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July 2024 by Ruba Reyal
I took my 2021 Bentley to get an estimate for selling and get another car from their dealership. They checked my car and Kevin came up with an estimate . I had a better deal in another dealership and I told Kevin about it . Few days later Kevin called me with a middle price that we both are ok with.
Little I know that it was a catch!!
After I drove an hour to the dealership and wasted half a day there and completing all documents and paperwork , kevin Ofcourse waiting outside telling me that he can’t do the deal with the price anymore.
He wanted to take out 10k which brings back the original price he wanted. Kevin didn’t even interrupt the paperwork process, assuming that once everything is done I will say ok just remove ten grand and get it done with.
I don’t think this is the first time he’s done that.
Not to mention, I refused the additional warrantees on the other car I chose that he was counting on, and once paperwork is completed he simply decided he doesn’t want to do the deal anymore!
As simple as that! I told him we just completed the paperwork his reply was “ I have ten days to cancel it and I’m canceling it now”
For an owner of Bentley cars for years and years, and bought from this dealership few cars I must say customer service needs to be upgraded. Kevin disappointed me with his attitude and didn’t respect our time, effort, and deal we agreed on. I never ever encountered such a thing from any dealership let alone from Bentley!
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June 2024 by Pipdolph Sportsball
If you're a food delivery driver make sure to deliver to the right building on this lot. If not you will be greeted by a rude and sarcastic old man with a pompous attitude. Be aware.
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June 2024 by Tom Brown
SERVICE: great people, sound advice, thorough knowledge of the probuct,beautiful showroom and service area. If you can get past the shock of 200 bucks for wiper blades the rest is easy.
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June 2024 by Kenny Duong
Just bought a car here last week, everything was excellent and Victor was the best salesman. Definitely will recommend relatives to this dealership.
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May 2024 by Ernesto Roubert
Great selections and options. Look for Jayden for the best customer service ever. I totally recommend this dealership.
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April 2024 by Gary Seven
My son and I really enjoyed our visit to bentley tampa bay. I am a disabled vet And my son were shown every courtesy and hospitality. we're allowed to Test drive several models.... both kelly and rodney were both very helpful and friendly with both of us.... I would highly recommend this dealership to anyone looking for a value on a Highly Distinguishing vehicle...
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March 2024 by Erdem Sezer
WON'T EVENT ANSWER MY TEXTS AFTER KEEPING MY CAR FOR 4 MONTHS WITHOUT AN OFFER.
I bought over 5 cars from this dealership in less than 2 years.
4 bentleys and one Rolls. THEY CALL YOU EVERY DAY WHEN YOU ARE ABOUT TO BUY A CAR BUT WHEN YOU WANT TO SELL THEY ARE NO WHERE TO BE FOUND.
So Its all fun and games when you are buying from them but when it comes to trading the car or God forbid selling what they sold you (2 months ago) is so unprofessional. Thats when they tell you that car is not worth that much, (the brand new car with 2.000 miles) there are many others being sold for less. (which you were of course never told about when you were buying...
And you are asked to drop %25-30 on a car you bought 2 months ago. (this is not one car btw. Im writing this cause this was done to me in every car I bought from them.) I couldn't even sell it cause they offered much less than the market (cause again they say we have to pay our bills...) and I always had to trade for another.
But the last Bentley I got, I paid about 285k and after 2-3 months and 2k miles, I was told it could sell for not more than 215-220k
this is ridiculous. Cause when I was buying they went on and on about its one of a kind and everyone wants it so I shouldn't miss it.
They said they can sell the car with %7 comission btw so that would leave me with 210k at best??
and AFTER KEEPING THE CAR FOR 4 MONTHS THEY ARE NOT EVEN ANSWERING ME.
SO I HAD TO PICK UP MY CAR YESTERDAY.
So its on me,
its my fault that I have trusted them. I just would hate to see others go thru the same thing...
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February 2023 by Michal Niezbecki
Saw a beautiful 2012 Porsche 997.2 Turbo S at Festival of Speed. Contacted Kevin Stella and Neil Gerby about the Porsche and now I’m a proud owner. They made it quick and convenient. Fantastic experience!
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November 2021 by Greg Kingen
We stopped by to look at a Bentley, having never taken the opportunity to look at one previously. We found a treasure trove of excellent certified pre owned vehicles to choose from. We finally settled in on a beautiful Bentley Continental GTC that caught our eye. We worked with Jayden Silver and with his product knowledge, excellent customer service and attention to detail we felt like we were part of the family. The entire team was warm, welcoming and genuine. We absolutely love our Bentley!!
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November 2021 by Bill Roberti
Arakawa zapata in service did a great job taking car of me. My experience was seamless
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October 2021 by Frank Benson
Arek Zapal is the best. He always gets me back on the road ASAP. Courtious, kind, knowledgeable
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September 2021 by Dr. Ron8 No name
Art was the service advisor who helped me when I arrived without an appointment. He was very welcoming and helpful to get my car in for the service it needed. He even went beyond in helping to arrange transportation for me to go home by private driver. Arek Zapel is my regular advisor and he was off that day but on my return to pick up my car he was very pleasant and helpful
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September 2021 by Terry Trekas
Always a pleasure dealing with Arek and his staff. Top notch people.....
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June 2021 by J Orten
Mark Tillman did a great job finding me the exact car I wanted. This is the 4th vehicle I have purchased from him. I highly recommend him for any car purchase.
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June 2021 by Dr. Ron No name
Art was the service advisor who helped me when I arrived without an appointment. He was very welcoming and helpful to get my car in for the service it needed. He even went beyond in helping to arrange transportation for me to go home by private driver. Arek Zapel is my regular advisor and he was off that day but on my return to pick up my car he was very pleasant and helpful
