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July 2023 by Brian Chapman
Right in with a leased truck, dropped the trailer, and almost straight into service.Friendly, helpful, good folks.
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April 2023 by Kelly DePierre
What started out as a messed up move was made simple and pleasant by Christopher at the Pensacola Truck Rental. Thank you
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March 2023 by Trip Ward
Sarah at Pensacola branch was great. Had to make a couple of changes last minute and totally pulled it off. The truck was great, drove it 1,000 miles. the only thing i would mention is i wished the passenger seat had the same ride as the driver. It was great for me, not so much for the bride. but great expirence.
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January 2023 by Norman Shawe
This specific Penske is on point. Penske overall has been a way better source for rentals for us than uhaul. Way better overall price and customer service. Thus location is a pretty large one so you're likely going to find what you need at the time you need it.I need to specifically shout out Dakota. He's the gentleman who helped me both times I had to come in. He resolved several issues and offered helpful advice. He was courteous, efficient, and made the whole process less stressful so give that man a raise.
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November 2022 by It's just meheehee
The gentleman I Ubered to this location this evening (Juan) is a total sweetheart and he does long hauls in the big rigs they've got out here. I didn't even know they provided that type of shipping and thought it was cool enough to share. Good info to have if you've got any large shipments you need to have hauled.Thank you Juan for the wonderful conversation and your delightful manners! Stay safe out there!
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November 2022 by Michael Silver
Kyle and the team here at penske always take care of our needs and get us in and out the door quick. I appreciate all they do to help us be successful
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October 2022 by Honney Colleen
The gentleman I Ubered to this location this evening (Juan) is a total sweetheart and he does long hauls in the big rigs they've got out here. I didn't even know they provided that type of shipping and thought it was cool enough to share. Good info to have if you've got any large shipments you need to have hauled.Thank you Juan for the wonderful conversation and your delightful manners! Stay safe out there!
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August 2022 by mark giovanini
Avoid this company at all costs. Service and management are horrible. We brought the truck back on a Saturday. We didnt notice a scratch on the side. We were notified Monday. The truck was moved on their yard by their employees. I asked for video footage to see what happened after we dropped off. They first said they had cameras everywhere. Then the manager said they didnt. She then said if you dont pay your bill we will send you to collections. This is before they presented the bill. They then milked the repair cost at their facility and charged me for downtime to repair. The repair in anyone elses hands would be apx 400.00. They inflated it to 2500.00 at their repair shop. See other reviews with similar situations. I never leave revoews but these people are horrible. Plus I am not sure who even caused the scratch.
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July 2022 by Joshua Pedicord
The Penske pensacola branch was awesome and made my rental/moving experience smooth, punctual, and all around simple. The front desk staff was awesome and helped me get set up and on my way, I forgot your names but great job! The truck was clean and ran perfectly and had 0 issues. I will 100% recommend Penske to anyone who is moving in the future!
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July 2022 by James Lainio
Delivered unit, rental department was very helpful.
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June 2022 by Stone Thompson
Reserved a van a month in advance, scheduled time off work and a flight from California to Florida to move the last bit of my belongings cross country. Only needed a van as it all would have fit in a crossover SUV, but it's the smallest thing they have. Take an Uber to Penske from the airport only to be told I'm being "upgraded" to a 22 foot box truck! Who are you to tell me what an upgrade is? I'm not driving a 22 foot box truck, coast to coast, ON MEMORIAL DAY WEEKEND to move 3 guitars and a bicycle! Was told that my reservation couldn't be fulfilled and if I wanted a 12 foot box truck I could drive 4 hours, IN THE WRONG DIRECTION, at my own cost and get the truck for them. They ended up costing me thousands in last minute hotels, cancellations, rental cars and flights. Thanks for ruining my plans, bank account, and week Penske
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May 2022 by Marcus Finch
A million % better than U-Haul.. I'll only use Penske...
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March 2022 by Carl Wentz
Poor experience all around. Two guys up front playing on their phones. A guy came from the back, talked about parts. All three said "someone will be with you soon," and that was it. Went on down to Ryder after calling them. They took care of me.
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February 2022 by Stuart C
Parts clerk is lazy. I stood there for at least five minutes while he was leaned back in his chair, texting someone and watching television. Looked at me but refused to even speak to me. I was told that since he was not the one that ordered the part it is not his problem. Zero customer service and he always acts like this. I have seen him ignore other customers when I drop off here too.
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June 2021 by D. Coleman Jr.
Almost a bad experience due to miscommunication between corporate and local office but Brandon, manager in training, fixed it. He saw how stressed I was and assured me he would take care of it. Staff here was very polite, accommodating and willing to help with all your moving needs, call Brandon, he can help! There fleet is much newer than other big name rental trucks with a much better long distance price. Truck not only had a usb plug for your phone but also a normal plug for other devices. Unlimited miles and great on gas! They even had specials since people were going back to work after Covid and Florida specials. If you have to move it yourself, call Penske.
