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August 2025 by Ginny Graybiel
Gary is great! Always solves my Amazon return issues! Always so pleasant!
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August 2025 by Morgan Milbradt
Gary and his team are top-notch. My husband ships out of here almost every day and everyone is always super helpful and kind. Thank you, Gary!
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June 2025 by Jeff Dearth
Once again, Excellent service today as always. Sherry was very helpful with all my questions about our returns. The staff is very knowledgeable, helpful, and quick! Thank you from Melanie and Jeff
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May 2025 by JK
Alex was very thorough and helpful in a timely manner and knows his job well. Excellent customer service 10/10. I’ll be coming back to ship more things at this location
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April 2025 by Mae Mae
Every visit at this E Cervantes location has been great customer service. The staff is always knowledgeable of all services, so it makes the process that much more of a success.
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April 2025 by Victoria Batiste
I pulled in 10 min before closing, so she decides to lock the door. I guess.
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April 2025 by Kaylea Rebecca
I have been to this location multiple times and the staff members always get me in and out quick and go above & beyond! Sherry helped me today and she was incredibly patient and helpful! I appreciated her! Thank you for your kindness Sherry!
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March 2025 by Michelle Riendeau Miller
Gary helped me with a return today, he was extremely helpful and patient! Thanks, Gary. Hope you see this. :)
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March 2025 by slatteryfam1
I almost always rely on UPS on Cervantes, in Pensacola, store 5202.
Today, I received the most exceptional service from Sherry. I required too much assistance (my opinion), and Sherry was the most patient and helpful person i have ever encountered at any UPS store. I was stressed, and she was an unflappable problem-solver. I am grateful.
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February 2025 by Samantha Hunt
Had a great experience at this store, a woman named Sherry was very helpful. She was very friendly and got her job done efficiently while multitasking. I will be coming here for notarizing or making copies or any mailing needs.
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February 2025 by Cathy Griffin
I am updating my review to a 5 Star. Why? Because the owner himself called me . He owned their mistake, let me know that they have worked internally to get it corrected, and what they could have done better. I went back in and he even let me know when my international package was delivered. I appreciate his integrity and his work as a small business owner.
***** My original review was a 1 star:
Beware!!! If you have something that needs to be shipped that requires you to actually purchase a package and a label, you must go WAY before they close.
They would not help me and I got there before closing time. I don’t understand why you say you’re open till 3 PM if you won’t take the customer that comes in? My life is very busy and I scheduled myself to get there before 3.
The young man told me “he had a life outside of there “
Ok. But then please advertise that you’re not accepting customers . Please make it known that if you need to ship something you must come 30 minutes before they close.
If you’re going to close the register before closing time, then change your closing time.
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February 2025 by Julie Crawford
I dread going here bc of the older man w grey hair ( unfortunately I think he is the store manager). He is rude, tells inappropriate jokes, and just makes me so uncomfortable. How is he still there and a manger?!?!?
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February 2025 by Achsah Hansel
I received great customer service from Sherry, she was very patient with my returns and understanding.
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February 2025 by Marshall Walker
Great service! Ms. Sherry always greets me with a smile and makes sure to help me with everything I need!
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February 2025 by Kenzie Clarke
I came in last Monday to get something notarized. I was helped by Sherry who was very friendly and helpful!
