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March 2024 by Vy Ha
the worst bank I’ve ever had the insufferable services at. Had a worker who did not want to do her job pretend to ask me identity questions and then cut the call because she claimed I didn’t answer them accurately when she never even asked anything in the first place 2 minutes into the call. Another incident is then sending me a reissuing of the same card when I clearly stated I needed an entirely new card because of fraudulent activity. Now I have to wait close to a month total because of some dumb rep’s Mistakes just to have a new debit card. Take your money and go to another bank with better organization and services because penair will never be it
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September 2023 by lillian boston
The ATM (the middle one to be specific) ate my money when I went to go deposit
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January 2023 by Jesa Stephenson
I love this location. The people are friendly, helpful and get transactions process rapidly. Although being critical… customers congregate close to the door awaiting a teller, causing a bottle neck at the entrance.
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January 2023 by Belinda Clouse
I have never had a problem with this credit union. The employees are nice and helpful.
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August 2022 by E W
Banking with Pen Air has been professional and very helpful when I need to take care any business of mine with them. Stacy and Haley has been truly helpful when I need any assistance. The upgrades to the company is amazing.
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August 2022 by Catherine Lindsay (Shelly)
I've never been to bank that the drive-thru has like 3 or 4ATMs that you could literally drive thru! And in this ATM you could choose to withdraw in increments of $5 instead of $20. I was able to get out $50 not just $40 or $60
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July 2022 by Percy Brown
Been sitting in the office an hour trying to open a bank account yesterday the lady said it was to late now today its another issue very unprofessional
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July 2022 by Daniel Monie
You need to open the downtown branch back up. Also if you could get your employees a check scanner that works, that would be helpful also.
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April 2022 by Bongi Lovee
Waking up to your trade making progress is one of the best feelings of working from home. My trade progresses so well because I have an expert crypto trader as a personal coach, ! She takes her time to keep watch over my trades and it produces excellent results. Withdrawal is not a thing to worry about because her platform makes it easy to get withdrawals fast. Her trading platform is one of the best I’ve seen so far.
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April 2022 by E Walton
Banking with Pen Air has been professional and very helpful when I need to take care any business of mine with them. Stacy and Haley has been truly helpful when I need any assistance. The upgrades to the company is amazing.
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January 2022 by Charlie Boy
Great experience every time. Thank you!
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December 2021 by Leslie Vazquez (Ladybug)
New drive thru experience virtual tellers to assist for all your transactions.
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June 2021 by C. Ferguson
We usually do business at another branch, but we came in to cash in a CD to buy a car. We were treated very rudely and spoken to condescendingly. She actually told my husband she didn’t like his “body language”. I’ll never do business there again.
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May 2021 by Breona Hicks
I went to the atm and the atm acted as if they was going give me my money but said I needed to call the bank but said I withdrawed money on the app . But everybody who pulled up. Behind me couldn’t withdraw money . Idk if it ran out but I have to wait until tomorrow to speak with somebody about it . Which is aggravating because what if I really needed the money . I hate this bank
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April 2020 by Tricia Joyce
The worst credit union ever. Closes people account behind there back with no explanation. Confiscates people money in there savings account so you can pay your bills.
