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August 2024 by Ryan little
I brought my 2014 Mercedes here after going to several other shops around town that were quoting me over $5000 for a head unit. They were very professional and did not try to gouge me. Only shop I will bring my Mercedes too.
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August 2024 by Richard Jackson
They did a great job repairing my Audi!
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August 2024 by Altonette Harris
The owner and his staff were so professional and nice. We were on our way back from Destin when the AirMatic system went out on our 2018 GLS450. First we went to the Mercedes Benz dealership. They told us there was 12 cars ahead of us so we would have to leave the car and get a rental. I googled foreign car repair shops near me and Palafox Imports came up. We called and the guy said to come in. They was able to get us a temporary fix to get us back home but that was wonderful and it was less than 30 minutes and we back on the rode. Thanks again for helping us out and I would definitely recommend them to anyone needing a knowledgeable and trustworthy mechanic.
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June 2024 by Sara Thompson
I will never take my Jetta to anyone else in town ever again. Thomas was especially helpful along with the mechanics that really knew what they were doing. Outstanding communication the entire time. Realistic expectations of time and cost needed. I couldn’t have asked for more. If you’re reading this, thanks again to you all for amazing service.
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June 2024 by Samuel Dietz
Drove from Missouri to Florida for an anniversary trip. Hit a deer on the way down and damaged my charge pipes on my GTI. They got me in the day I called and was out of there within the hour. Great people and great shop
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April 2024 by Lori Gordon
Extremely pleased with Palafox imports. Not only were they extremely thorough, but they were also communicative and professional. I had been experiencing some issues with my VW that the dealership could not find and not only did Palafox imports find the issue, but they also resolved it and made sure that I understood what was happening every step of the way. I am grateful that I have found them and will be using them exclusively moving forward.
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April 2024 by Mikayla K
Words can’t express the gratitude I have for this place; I can’t recommend them enough! They are the most genuine and knowledgeable mechanics I’ve ever met and they truly care about your car and finding the root of issue instead of charging you thousands of dollars for an entire replacement like other places.
I took my Volkswagen to a different auto shop down the road and was told I need a new transmission. They said they couldn’t find the part and would have to order it which would take 1-2 weeks. Being on vacation, I didn’t really know what to do. After calling around, a transmission shop recommended I call Palafox Imports. I had my car towed from the auto shop to Palafox Imports and, within the hour, they had found the issue with my car: simply a 2 inch long connector that had come off. They were so honest explaining everything with detail, even giving me helpful tips and info on how to care for my specific car, and sending me on my way, same day.
If you own a European car, trust me and don’t go to a regular mechanic. You will end up wasting your money in the long run as they’ll give you the quick expensive fix which might not even fix the issue. Put your car in the hands of guys who have the knowledge and experience of working with these kinds of cars and therefore know what they’re looking for.
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March 2024 by Jeff
This is an excellent shop. Th owner Guy, the manager Thomas, and the technicians are very knowledgeable and professional.
Above all else they are honest, have integrity, and stand by their work. I highly recommend.
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March 2024 by Curtis Show
Terrible place I called and said I need them to check my c300 Benz I talk to Thomas told him it was a wire problem because you could cross wire the fuel box to crank it .so some how my wire got wet and distorted he said they would still have to diagnose it for 500 out rages price the Mercedes benz manufacture diagnose price I found out is only 260 .So anyway o told him ok I can pay with my card over the phone because I’m currently out of town he said it works like. this and quoted (we diagnose for 500 than give you a price to fix it you pay a portion than pay the rest later if you don’t agree with our price I keep your 500 we go our separate ways.this was on a Monday he said bring it we’d Il have space for it than after you can pay the
Money for diagnose the day after or that day because it will take a week to get to it I said ok I get the car up there we’d day called and now he switch and said he needed straight cash I said we agreed card cause I was out of town but ok no problem he said if I don’t pay by morning he getting my car told away.i said that east the agreement he got upset I said fine il send the cash to my sis and she’ll bring it my sis took the money said he was very rude to her and talked on how he don’t won’t go work on my car cause our conversation.said she think because we were black and he maybe thought our money wasn’t good and than told her she need more money than 500 so I called talk to Thomas again he said he need more to diagnose I said why that he put the manager on loud speaker and the manager said it would cost several thousands to fix my vehicle I said ok what’s several thousands 2 thousand or more I’m willing to pay no more than 3500 to 5 thousand than he said he couldn’t tell me .but my fan is messed up and it cost 700 by itself I said I drove the car everything was perfect I just want the wiring job done he said we don’t operate like that we fix everything so I said fine il come get my car cost me 200 to deliver just yo pick it back up the same day because they threatened to get it towed if I didn’t pick it back up .main thing is don’t judge my money like I couldn’t pay you don’t k ow if I was willing to paun10 thousand.and very in professional had me to bring it there and than ask for more money to diagnose I wouldn’t recommend a go cart for them to fix bad Buisness outrageous price.They most definitely judge my character for being black and tried to count my money like it wasn’t good.
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December 2023 by Jake Lane
Avoid this shop. Hourly rate is extremely too high for the quality of work produced. Had an oil change, left with a flat tire from their parking lot. Was told "sorry yeah we try to run a magnet through the parking lot every week, whoopsies." With no recourse on how to make this up or even fix it. "No sorry we don't do tire work." Well you should probably return the vehicle the way it was turned into the shop.
After my oil change, within 24 hours my Range Rover was throwing codes for contaminated engine oil.
Spent $3000 for new Porsche brakes that squeal. The solution was to bring it back and have them hold it for a couple days so their tech can drive it around and make check whats wrong. They squealed the day I left with "brand new" brakes.
I would not trust this shop to make sound and accurate repairs or to maintenance your vehicle.
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October 2023 by Vance Knoch
They did a great job on our old New Beatle.Thanks
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September 2023 by Barry S.
AVOID....AVOID....AVOID...AVOID...AVOIDThey had my 911 for over 3 years and I paid over 7K for repairs and they could not get the car running properly. Transferred car to another shop and was found to have a multitude of errors from PALAFOX IMPORTS. They installed a Mercedes Benzcamshaft sensor in the vehicle. Reprogrammed the ECM with a Boxster ECM..and failed to torque crankshaft pulley causing pin to shear. IMO THIS IS A PART CHANGING SHOP.....THEY ARE NOT REALLY KNOWLEDGEABLE MECHANICSService: Engine repair
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September 2023 by Linda R.
Brought our older Porsche here for service. Excellent value for the money; fair pricing; superior customer service; personable and friendly staff; stand behind their work - if it's not right, they make it right. Highly recommend!
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September 2023 by jodi caudle
With significant engine repair needed on my Audi, I was so unsure of the best decision of where and what. A friend suggested Palafox Imports.From the first phone call and walking in. They were courteous, efficient and respectful.Their prices were very fair. They explained right up front it was going take a bit longer than I expected. But I appreciated their upfront transparency.They even sent me pics of progress of my engine.It was so refreshing to have this experience.And I can’t say enough about their quality service and repair.
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September 2023 by Barry Stein
AVOID....AVOID....AVOID...AVOID...AVOIDThey had my 911 for over 3 years and I paid over 7K for repairs and they could not get the car running properly. Transferred car to another shop and was found to have a multitude of errors from PALAFOX IMPORTS. They installed a Mercedes Benzcamshaft sensor in the vehicle. Reprogrammed the ECM with a Boxster ECM..and failed to torque crankshaft pulley causing pin to shear. IMO THIS IS A PART CHANGING SHOP.....THEY ARE NOT REALLY KNOWLEDGEABLE MECHANICSService: Engine repair
