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September 2023 by Brandy
Scam. Dude has seen my vehicle twice and gave two different quotes. He isnt fancy enough to keep records and remember. Try someone honest.RESPONSE: my father replaced the evaporator and it STILL never worked. That 1st quote was the first scam. The part you said was the problem, WASNT!! Your claim that things are locked up on something that is never on or used is insane. The first time I personally came up there but since you like to rip women off I had my dad bring it in!!
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August 2023 by Brenda P.
Had my vehicle serviced here for a a/c that just wasn't quite blowing cold air- they do not take appointments- so first come first serve - they are very upfront about this- got there 5 minutes after they opened and I was NOT first ~I was given a timeline and chose to leave theVehicle and UBER home-About an hour after being home I was given the diagnosis, explanation, and cost- agreed to service - about 4 hours later they called to let me know vehicle was ready- professional and courteous- they were servicing a lot of vehicles that day - company cars as well as personal- it is my understanding they just fix air conditioners- so who better to rapidly diagnosis and fix your vehicle- no waiting on parts - they seemed well stocked - so in my experience Prell's rates 5 stars.
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August 2023 by Lauren B.
seeing as it's a local business and it's only about 10 mins away from my house I thought this would be a great place to get my ac fixed in my vehicle. they told us it would be $100 to have it looked at but that would be included in the full service price when finished. So we dropped it off and about an hour or so later they gave us a call back and made it seem all complicated to fix and was gonna charge of $450 plus the $100 to have it looked at so in total $550. (now this is also us including the parts to fix it that we had already bought from the store for about $10) we decided to message a mechanic that is a buddy of ours and he charged us $100 to fix it. $75 for Freon and $25 for labor. this issue with the ac was a 10 min actual fix. just the o-rings and the valves. I will never be taking my vehicle back to this place they are a rip off.
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May 2023 by Rick Oltmans
Total ripoff!!! They charged me over $300 to replace one vacuum hose with $40 worth of "miscellaneous" charges. When asked why they said it was for shop towels. Beware and save yourself money by avoiding this place. I should have known better because another customer was also complaining while I was there..
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February 2023 by Frank Hoskins
These guys are on top of their game! Took my 911 to them thinking the worst. They made the repair in one day and charged a very fair price. A/C is cold and I am so happy. I was told they are the best and now I have no doubt. Highly recommend this shop. There is a reason they have been around so long. They are the best in the area no doubt.
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January 2023 by David Beaty
Jamie, Theresa, Jody were a great help when my daughter's AC went out. They were timely and affordable.
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October 2022 by James Sils
Replaced the air conditioner and condenser in our vehicle. Did an excellent job, nice and cool.
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October 2022 by Lj Smith
Good work....but too expensive. Bring your own freon.
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September 2022 by Danielle Clayberger
I would not recommend the people for anything. I'll tell you why I took my 2009 Dodge ram with a brand new create miter in there to have the AC fixed they quoted me 2000 dollars to fix the system. When I picked up my truck they had overfilled my oil unhooked my headlights and unhooked my back up camera from the back of the radio. 2 days after I get it back the air stops working again. So I took it back instead of them honoring what they fixed I got quoted another 1600 to fix it. I don't think so that don't even make no since. Also the guy that is the owner is a very rude dude. I would not recommend Prell air for no service at all
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July 2022 by Nik A.
I had an issue with my A/C. Another shop wanted like $2,500. I brought it here, was done in couple hours for $250. Replaced motor and a gear. Nice lady at the desk. Staff overall was very helpful.
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July 2022 by Tom Williams
Prell auto air is the best. It took a few times to get it right but had leaks and they found the problem. Didn't realize that refrigerant was that expensive nowadays. Oh well I'm not sweating to death anymore. Thanks jamie.
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July 2022 by Julia Rutherford
Great customer service, and these guys know auto AC.
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July 2022 by James Cheney
Friendly staff. They will check your car's air conditioner for $50 and that money will go towards your payment if more needs to be done. Definitely worth checking out if you're having problems with the a/c in your car.
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June 2022 by adam brackins
Great people. Needed a/c hoses fabricated. They did it in record time. Amazing service.
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November 2021 by Danielle “Nikki” Clayberger
I would not recommend the people for anything. I'll tell you why I took my 2009 Dodge ram with a brand new create miter in there to have the AC fixed they quoted me 2000 dollars to fix the system. When I picked up my truck they had overfilled my oil unhooked my headlights and unhooked my back up camera from the back of the radio. 2 days after I get it back the air stops working again. So I took it back instead of them honoring what they fixed I got quoted another 1600 to fix it. I don't think so that don't even make no since. Also the guy that is the owner is a very rude dude. I would not recommend Prell air for no service at all
