Chase Bank

Most Recent Comments

• December 2023 by Cristina S
  Karina Assaf has gone above and beyond to help me with my various banking and business needs!She is clear, concise, friendly, professional, compassionate and sweet!! I could go on an on. She is an exemplary example of a hard worker and person. Chase is lucky to have her and I am too as my banker and now friend.
• December 2023 by Cristina Segovia
  Karina Assaf has gone above and beyond to help me with my various banking and business needs!She is clear, concise, friendly, professional, compassionate and sweet!! I could go on an on. She is an exemplary example of a hard worker and person. Chase is lucky to have her and I am too as my banker and now friend.
• October 2023 by Troy Cameron
  After being profiled by the security guard and harassed. I had a miscommunication with the teller where I asked for my check to be cashed, they went ahead and deposited it and told me my funds will be available on the following day all of a sudden they are available on the 24th. I emailed them right away because I left the premises in fear of arrest or any further harassment. Now it seems like I will be eating dirt for two weeks only because I stepped inside a chase. Do not bank here.
• October 2023 by Maydien Mederos
  Excellent attention of Reynaldo Socorro, very professional, I recommend 100%
• May 2023 by Carolina Gomez
  Ask for Iruma Orama! So friendly and awesome client service. She took her time explaining everything, helping me open my account. Especially helpful in connecting my accounts on the Chase app and helping me set up Apple Pay and Zelle.
• February 2023 by Margo B.
  I use this chase often. I try to only go when it is light out. I only use the drive thru. I honestly dont think I've ever been inside. The drive thru is the last lane farthest away from the building and seems kinda sketchy when dark. I wish there was more lighting and more mirrors or something so you could see better. It is rather hard to get out of the bank and the cars do fly by on US 1.
• August 2022 by Luthien Beren
  Literally the worst. Liars, cheats, and scammers. Never again.
• July 2022 by Scott M
  BEWARE OF USING FLORIDA CHASE TO REFINANCEFiled complaint 220621-8920953 to the Consumer Financial Protection Bureau (CFPB). Chase lied to the CFPB made up what was said.WHY DOES ONE REFINANCE? For myself I needed to consolidate my debt and be in a position to get some maintenance done on the house. My girlfriend, wheel chair bound, just got Social Security and Medicare so I do not have to pay for her doctors or necessities. However covering my girlfriends medical expenses, putting a new roof on the place, new sliding glass door, having three large trees dropped and lastly needing to repair my truck had run my debt up. My credit was good and I had significant equity so I thought that a refinance would be a good thing. Clear my debts and I would be good.I contacted my current lender, Chase as they would know my payment history and for some reason I was connected to the Florida offices of Mr. Arturo M Perla and Mr. Juan Carlos Paredes, I live in Virginia. I was concerned because Florida has some strange things going on, laws and business practices are questionable, but business is business or so I thought. I even told my girlfriends county, Virginia, adult care case worker my plans with the refinance after I saw where was at, get a cleaning crew in and remodel her bathroom to be more senior citizen oriented.Things were going fine till the appraisal. I had told Mr. Arturo M Perla the place needed work and in its current condition it still appraised for significantly higher than my loan amount (the loan amount was $100K less than the appraised amount if I read it right). Mr. Perla identified that the appraiser wanted my bathroom inspected. At first Mr. Perla said the appraiser said the bathroom "did not work", then "mold" and lastly that it was "dirty" - in the appraisal it identified that it needed to be inspected to identify its condition and cost of repairs. With protest I retained an inspector, he came in and checked out the facilities. I showed that it was all draining, everything worked and showed him the discoloration. The inspector identified that discoloration was our well water, if I remember correctly he said our well water had iron and was acidic, the seepage around the doors was not a drainage problem just 30 years of usage. The inspector identified that it did not need repairs but provided estimates to replace - complying with Mr. Perla's inspection request. I told the inspector that I was planning on remodeling both bathrooms and associated equipment, hot water heater, pressure tank and maybe try to deal with the water issue as soon as I resolved my debt with the refinance, thirty years was a good run on equipment.I sent the inspectors report and estimate to Mr. Perla expecting that the issue to be resolved. Mr. Perla responded that the inspection was not satisfactory, this time he blamed something called a CED, whatever that is was never explained. In conversations following the report Mr. Perla kept repeating that my place was "dirty". A Chase client care specialist had identified I was in a Catch 22, regardless of what I did Mr. Perla would deny the loan, not based on business but because of "dirt". This is a class thing, because my house was "dirty" I was of a lesser class so regardless of what I did or finances, Mr. Perla and Mr. Paredes were going to deny the loan. I had complied with their demand for an inspection, the inspector found that the facilities were functional and Mr. Perla / Mr. Paredes dismissed the inspectors conclusion. This Catch 22 is not business, this is bias based upon a perception of my behaviour, that I do not neurotically clean, a trained social behavior pattern that ensures consumption. Society is told that cleanliness is next to Godliness and this reinforces the bias. Marketing uses such bias to manipulate, control and deny people. These behavioral biases are what drove Mr. Perla to deny the loan. In the end Mr. Perla kept repeating that the place was "dirty", that he was denying
• July 2022 by Tom
  Like always
• March 2022 by Mar F.
  This morning I went to Chase Bank on SW. 128th St. in US one it was not a good experience. Yes they were polite when I entered bank forever I was not able to take care of the transaction that I went there to do. I have a check from an insurance company which has met all the criteria to be cashed at face value they refused to cash the check for me I wasn't a customer and they said no we will not cash your check. I don't understand why a bank would say no we are not going to cash your check when it's on user as in the company that I got this check from is there a customer. They said well maybe you could consider opening so I asked them about that and the response was well we would have to hold the home check for 10 days. No I don't wanna say that it might be because of my appearance or something else they decided they did not like about me but I have cash checks for this amount which is it decent amount at this bank previously however today they point-blank told me there's no way. I find Chase Bank to be a little biased in how they do business in that one day they say yes the other day they say no and I suppose it's just the whim of the teller at the bank. I know who will not be opening an account at this bank nor any other chase bank.
• November 2021 by Dadeland Framing
  It's always very helpful very courteous and have all ways answered all the questions I've ever asked.
• September 2021 by Lizzette Pujol
  The 5 stars are for Karina. She was not only professional, but friendly, courteous and considerate. I am already an existing chase customer and she was aware of that, so I know this was her genuine personality and not an attempt at a sales pitch. I came in to have a document notarized and normally a notary would sign and have you out the door almost immediately just to get you out and onto the next potential client… but she was the only person in the entire bank that actually acknowledged me, apologized for my wait (3 minutes tops) walked over to me, greeted me with a smile and even asked what my weekend plans were. She was very observant and immediately noticed my body language and that I was a little cold… she made it a point to even move her little heater away from herself just to provide me warmth during our less than 5 minute encounter. She even noticed my nail polish and complimented me on the color. She signed my document, asked me if I had any other questions or concerns and when I said no, she wished my husband a happy birthday and hoped I had a wonderful weekend and to take care until next time. It’s the simple things… She’s definitely an asset to this company and honestly to this world. She was great. Thank you again Karina!!
• September 2021 by Enrique Lafuente
  Terrible wait time. No one working and the few that are don't really care about customer service.
• March 2021 by A&AGuindon Alberto Guindon
  Customer service excellent. Drive through limited but generally few drivers, so no problems.
• November 2020 by lucidel salcedo
  It is 1:20p on Tuesday 11/3/20 The slowest service I have ever experienced in the drive thru and there was no line or update from the teller to tell me what’s going on. I’m still so confused.