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October 2024 by JustJoe
Posting for a friend
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September 2024 by Maleesa Redish
The 3 star rating is for the overall experience that I had at Sams Club tires. The tires I ordered and prepared to have put on my vehicle we're not there when I arrived and needed to be ordered. I had arranged transportation and to drop my car for the day and was unable to get to anything done. We finally decided to order a different set and have it done on another day. I paid an extra $150 to have all four of my tire pressure sensors replaced as well because my light had been on for some time. The staff was unaware that my vehicle required a factory sensor reset so, after paying all of that money to have the sensors replaced they still did not work and my light was still on. They had already gotten rid of my old sensors so I was stuck with $150 of new sensors that did not read. Clint suggested that I drive them and see if the manual reset works and come back if it doesn't. I drove it for 2 days and came back to let them know that it wasn't working. Clint was not there, but Spencer C helped me. He was fantastic! If I could give him a rating it would be 10 out of five stars. He was kind and compassionate and understood my frustration. He did everything he could do to make it right and was polite and caring during the process. Sam's would do well to hire more employees like Spencer C. He os a gem!
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August 2024 by Spencer Crumpton
I love tires.
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July 2024 by R Yukari
Best service I've ever had.
I got a flat tire at Sam's club gas station and headed there immediately. The service people were so nice and helpful. I thought I had to change the tire, but he told me that it's a good tire, so they can try to fix it first. And they did. I was about to cry because i had my kids BD party and cake from Sam's club. They saved my day. i really appreciate what they have done! Thank you so much
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April 2024 by Pearlas Sanborn
Thomas at the Sam’s Club Tire and Battery Center in Pensacola is the best! He helped me not once but twice on two separate occasions. Once when my starter no longer worked and once when my low tire warning light came on. Thank you so much, Thomas! You are awesome! ⭐️⭐️⭐️⭐️⭐️Shout out also to Spencer for helping me with my starter issue as well!! ⭐️⭐️⭐️⭐️⭐️Sam’s club… Give these gentlemen a raise! They so deserve it. It was after 7:00 when they helped me and they still had a smile on their faces! ???????????????⭐️⭐️⭐️⭐️⭐️??????????
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April 2024 by sml3495
Sam's Tire and Battery Center exceeded my expectations in every way possible. Despite not having an appointment, I dropped off my vehicle at 12 PM, and they managed to fit me in for a tire balance and rotation by 2 PM. What's even more impressive is that they completed the entire service in less than an hour. I was out of there by 12:50pm!Their efficiency and commitment to customer satisfaction are truly commendable. The staff was courteous and accommodating throughout the process, making sure that I was back on the road in no time. This level of service, especially without a prior appointment, speaks volumes about their professionalism and dedication to their customers.I can confidently say that Sam's Tire and Battery Center is my go-to place for all automotive needs. Their prompt service, quality workmanship, and friendly staff make them deserving of a 5-star rating. I highly recommend them to anyone looking for reliable and efficient tire and battery services.
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March 2024 by A vD
Just had the worst experience there this morning with a guy named Jonathan at the tire automotive place. Hopefully his customer service gets better or his day rather.
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January 2024 by Benji Hannibal
I got my tires that are really worth the money and service and their kindness of explaining the right size and type of tires made me feel alot better while shopping there...I appreciate their work.
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October 2023 by Garrett B.
My biggest gripe about this place is the slow receipt check process. Every time I go, there is a long line up to get your receipt checked. It's always disorganized, no established line up, almost like a free for all. They removed workers from the tills for self check out, so why not move some to the receipt checking process to make it more streamlined?
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August 2023 by Stuart Vestal
Great at selling tires, good luck getting a nail in the tire fixed. Maybe get to you if you come in and wait... Otherwise it'll be 3-4days for and appt
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June 2023 by Jackelyn Ortega
Latrell has the best customer service anyone can ask for. I felt welcomed and he was very professional. Thank you Latrell, for staying consistent.
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May 2023 by Lainie M.
Went to the cafe at 6:54 (they close at 7) was told they weren't serving anymore and the lady in front of me was the last one. I left the line after she said that but then she proceeded to sell to someone else who joined the line after I left at 6:58pm that's ridiculous!!! If you're going to tell one person something keep that the same for everyone else. The workers in the cafe also had terrible attitudes!
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April 2023 by Madyson C.
Recently decided to try out the cafe located inside Sam's Club. I ordered on the app and was shocked at how low the prices were. I ordered a pepperoni pizza pretzel along with a brownie sundae. My husband had the hot dog combo which was less than $2. Using the app allows you to skip the line which was super convenient. The brownie sundae was unreal good, loaded with brownies and caramel.
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April 2023 by Cecilia B.
Friday, 4/7/23Pensacola, FLThis past Friday my Father and I went to the Sams club in Pensacola, FL. My Father is post ankle surgery, and has to rely on the use of crutches or a knee scooter in order to be mobile. As we entered the club, my Father was using his crutches to hop inside, we noticed that the last two available electronic scooters were taken by two elderly people. Frustrated for my Father, I ran over to the exit side of the club, and there were about 7 electronic scooters lined up..... all with dead batteries and not plugged up!!! I asked the woman employee who was posted near the exit checking receipts as people left, why all these electronic scooters were not plugged in? As an employee who was posted near the exit, it would proactively be ideal if while she checked receipts she plugged in the scooters, so they would be ready for use! The answer she gave me?"Oh that's the night shifts job, ma'am, that's not my job." What?! I explained to her that my father is on crutches right now, and could really use one of the electronic scooters so he doesn't have to hobble around the whole building, and asked he what use these scooters would be for anyone if their batteries stayed dead?? Again she said "ma'am if you have an issue, take it up with the night shift. That is not my job."Furious, at this woman and her lack of empathy or care, I went back to the entrance, where my father was holding on to the wall and balancing his crutches under his arms. I pull the entrance employee to the side and relayed what I was just told by the exit employee. The elderly man was very nice and respectful and explained that this has been an on going issue at this location. No one takes the time to plug in the scooters, any shift. He apologized profusely. Which was nice but again, didn't help us.Long story short, I ended up having to leave my dad with not crutches, go back to the car, retrieve his knee scooter, and my father had to wheel himself all over the entire building. Do better Sams Club employees.....
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April 2023 by Mingyu L.
You know what's the worst customer service? When there is none!!! I called three times at various times and even different locations but no one picks up. It's ironic how you call the automated voice says we love to have you as Sam's club family. No thanks!! I even called other departments and not customer service just to see if I can get a human being on the phone. Guess what???? No luck there either. I'm a Costco member trying to decide if I should join Sam's cuz the closest Costco is in mobile. This made my decision easy. I rather drive there and pay more taxes then deal with Sam's.
