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June 2024 by lil zae
One cashier in the bank doesn't make any kinda of sense. Stood in line for 30 minutes then walk out line is ridiculous first part of each month bills due so why one customer service. On hwy 98 smh
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January 2024 by Michael Anthony
Great location, friendly staff.
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September 2023 by Fely Johnson
Navy Federal in the last 45 days has treated me very poorly.I have been a member for 34 years and never missed a payment, ever my entire life.The were charging me 50 dollars a month on my Navy Federal credit card. I filled out the form to stop that 50$ a month fee 42 days ago.I went to the branch and the "Manager" said the employee who you said faxed it can't remember.Ever heard of a fax log?I applied for an equity line of credit. Branch told me if you have any questions, call the loan officer1 problem loan officer does not answer or return phone calls.So I emailed requesting a time for a phone call. The reply was ugly because a phone call is to much to expect.Only when I called the 800 and asked for that loan officer's supervisor to call me.Magically she called the next day.I went to the branch and had the "Manager" instant message the supervisor to call me.Still no call from any supervisor.I never like calling them because the amount of computer guestions are unnecessary.Walk in to any branch for anything besides the teller line and they ask questions like access code pass word. Even though the person asking those questions knows me.I have used the same location for over 15 years.I have a question Navy Federal. Ever heard of an I.D. check?They moved a large operation to Pensacola.I appreciate them investing in our community.Not as much as I appreciate Centennial Bank, when I call them they always say."Hello Fely how are you.So I say. " Good bye Navy Federal. I know you could careless about me.Why else would you put a 600$ a year fee on a credit card that I have never missed a payment on and made 1 dispute in 34 years.You said I signed to allow it.My question is why did Navy Federal think such a rip-off fee was a good idea with my history.2nd question what kind of bonus does the employee get for tricking someone into thinking this was the right product for me.You had all my business for 34 years.You still have my mortgage. Never again.Chase bank helped me more then the branch manager could.Thanks Chase.Good luck Navy Federal,A quick Google search of issues both internal and external. As well as the way yoy treated me, after 34 years. Makes me think you'll need it.Please excusses spelling and grammar errors english is not my first language.
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September 2023 by Harriet Richmond
The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right
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June 2023 by Charlie T
Easy, quick and friendly. No complaints
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May 2023 by Janice Gulisao
Employees are friendly and professional. Navy Federal strives to he
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April 2023 by Randy Jarvis
Worst Branch ever. Employees are rude. They demand to see a ID to make a deposit in your own account. Completely ridiculous.
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April 2023 by Brian Miller
Fast Friendly Accurate Service, every time
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November 2022 by Charlie Tolbirt
Easy, quick and friendly. No complaints
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October 2022 by Bruce
I find Credit Unions are usually easier to deal with. Never had a bad experience at this branch.
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October 2022 by Olivia Pearson
Chances of me looking for a new bank to deposit my WHOLE check is pretty high. It would be one thing to do that on the app but most of us have rent and other bills to pay and $225 is not going to cover it. Good job navy Federal there should be no reason why i have to wait for most of my check to go through in 1-5 business days.
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August 2022 by Kyruula
Chances of me looking for a new bank to deposit my WHOLE check is pretty high. It would be one thing to do that on the app but most of us have rent and other bills to pay and $225 is not going to cover it. Good job navy Federal there should be no reason why i have to wait for most of my check to go through in 1-5 business days.
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June 2022 by J.
the banks are out of money
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June 2022 by E. Bentz.
Good service. Not too crowded.plenty of parking and good location
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January 2022 by Edgr Bentz
Good service. Not too crowded.plenty of parking and good location
