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March 2024 by Donna Stout
I would like to commend Jade at the Plantation Road Public Storage in Pensacola. I recently rented a second unit there and was quite nervous completing everything online since I live out of the area. When I arrived in Pensacola, Jade called me to make sure I didn't have any problems and to ask if I had additional questions. She addressed all the concerns I had and I feel very relieved now that all my questions have been answered. I was fortunate enough to meet her while she was taking care of some other customers at the site. Now that we have met, I feel even more confident that I can return home and know that all my belongings will be secure.
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March 2024 by Jay Demby
ended up not needing storage but the employee who called me was nice and helped with all my questions. i’ll come back when I do need a space
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February 2024 by Briana Bellamy
Their customer service is Terrible! The agent Shannon called me requesting anExplanation for why I wanted MY STUFF out of the unit. I don't need to give you an explanation just cancel the appointment . They also increased my unit rent!!!
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December 2023 by Billy Gandy
This place is a complete "bait and switch". We received our first rate increase of 25% just 3 months after moving in. My wife called to ask why, but no one answered so she left a message. We never received a call back, but got an email stating our rate decrease had been approved. Three months later, halfway through the month, we got the same notice. My wife called again, and the lady that answered was very rude and not helpful. She just stated it was market rates, which is ironic, because when you check the website right now, the same unit is advertised for $30 less per month than our current rate.To add to this, there is no one on site and no bathrooms for you to use.The Bluetooth keypad on the building door has been malfunctioning for 5 months and they just keep telling everyone it is a "IT Issue".They basically force you into buying there insurance policy that is massively overpriced and if you read the fine print, it doesn't cover anything.Do yourself a favor and look elsewhere. There are several other facilities that cheaper and guarantee your rate for a year or more and actually have on site people to help if something is wrong.
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November 2023 by MMcClure McClure
I've always used Public Storage throughout the years. No matter which location the level of cleanliness and customer service is always excellent and courteous.
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October 2023 by Lisa G
Jade helped me at this location and the Creighton location. She was wonderful! Very helpful and friendly! Nice facility.
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August 2023 by Steve Z
Had some issues for a few days and actually received a call from local manager, Shannon, to explain the changes. Meant a lot considering the website didn't help explain what was going on with the phones and property managers on site.Started with a 1 star review and have now updated to a 4 star. Property is clean and in a good location, been a customer for 3 years.
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July 2023 by Jonathan Card
Very easy to grab you a storage unit, the lady at the front is beat jive and easy to deal with!!!
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July 2023 by Vickie Garbrough
Jade was very helpful with my storage needs
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July 2023 by Amy T.
At first this place ok, at best. The people in the office were sweet when I was renting the unit but I soon found out they were not competent. As it turned out they couldn't answer the direct and very clear question of "just so I understand, I will not have to make another payment until December?" Answer "yes, that is correct ". So that was not true. 3 days later they were calling me telling me that I owed more money. Around 3 or 4 months in they raised my rate by $20. I downsized to a small unit since I had removed a great deal of what I needed storage for anyway. In a few months they raised the rate again. In the time I rented with them I was hardly ever able to find or contact anyone who worked there. When I first started renting there was a restroom available for customers which was never cleaned and always out of toilet paper. They closed access for customers several months in to renting. Unfortunate because with so many moving and traveling to the storage facility it was not a good customer service move. Their app to open the gate and the door was flaky and usually didn't work. And as if entering your code to open the gate wasn't secure enough you also had to use it to open the door of the building EVERY SINGLE TIME you made a trip from you vehicle. Then there were the 4 or 5 times that during business hours, the doors wouldn't open at all and so there was no access to your belongings. They must have spent a fortune to remodel the entrance to the building and close off the office where the only possibility of human contact was all the while continuing terrible customer service and a crap facility. After a glitch in the system that was trying to charge me literally YEARS in advance, they said the were going to discount my rent. They sent an email with a breakdown of the measly little $10 off which they NEVER actually applied to my account. After having a lengthy TEXT discussion with their corporate office (the only way available to talk with them) I was told that what I was paying was the discount rate (although nothing changed) and I had finally had enough and removed my things and closed my account. If you need storage I highly suggest you look elsewhere.
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July 2023 by Miriam Stallfort
Summer and Rodney took excellent care of me.
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June 2023 by Laura A.
Casey was very helpful with my recent move out at Public Storage on Plantantion. I was unable to access my unit when I first arrived so Management dispatched him to the unit. He arrived quickly and was able to assist us with accessing the unit. Moving out was a several hours long process for us and Casey made sure we had what we needed along the way - including umbrellas and a mop for our trailer when it rained and access to the dumpster. Unfortunately the water was off at the facility during our move out so the restroom was inoperable but Casey was very apologetic. A big thanks to Casey for his flexibility and kindness during our move out process!
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February 2023 by Joshua Horton
Im always hesitant when deciding on which storage is right for me. But, Dayna was knowledgeable, courteous and very helpful. She made finding the right room easy and convenient. I will definitely recommend to all my friends and family and look forward to future business. Thank you!
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February 2023 by Kayla Schmidt
Will definitely recommend this place. Very clean!!! I was assisted by Dayna who was wonderful and a great help!
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January 2023 by Jme Nwmn
Dayna was absolutely fantastic!I highly recommend renting from her at Public Storage.
