Tom Thumb is a convenience store chain with over 115 stores across Florida, Alabama, Mississippi, and Tennessee. Known for offering a range of products like fuel, snacks, and household essentials, it aims to provide quick and convenient service to local communities. The stores are generally appreciated for their well-maintained pumps and easy-to-access parking lot, along with friendly employees who deliver good customer service. Many customers find it easy to get in and out, making it a reliable stop for everyday needs. However, experiences at Tom Thumb vary. Some customers have faced issues with staff behavior, such as rude or unhelpful employees, especially when dealing with specific situations like requests for sugar packets or waiting for service. One customer recounted a frustrating encounter where an employee refused to help and charged extra for a small cup of sugar, leading to dissatisfaction and a decision not to return. Others have noted problems like long lines at the cash register and difficulties with staff not providing courteous service during busy times. On the positive side, there are commendations for staff members who go above and beyond, such as employees who helped when a customer's car battery died, providing jumper cables and assistance to get back on the road safely. Customers also appreciate the store's cleanliness, especially when fresh coffee is brewed promptly, and the availability of items like snacks, beer, and household essentials. Some locations, like Cumberland Farms, are praised for their quick service and ease of access, although there are safety concerns regarding the entrance being blocked by other vehicles. Overall, Tom Thumb is seen as a convenient option with friendly staff and good product selection, despite occasional issues with customer service and store management.
I pulled up today to get gas and saw that most of the security tags, if not all, on these pumps were tampered with or missing. I ended up leaving to not take a chance.
June 2024
I love Tom Thumb, they always seem to have helpful friendly people , the stores are clean and neat and well stocked.
June 2023
This is one of my go to gas stations. The parking lot is easy to access and the pumps are usually always working and well kept. The employees inside are always very nice. They have a wide variety of snacks, beers, and etc.
