manner. Loved the Job they did..
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July 2022 by Leroy Sullivan, Jr
I cannot be more pleased with the professionalism of all of the employees at the Dimmitt Collision Center especially Dave Lubelsky who coordinated and managed the repairs to my XT5 vehicle. All of the assurances that Dave and the others gave me were executed as promised. Great facility and great team! Thanks to all! Leroy Sullivan, Jr.
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July 2022 by Johnny Loewy
This is a first class operation. Great work great customer service. Harry was true to his word and went out of his way to help me. I am forever grateful to the Dimmitt family
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June 2022 by Jo Anna L.
A shout out to one of the kindest men, Andrew Coty, collision center estimator. Having recently moved to Florida, and under a lot of stress, I was seeking assistance for my 2003 Acura TLS. A very troublesome issue had occurred with the fueling door no longer working with the normal spring action. Hearing my plight, and gentlemen that he is, Andrew came over, and in the pouring rain, managed to figure out and solve the problem on the spot.Others had tried unsuccessfully. It was obvious he knew his business well. From his comments, I realized this man could have expanded the problem & charged me, but was guided by ethical concerns & "doing the right thing." Cannot tell you what this meant to me! In the midst of our troubled world, with kindness and honesty sometimes in short supply, it was a welcome & thoroughly appreciated gesture. Thank you, Andrew, and may your kindness abundantly return to you! JoAnna
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June 2022 by Annette Thomson
This was the first time I ever had to make an insurance claim on my car due to a hit and run. I used Dimmitt after reading all the reviews. My experience with Dimmitt was very good. They are top notch professional people and do strive to always make the customer happy. Lacy Sims was my contact person at Dimmitt. She did excellent at communicating with me throughout the process. The workmanship on my car was perfect! Upon pickup, I had a small issue and they resolved it right then and there to make me happy. I would refer Dimmitt to anyone I know.
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June 2022 by Bryan Cawthon
Ramon is very professional and courteous ! He got our 2012 Jeep Grand Cherokee back on the road in minimal time. Amazing work!
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May 2022 by Csaba P. Miskolci
Fast estimate , very good communikate.Update after They did an amazing job.I cannot express how impressed I am with this dealership!Excellent service facility I'm satisfied. They did an amazing job on my VWAtlas.David Lubelsky, Dimmitts Collision Consultant is a great guy to work with.Thanks again.
