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April 2024 by BeautifulSoul
The ladies at Torrid in the Cordova Mall treated me with kindness and care. They truly made my shopping experience easy and stress free. Beautiful staff, clean store, and most of the items I selected were available in my size. The company offers great prices, rewards/ incentives, and military discount.
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September 2023 by Leona B
I will never order from Torrid again. There was a shirt that the site said was in stock so I ordered, order got cancelled tried again a few weeks later site states it’s in stock order cancelled again! Tried one more time site states it’s in stock order cancelled at no point was I ever notified of the cancellation neither time! Terrible won’t get my business again promise you that.
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July 2023 by Marlowe Conner
It's my first time in the store the staff was excellent found out the manager had my same marital name was kind of cool. However with that being said your prices are are high for this economy. I did not purchase anything because a big argument ensued that was very uncomfortable never seen an employee treated so badly or spoken to so rudely as I saw yesterday I found out later that it was the district manager I refuse to spend my money in a store that allows this kind of treatment of their employees
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January 2023 by Aly Embry
The staff at this Torrid location treat you like an old friend. I always have a wonderful experience shopping here. It's so cool when you can go to your favorite store and be on a first name basis with the staff.
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December 2022 by Tara McArthur
I can always find a deal. Love the $10 birthday money!
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November 2022 by Kayla Marie
I was very nervous shopping today (I'm an introvert), but the ladies at Torrid made me feel amazing!!! An employee in particular named Twyla (I hope I'm spelling her name correctly) was AMAZING!! She was so kind and so supportive!! I have never been treated so well and so personably by an employee before. She knew exactly what I needed and I walked out with bras and clothes that fit my body type perfectly !!I am wearing clothes I haven't been able to wear in YEARS!!!I will definitely be coming back. The ladies here have made my day!! Thank you all so much!!!
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November 2022 by Ashley Downin
Very outgoing, extroverted staff who won't stop asking if they can help you find something!They do have cute clothes and good deals though.
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October 2022 by Megan Boyanton
Absolutely unacceptable service from who I assume was the manager. Older lady—reddish hair. I have been a very loyal customer of Torrid for 7+ years (many different locations) and have not one time encountered a problem. Yet for some reason, today, at this particular store, this manager decided she was just absolutely unable to price match Torrid online and allow me to use my birthday reward. I know that’s absolutely not true. I have even price matched and used a reward in the same transaction AT THIS SAME LOCATION before. I guess she didn’t realize I could either order online for the same price + use the reward + get free shipping to that exact store or just go to the next closest store and have them do it. Losing business for nothing ??♀️
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September 2022 by lady bug
My daughter loves to shop there. It's not only the great selection of merchandise and deals but more so the professional friendly staff.All of your employees in this store are phenomenal. Thank you for still implementing great customer service.
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September 2022 by Britta Scruggs
Great store, wonderful deals and the ladies in there are the best! Taylor helped me a bunch with the size suggestion on my new Halloween leggings ☺️ I love them and so happy I got them today before they are gone
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September 2022 by Stephanie Lambeth
Good selection and customer service was very nice.
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August 2022 by Panther Guin
I found a 2 piece swimsuit that fits my body shape/size better than other places. Tops & bottoms were sold separately. Employees were very helpful. There was even a fan in the dressing room! I didn't look at other clothing. A little pricey but worth it.
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August 2022 by Britta Bentley
Great store, wonderful deals and the ladies in there are the best! Taylor helped me a bunch with the size suggestion on my new Halloween leggings ☺️ I love them and so happy I got them today before they are gone
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June 2022 by Mikayla S.
If I could give this place zero stars I would!! I went in there with my mother to help her pick out some summer shorts. At the check out the sales associates kept making comments about how " skinny clothes were cheaper " and it would be easier for me to find small clothes while it is hard for her to find clothes in her size. She doesn't know if I have a health issue that doesn't allow me to gain weight. Body shaming is body shaming no matter what size you are.
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March 2022 by Adrienne M.
I had a great experience with Taylor and wanted to give her a shout out. I was visiting from Cali for a family wedding, and had just came from the Windsor store in the same mall because I was looking for a dress to wear to said wedding. All I have to say is...Windsor ain't it. Tell me why the largest size Windsor has is a L, and I'm thoroughly convinced it's either a large for a child, or potentially a junior. I am a grown woman and nothing there fits me. Like girl...no. I was pretty sad because I had high hopes I'd find something semi-formal at Windsor, and now I was at a loss as to when, where, and for how much I'd find something somewhere else. I found Torrid a little further down the mall, which I was also kind of worried about because in the past I'd been too small to fit into their sizes, but given the day's previous events, decided to give them a try. The next stop was sifting through the racks at Ross hoping to find something. I'm glad I stopped in here first :) Taylor was very kind, understood my situation, and was able to find me a couple items that matched what I was looking for, that fit me. She was super encouraging and an awesome hype woman the entire time, checking on me and offering different solutions for dresses I liked but they didn't have my size in stock (I needed the dress like the next day so I couldn't wait, but it was super appreciated lol). None of that "ugh, you're too small to even be in here" crap (I'm looking at you San Bernardino Torrid -__-). Turns out I'm currently a 00 in Torrid sizes. I was able to walk out with a dress I loved, and the best part is that IT HAS POCKETS!! OMFG I can't even tell you how happy that makes me. My weight does tend to fluctuate all over the place, and I may again one day not be able to fit into the sizes, but I can def say that as long as I do, I will keep Torrid in mind. At the very least, they have super cute accessories, and Hello Kitty items at times! I had gotten turned off to Torrid from that previous experience (while in the store looking at a super cute Hello Kitty purse when I was size S), but I'm glad it was a one-off experience and the associates and atmosphere (at least at this location) are welcoming and super awesome. Thanks guys!
