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April 2024 by Phebe L.
They thank my MOM stole the garbage bags and gripe about my earrings and they wouldn't give my mom a new one you should not go here
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October 2023 by Garrett B.
My biggest gripe about this place is the slow receipt check process. Every time I go, there is a long line up to get your receipt checked. It's always disorganized, no established line up, almost like a free for all. They removed workers from the tills for self check out, so why not move some to the receipt checking process to make it more streamlined?
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May 2023 by Lainie M.
Went to the cafe at 6:54 (they close at 7) was told they weren't serving anymore and the lady in front of me was the last one. I left the line after she said that but then she proceeded to sell to someone else who joined the line after I left at 6:58pm that's ridiculous!!! If you're going to tell one person something keep that the same for everyone else. The workers in the cafe also had terrible attitudes!
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April 2023 by Madyson C.
Recently decided to try out the cafe located inside Sam's Club. I ordered on the app and was shocked at how low the prices were. I ordered a pepperoni pizza pretzel along with a brownie sundae. My husband had the hot dog combo which was less than $2. Using the app allows you to skip the line which was super convenient. The brownie sundae was unreal good, loaded with brownies and caramel.
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April 2023 by Cecilia B.
Friday, 4/7/23 Pensacola, FL This past Friday my Father and I went to the Sams club in Pensacola, FL. My Father is post ankle surgery, and has to rely on the use of crutches or a knee scooter in order to be mobile. As we entered the club, my Father was using his crutches to hop inside, we noticed that the last two available electronic scooters were taken by two elderly people. Frustrated for my Father, I ran over to the exit side of the club, and there were about 7 electronic scooters lined up..... all with dead batteries and not plugged up!!! I asked the woman employee who was posted near the exit checking receipts as people left, why all these electronic scooters were not plugged in? As an employee who was posted near the exit, it would proactively be ideal if while she checked receipts she plugged in the scooters, so they would be ready for use! The answer she gave me? "Oh that's the night shifts job, ma'am, that's not my job." What?! I explained to her that my father is on crutches right now, and could really use one of the electronic scooters so he doesn't have to hobble around the whole building, and asked he what use these scooters would be for anyone if their batteries stayed dead?? Again she said "ma'am if you have an issue, take it up with the night shift. That is not my job." Furious, at this woman and her lack of empathy or care, I went back to the entrance, where my father was holding on to the wall and balancing his crutches under his arms. I pull the entrance employee to the side and relayed what I was just told by the exit employee. The elderly man was very nice and respectful and explained that this has been an on going issue at this location. No one takes the time to plug in the scooters, any shift. He apologized profusely. Which was nice but again, didn't help us. Long story short, I ended up having to leave my dad with not crutches, go back to the car, retrieve his knee scooter, and my father had to wheel himself all over the entire building. Do better Sams Club employees.....
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April 2023 by Mingyu L.
You know what's the worst customer service? When there is none!!! I called three times at various times and even different locations but no one picks up. It's ironic how you call the automated voice says we love to have you as Sam's club family. No thanks!! I even called other departments and not customer service just to see if I can get a human being on the phone. Guess what???? No luck there either. I'm a Costco member trying to decide if I should join Sam's cuz the closest Costco is in mobile. This made my decision easy. I rather drive there and pay more taxes then deal with Sam's.
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March 2023 by Paul M.
I have always enjoyed my experience at this location. Their welcome team brightens my day. All of the products I am looking for are at this location and I do look forward to shopping here.
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March 2023 by Neal D.
Store was very organized and employees were nice and very helpful when we had problems with self checkout. Would definitely recommend.
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November 2022 by Darien M.
This is customer service department review--I recently went to return a pair of shorts and an ink cartridge that was the wrong size for my printer. The HP ink cartridge was NOT USED the packaging was just open and they couldn't accept it. I asked why and the customer representative said it's just policy and I would have to contact the HP company. I stated I understood and proceeded to hand her the shorts I wanted to return. She asked if I had the receipt I stated no I bought them a few weeks ago. She stated she could only give me in store credit which was $4 for the shorts even though I paid around $15 for them. I told her I would just keep the shorts because I paid more than $4 for them. She asked if I was going to be shopping in store and I stated yes I had to grab a few items. She told me she would hold my shorts and ink cartridge until I was leaving the store, she would have to walk me out because it's policy. I stated that I understood and I proceeded to go shopping and check out with my items. When I came back I saw the line for customer service which was 10+ people and I saw the representative I was speaking to earlier. She was with another customer so the other customer service representative who was a gentleman asked if I needed help. I pointed to my items on the counter (shorts and ink cartridge) and stated they were mine. He proceeded to hand them to me and started to walk back around the desk. I asked him if he was going to walk me to the exit because this is what the other representative told me was policy. He stated "Um yes let me walk you" proceeded to take 2 steps and then pointed and told me to go to the entrance and grab the representative greeting people at the door (Josie I think? I honestly can't remember) and have her walk me out. He went back behind the customer service desk and I proceeded to the entrance to try to grab the greeter/employee. As I was pushing my cart to the entrance another employee stopped me from behind and told me I couldn't just walk out the entrance I had to go through the exit. I explained the situation to him, showed him my receipt for my items, and stated I was just trying to grab the greeter/employee like I was instructed to have her walk me out. He called for the employee by the name (Josie) to see if she would respond. She came over and confirmed her name was (Josie) and I then explained the situation to her. I explained to them both this was a hassle and I felt like I was running around in circles. She told me to just walk through the entrance and it was not a big deal because I had my receipt. The other employee who had stopped me from behind stated that they normally don't let people walk through the front but he would just this one time. (Josie) told me to have a good day and said "If you wanted to steal something you would have" and I understood why I was being treated so unprofessionally. She was very sweet and said it jokingly but I came home and started to break down crying over the whole event. The employees all thought I was trying to steal from the store... I've never stolen anything in my life. And to look back and see why I was being passed off, all this miscommunication, and being stopped by multiple employees all made sense. I've been a loyal customer at this store and I think if customer service would have walked me out the first time or agreed if it's a policy or not to walk someone out with returned items this would have all been avoided. My goal of this review is that no customer is treated like this again.
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November 2022 by Belinda K.
I've had to return a couple of things and I've never found this location to be anything but hard to deal with. Recently, I was appalled at the way the tire shop treats their older customers. Really sad! I'm guessing some of the customer service Sam's experiences are helping BJ's business grow.
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August 2022 by Shawn O Green
Everything such a great store to grocery shop!
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August 2022 by Amy Rogers
I’ve been trying to place a bakery order over the phone for days and no one will answer. I spoke with customer service and was told something was wrong with the bakery phone and they would call me back, gave my name and number. Still haven’t heard back from them. Also, customer service girl hung up on me several times. I wish I lived down the street and I’d be happy to walk in to place my order, unfortunately I don’t and I haven’t had time to drive to the store. Very disappointed!
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July 2022 by Donny Nugent
bulk items , food court, frozen foods
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March 2022 by Tayana R.
Management should look to have better coverage of staff to support during peak hours including lunch hour. These long waits make no sense!
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March 2022 by Rodney B.
This review mainly applies to "OPTICAL"..but Sams in general is ultimately responsible and also failed to respond to my multiple inquiries to customer help (chat, phone, asking for regional or district level management contacts in the store). Zero response. Horrible experience with optical that I am sure they will blame on Covid. I hope to see the day soon when businesses stop blaming bad management, disorganization, and a failure of internal communication even in its simplest form ON COVID! Covid did not take away intelligence! I work long hours. It is very difficult to get my schedule to line up with an opening at an appointment like this. I finally managed to do so and made very specifically a contact lens exam. I could not have been more clear when I made the appointment that it was for contacts. Of course there was a work change and I had to ask to switch my appointment (with several days notice). They found another opening and I made the change. Again I mentioned a contacts lens exam and even asked about a specific brand of contacts being available after my exam. I also had to do an online intake form that asked what I was being seen for. Exam day comes around and I arrive 15 minutes early only to find out the staff had locked themselves out of the exam room. The tech was very apologetic about the situation. She asked if I could come back later but I elected to stay to see if they could find keys. They found the keys and the tech proceeded with the exam with IOP and slit camera imaging. She then takes me back and seats me into the exam chair and gets ready to continue the exam. I mention contacts and she stops and says she can only do glasses because they don't have a doctor. Evidently they had not had one in a while. She was nice enough and offered to continue with a glasses exam...but I don't need a glasses exam. I want to go back to contacts after taking a year and half break. They had every opportunity to inform me they couldn't do the exam before I wasted time taking off work for it. It is only the lack of common sense, good management, communication skills, and general organization that kept them from doing so.
