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October 2023 by Garrett B.
My biggest gripe about this place is the slow receipt check process. Every time I go, there is a long line up to get your receipt checked. It's always disorganized, no established line up, almost like a free for all. They removed workers from the tills for self check out, so why not move some to the receipt checking process to make it more streamlined?
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May 2023 by Lainie M.
Went to the cafe at 6:54 (they close at 7) was told they weren't serving anymore and the lady in front of me was the last one. I left the line after she said that but then she proceeded to sell to someone else who joined the line after I left at 6:58pm that's ridiculous!!! If you're going to tell one person something keep that the same for everyone else. The workers in the cafe also had terrible attitudes!
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April 2023 by Madyson C.
Recently decided to try out the cafe located inside Sam's Club. I ordered on the app and was shocked at how low the prices were. I ordered a pepperoni pizza pretzel along with a brownie sundae. My husband had the hot dog combo which was less than $2. Using the app allows you to skip the line which was super convenient. The brownie sundae was unreal good, loaded with brownies and caramel.
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April 2023 by Cecilia B.
Friday, 4/7/23Pensacola, FLThis past Friday my Father and I went to the Sams club in Pensacola, FL. My Father is post ankle surgery, and has to rely on the use of crutches or a knee scooter in order to be mobile. As we entered the club, my Father was using his crutches to hop inside, we noticed that the last two available electronic scooters were taken by two elderly people. Frustrated for my Father, I ran over to the exit side of the club, and there were about 7 electronic scooters lined up..... all with dead batteries and not plugged up!!! I asked the woman employee who was posted near the exit checking receipts as people left, why all these electronic scooters were not plugged in? As an employee who was posted near the exit, it would proactively be ideal if while she checked receipts she plugged in the scooters, so they would be ready for use! The answer she gave me?"Oh that's the night shifts job, ma'am, that's not my job." What?! I explained to her that my father is on crutches right now, and could really use one of the electronic scooters so he doesn't have to hobble around the whole building, and asked he what use these scooters would be for anyone if their batteries stayed dead?? Again she said "ma'am if you have an issue, take it up with the night shift. That is not my job."Furious, at this woman and her lack of empathy or care, I went back to the entrance, where my father was holding on to the wall and balancing his crutches under his arms. I pull the entrance employee to the side and relayed what I was just told by the exit employee. The elderly man was very nice and respectful and explained that this has been an on going issue at this location. No one takes the time to plug in the scooters, any shift. He apologized profusely. Which was nice but again, didn't help us.Long story short, I ended up having to leave my dad with not crutches, go back to the car, retrieve his knee scooter, and my father had to wheel himself all over the entire building. Do better Sams Club employees.....
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April 2023 by Mingyu L.
You know what's the worst customer service? When there is none!!! I called three times at various times and even different locations but no one picks up. It's ironic how you call the automated voice says we love to have you as Sam's club family. No thanks!! I even called other departments and not customer service just to see if I can get a human being on the phone. Guess what???? No luck there either. I'm a Costco member trying to decide if I should join Sam's cuz the closest Costco is in mobile. This made my decision easy. I rather drive there and pay more taxes then deal with Sam's.
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April 2023 by Mary Salib
The pharmacists and the staffProfessionalHelpfulFriendlyAppreciate all of them.
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March 2023 by Paul M.
I have always enjoyed my experience at this location. Their welcome team brightens my day. All of the products I am looking for are at this location and I do look forward to shopping here.
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March 2023 by Neal D.
Store was very organized and employees were nice and very helpful when we had problems with self checkout. Would definitely recommend.
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November 2022 by Darien M.
This is customer service department review--I recently went to return a pair of shorts and an ink cartridge that was the wrong size for my printer. The HP ink cartridge was NOT USED the packaging was just open and they couldn't accept it. I asked why and the customer representative said it's just policy and I would have to contact the HP company. I stated I understood and proceeded to hand her the shorts I wanted to return. She asked if I had the receipt I stated no I bought them a few weeks ago. She stated she could only give me in store credit which was $4 for the shorts even though I paid around $15 for them. I told her I would just keep the shorts because I paid more than $4 for them. She asked if I was going to be shopping in store and I stated yes I had to grab a few items. She told me she would hold my shorts and ink cartridge until I was leaving the store, she would have to walk me out because it's policy. I stated that I understood and I proceeded to go shopping and check out with my items. When I came back I saw the line for customer service which was 10+ people and I saw the representative I was speaking to earlier. She was with another customer so the other customer service representative who was a gentleman asked if I needed help. I pointed to my items on the counter (shorts and ink cartridge) and stated they were mine. He proceeded to hand them to me and started to walk back around the desk. I asked him if he was going to walk me to the exit because this is what the other representative told me was policy. He stated "Um yes let me walk you" proceeded to take 2 steps and then pointed and told me to go to the entrance and grab the representative greeting people at the door (Josie I think? I honestly can't remember) and have her walk me out. He went back behind the customer service desk and I proceeded to the entrance to try to grab the greeter/employee. As I was pushing my cart to the entrance another employee stopped me from behind and told me I couldn't just walk out the entrance I had to go through the exit. I explained the situation to him, showed him my receipt for my items, and stated I was just trying to grab the greeter/employee like I was instructed to have her walk me out. He called for the employee by the name (Josie) to see if she would respond. She came over and confirmed her name was (Josie) and I then explained the situation to her. I explained to them both this was a hassle and I felt like I was running around in circles. She told me to just walk through the entrance and it was not a big deal because I had my receipt. The other employee who had stopped me from behind stated that they normally don't let people walk through the front but he would just this one time. (Josie) told me to have a good day and said "If you wanted to steal something you would have" and I understood why I was being treated so unprofessionally. She was very sweet and said it jokingly but I came home and started to break down crying over the whole event. The employees all thought I was trying to steal from the store... I've never stolen anything in my life. And to look back and see why I was being passed off, all this miscommunication, and being stopped by multiple employees all made sense. I've been a loyal customer at this store and I think if customer service would have walked me out the first time or agreed if it's a policy or not to walk someone out with returned items this would have all been avoided. My goal of this review is that no customer is treated like this again.
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November 2022 by Belinda K.
I've had to return a couple of things and I've never found this location to be anything but hard to deal with. Recently, I was appalled at the way the tire shop treats their older customers. Really sad! I'm guessing some of the customer service Sam's experiences are helping BJ's business grow.
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October 2022 by Joslin Gooden
The service from the customer service department is not helpful. The bakery deptmemt will not answer any calls and there are no extra steps being made to correct the problem. To have the dept. as an option to call and no response from them is misleading.
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August 2022 by Shawn O Green
Everything such a great store to grocery shop!
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August 2022 by Amy Rogers
I’ve been trying to place a bakery order over the phone for days and no one will answer. I spoke with customer service and was told something was wrong with the bakery phone and they would call me back, gave my name and number. Still haven’t heard back from them. Also, customer service girl hung up on me several times. I wish I lived down the street and I’d be happy to walk in to place my order, unfortunately I don’t and I haven’t had time to drive to the store. Very disappointed!
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April 2022 by Rebecca Blackwell
Bathrooms are nasty! The floors, stalls, sinks…all filthy. 3/30/22
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March 2022 by Tayana R.
Management should look to have better coverage of staff to support during peak hours including lunch hour. These long waits make no sense!
