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December 2023 by Chrissy O.
I've never had such a bad experience at this Walmart. The cashier Amara working isle 24 is one of the rudest employees I've ever met. She was moving extremely slow almost on purpose. I waited in line for over 40 minutes! She took her time and she meant to! She completely ignored me when I tried to make conversation. Absolutely unacceptable. Will not be coming back.
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November 2023 by Mary E.
Accused and threatened to be pit in jail for water I forgot to ring upbecause and associate was talking to me distracting me. JAIL. WATER Don't go here
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October 2023 by James W.
Continue to be amazed at the lack of good business sense shown by this store. Every trip has me shaking my head at their lack of focus and inconsiderate treatment of customers.One night a self service register with light was available and as I started scanning the manager came running up saying that he was closing that one and I shouldn't use it. I asked why he hadn't turned the light off so people would know it was unavailable. He was enraged at my question and demanded that oho to another register where I waited in line to check myself out. Meanwhile a lady started scanning at the register I had just left and again the manager ran up and went ballistic. The lady also asked why he didn't just turn the light off but she used more profanity.The same manager was there a few nights ago when the credit card reader wasn't working. An annoyed employee finally came over and said it was t working and to try A,B, and C to see if it worked. It didn't. I asked why they didn't shut it down if it wasn't working. He said the manager didn't want to. I pointed out that I had now scanned, and bagged a buggy of groceries that I couldn't pay for at that machine. He said that I should take it up with the manager. Instead I took my groceries to another register, Un bagged them rescanned them and re bagged them. The employee made a couple of snarky remarks and I went off pointing out that poor customer service and incompetent management were not what one expects from a major retailer. He started crying and said I wasn't being nice. Well ditto. I don't think they were being nice, or efficient. Or even vaguely professional or comprehensible.You see a problem, fix it.
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October 2023 by Natalie W.
Walmart is great! I use Walmart regularly to place delivery orders and I love them! Thank you for the convenience!
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April 2023 by Cheri Y.
This Walmart is tucked away in a little wooded residential area. A lot of new businesses are opening in front of it & it looks like they are working on the inside making it nicer. The displays are very nice like at the mall. They have a decent organic produce selection but that's about it. We really like the organic apples & citrus. They also have the best prices of printer ink & that is what we mostly come for. Will Return.
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April 2023 by Mara W.
If you are handicapped, don't go to any Walmart store in Pensacola. The Walmart stores here don't believe in providing handicap carts for those in need of assistance shopping. When you ask an employee to help find a cart they just shrug their shoulders or act like they don't see you.
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March 2023 by Tim S.
Placed an online order as I have in the past. Set time for 8p-9p because of work hours. About 8p the tracker said the 3 items were on the way. Cool. 45 minutes later I get a message that my delivery might be up to 2 hours late. Huh? It was on its way, and is now gonna be HOURS late? Ok, I'll just call and find out how late. After 2 tries to get the Delivery area, the call transferred me to Customer Service. I told her I had tried to get ahold of the delivery area because of an order problem, and that there was no answer. Her Honest to God reply: "OK. Let me transfer you to Delivery." With those so sweetly drawled words, she sent me to Customer Hell. Of course Delivery didn't answer...and neither did any other department...INCLUDING CUSTOMER SERVICE when I called back. After many futile attempts, I gave up....and cancelled my order. Luckily I wasn't out of the items I needed. I will go back to using the Mobile Hwy store. They answer their phone.
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February 2023 by Susan S.
I was accosted today from a security person because I did not have my six mini cans of Sunkist orange drink in a plastic bag. But I had $80 worth of receipts in my hands. I was told it is policy you have to put everything in a bag. Really where is it posted? And why don't the cashiers let you know when you're checking out. The security person was a young cocky, unprofessional guy who needs to be trained in customer service and not aggressively accost & harass people in the middle of the entrance/exit of the store !!After trying to reach the store manager four times, I contacted the corporate office and filed a formal complaint as hundreds of people carry their sodas out without being encased in a plastic bag PS there is some thing called being environmentally conscious, not wanting to use hundreds of plastic bags. I called back and spoke to the security office at the store, and Josh, a punk hung up on me so I filed another complaint with the corporate office. For the money I spend in the store every month they can afford to do some customer training, and I will not stop until I speak to the CEO of Walmart if necessary these young yahoo security guys "wanna be cops" need to calm down and learn how to speak to customers who are not doing anything wrong. And the store manager needs to be professional enough to take phone calls from customers and deal effectively with her customers so we don't have to call the corporate office. What a mess, doubt anyone cares. No one answers these reviews anyway so Walmart has gone way way down.
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November 2022 by Sam F.
Don't go to this Walmart pharmacy. The pharmacist that has a doctorate degree, needs to go on Yahoo to figure out what he's doing. This leaves my girlfriend I'm protected and unvaccinated against COVID-19. Thank you public health system! And thank you Walmart, for not hiring people that know how to do their jobs. A pharmacist should not need to go on Google for vaccine.
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August 2022 by Joan W.
Today is the last day I will ever shop at this Walmart and possibly all Walmarts. 11:00 am on a Saturday and the only register open was the only selling tobacco. There were carts backed up in the isles. Of course many self checkout were open. I do NOT want to work for Walmart and learn how to check my own merchandise and I am willing to pay for ppl who know what they are doing. From now on I will go to Publix for all groceries. Publix care about customers. Anything else I need I will order from Amazon. I will not be "trained" by Walmart.
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July 2022 by Joey R.
My delivery food order never arrived, & when I tried to call to speak with the manager they kept placing me on hold until they eventually hung up on me. So, no food & no refund.
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June 2022 by Caroline S.
Walmart pick up at this location is the worst. They tell you everything is in the car and indeed it's not. Go to Publix.
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February 2022 by Dezzy Ako
Never never never cash your check here. I cashed my mortgage settlement check here she counted it wrong twice and still shorted me $100.There was already a long line of frustrated people behind me because they wasted time arguing with the girl ahead of me over cashing her check. I should have just been selfish and took the time to count it at the counter maybe I wouldn't have been ripped off.
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December 2021 by Bill B.
I've been using Walmart as my go-to store for my auto oil needs....I have a bad oil leak. So I buy 2 five-qt containers about every week or 2. So, I am in there a lot! At one point - prolly last Fall or Winter - I opened 2 containers that had been previously opened and topped off with water. Thinking back, if I had checked them closely, I would have noticed that there was foam on top...you could see it looking at the marker window on the side of the can before I opened them. I took it (just the one) back to Walmart and was met with, "yeah, looks like 'YOU TOOK THE OIL OUT AND ADDED WATER.' I was stupefied. They turned down the refund &.....AND called security over because I was pretty hot. I didn't cuss or yell or anything that called for such a response. I was just not taking NO for an answer. They were accusing me of fraud and attempted petty larceny, I guess. I'm in my 60's and haven't the time or the money to go to jail. I said I was stupefied...well, I determined I had to leave quietly or else. I have never been accused of such a thing EVER anywhere. I just don't present as someone who looks like they would do such a thing. And I have returned a lot of stuff based on my needs or satisfaction level. I have returned open earbuds that I accidentally cut when I was trying to safely get them out to the plastic - sometimes lethal - container. Yes, of course, I got my money back. That's the way Walmart (Creighton Rd) had always treated me in the past. Pretty much no questions asked. So, I don't know what change in management they went through to treat me that way but it sucked I'll assure you. I look way more like an attorney than some fraud trying to get away with free stuff. I'm not an atty; but I grew up with one...my father. I do not recommend this store at all; and I DO think it's just that store. Creighton Rd. store!!!! If I could afford it, I would never go in there again!Bill Burgess55 @ gmail.com
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June 2021 by Mary W.
2 registers with associates working them. The rest is self checkout. There is 20 people waiting to be checked out. Open the registers with associates. We don't work for you Walmart!