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December 2023 by Ralph M
This place is THE BEST. We went into the showroom on Saturday and Marcia greeted us. Little did she know that we would spend the next 2 hours with her outfitting 2 bathrooms. Marcia was (1) extremely knowledgeable about Kohler products, (2) super patient with us as we changed our minds and asked a ton of questions, and (3) beyond professional - a pleasure to work with.I would highly recommend this store to anyone that is looking for a top notch service as well some beautiful pieces to really make your space one - of -a -kind! Thank you!
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November 2023 by Michael Weller
I bought a new commercial faucet looks awesome. 7 days after instal it started leaking from the cartridge.Customer service did say they would send a new one. It's been 12 days still no cartridge. I would have thought they would overnight it so I can use my new sink and faucet.
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September 2023 by YELITZA ROCHA-SUAREZ
They are very professional and the showroom is gorgeous. My design consultant, Hilda Carrasco, was extremely helpful, knowledgeable and so lovely to work with. She always followed up my orders and made sure to provide great service. I highly recommend her and this showroom.
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September 2023 by Pio Molina
Our experience at this Kohler store was very positive. The showroom was very complete, clean and offered a grate deal of selection. Our sales person, Celso Cruz, was very helpful, knowledgeable and courteous, which made for a very pleasant experience. He provided much insight and assistance every step of the way. I would encourage and recommend this store to anyone in the market for plumbing accessories, from small jobs to complete kitchens and baths.
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July 2023 by Michelle Valenti
We are changing around our bathroom, and I needed to find fixtures for our bathroom. I was trying to figure out everything by myself, which wasn't going well. I finally went to the Kohler Signature Store on US1 to check out their items. Thank God because I met Samantha, and she was able to help me. Not only did she understand what I was looking for, she also was amazingly patient throughout all of my changes to the plan. I had been at the store so many times changing my mind, that I thought they'd hate me, but Samantha was patient and kind, and made changes every time I went in the store. She then arranged for the order to be processed, made sure all of the items were available quickly, and coordinated the pickup. If you are doing anything with fixtures, go to the Kohler Signature Store and ask for Samantha. You will be thrilled if you do.
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March 2023 by Jackie Rasco
Hilda has been absolutely amazing. She is full of elegance and grace. She knows and loves her brand and she cares for her customers. I recommend her 5-star treatment!
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March 2023 by Gail Glazebrook Robles
My husband went to this store about 2 weeks ago and was helped by a woman named Melinda. She was very kind and showed him different options for our bathroom renovation. She said she'd email the options with pricing to us. Multiple times he asked for a price and she just said she'd include it in the quote.We never received the quote via email. Calling the store proved useless as no one answered the phone and we even left a message that was not returned.Today, my husband went back to the store to ask for the email quote and the salesperson (Aisha?) said Melinda would get back to him. When he asked a couple questions about the items in the quote, the salesperson begrudgingly gave assistance. My husband felt like the salesperson was just annoyed he was even there and clearly didn't want to help him. Despite two attempts to try and buy their products, we're so turned off by the service and lack of organization, we're taking our business elsewhere.
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February 2023 by Ana Lucia Rizzo
Hilda is the best !!! Responds to email and phone calls quickly and is always available to answer any questions you might have. Keeps you informed through the whole process, from choosing the right fixture to the delivery/pick up. Five star customer service !!!!
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February 2023 by S Varela
Me and my wife bought all the plumbing fixtures for our home renovation from the kohler store. Hilda was very knowledgeable about all the items and parts required for the project. Her recommendations worked out excellent. I highly recommend the kohler store for your home renovation projects
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February 2023 by stephanie s
Melinda Tucker is a big asset to the Kohler store in Pinecrest. she is extremely friendly, knowledgeable about the products and also very helpful. she went extra miles to help me to pick the bathroom fixtures I need for each room and provided me with fresh new design idea to remodel the bathroom. I will highly recommend Melinda & the Kohler store.
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November 2022 by Karl zimmermann
About a year ago I went into Kohler and the lady named Samantha introduced herself to me and we went through all the Different kinds of fixtures and I decided which one I liked and she then ordered everything up for me and I received everything in about three weeks total she answered all my questions. Then when it came time to installing some of the fixtures the plumber that I had didn’t really know what he was doing and Samantha was able to explain to me how to do it and the bathroom turned out amazing I would definitely recommend anyone doing their bathroom to ask for Samantha
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November 2022 by Richard Levine
Melinda Tucker has a wealth of information to share. She is extremely knowledgeable about her products and is an excellent communicator. She went the extra step for us to pick the best products for our needs.
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November 2022 by Rebekah Pariz
I'm writing a beautiful review of Ms. Samantha Marinoff"s attention to our needs for correct specifications process for our plumber’s installation of Kohler’s new Thermostatic Control Anthem. She spent so much quality time with us, and even produced the Anthem Model as a hands-on model to work thru step-by-step in the prep and installation process. She also was able to display an on-line video along with supportive printed installation specs. Hard as we tried for a few days, we had not been able to find ay vendor or distributor with correct and clear specifications manuals tho a picture manual (with not clear directions, mostly numbers and arrows of the unit came with the Anthem, but none that were clear enough. Ms. Marinoff truly saved the day for us?She never gave up on us and send us on our way. It is a very expensive and costly valve and it was clear that her objective was not to walk out of the store without complete comprehension for the Anthem Installation inspite of each step was a most challenging endeavor. I say Kudos to her for resolving the issues for us tho it was a time-consuming hour. I can only add in closing that, while her title is Store Manager, she is a true asset as a representative of the Kohler Brand. We have had Kohler products in all of our homes over the years, and she is the type of Corporate representative that keeps us as clients returning time after time. It''s worth repeating, Ms. Samantha Marinoff, has proven to be a most valuable asset and exemplary representative of the Kohler Corporation. Saying “Thank You” is not enough, but it is with immense gratitude and respect for a truly charismatic young woman to take such an interest and to work so hard as she made the design specifications simplified; making us contented and smiling broadly as we walked out of the Kohler Store.Rebekah Pariz of Coral Gables, Fl
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November 2022 by Lisa Lee Arneaud
I am thankful I found this store. While remodeling our 25 year old home, we ran into some plumbing issue. No one could help us but thankfully we found Melinda, who was so knowledgeable and saved us a ton of money! I truly will be back! Thank you Melinda :)
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November 2022 by Lynne Ruiz
I highly recommend this store and Melinda. She is exceptional and very knowledgable about all products. She went above and beyond to help my husband and I with our fixture needs. She made great recommendations based on the scope of our renovation. We are happy with all the fixtures chosen. Can't wait until they are installed.
