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November 2023 by Jacqueline Schauf
It was so handy at Pensacola airport. While waiting at baggage, I was able to check in, sign all of in and literally walk across a street to get into our vehicle. The person at the desk was cheery, and helpful and the whole process was quick. I was ready to pick out our vehicle before our entire party’s luggage arrived.Return was also fast and easy. A person was there to help and ask about our experience. This could have been my fastest and easiest airport experience.
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November 2023 by Marty OShea
Recently rented from National in Pensacola. Great service - fast efficient - Great vehicle selection. This was my second trip in the past month to Pensacola. On the first trip, I decided to use another company. Big mistake! Will only use National going forward.
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November 2023 by James Bisson
Trevor Estrada in Pensacola is the reason I will go back to National. The situation got a little messy with the rate differential because I kept the car for a few extra days. Trevor went way over and above to make sure I was happy with everything in the end. His follow up and follow through I have never seen before. Normally, in a situation like this one, you deal with a huge company in a busy airport and a little complaint from a disgruntled customer goes completely unnoticed. No one cares and you go along your way with bad feelings about the experience. But, that wasn't true in this case. Trevor cared and he made it right and I must applaud his commitment to unparalleled customer service. This man is a treasure and needs to be highly complimented for his excellent customer service. Thank you Trevor for all you did. You didn't have to, but you did, and that made a big difference to me and made a big difference in how I view the company. National can be very proud of you being the face of their company. Thank you. You did them proud.
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November 2023 by Brenda Sampson
National Car Rental Emerald Club takes out all of the guesswork in having a rental vehicle ready when you fly. Before I even had my baggage, I had the information of where the vehicle I reserved was parked and I was able to leave the airport with no hassle. The vehicles are always clean and ready. No waiting for clean up and drop off is easy too. This made a huge difference for me and the connections that I needed to make for lodging and my business appointments. This the way a business should be run, like a fine tuned machine!
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November 2023 by Keri Keech
When I went to look over the car I noticed a dent. I reached out to several people at national so I would not be held responsible but no one ever got back to me. Also the check engine light came on. A message that the oil needed to be changed. I think they should have better maintained their vehicles.
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November 2023 by David Kunsky
The National Car Rental agents were very friendly and helpful. The Convertible mustang we rented had seen better days - 60k Miles and it looked and drove like it needed to retire.
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November 2023 by Joan Schultz
Quick and easy. We also got a rental discount on our return because we were so pleasant to deal with! Glad to be a member.
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October 2023 by Adam S.
Absolutely wonderful service from start to finish. I don't know what more to say, other than the attendant dealt with my tired/weary/delirious self after a day of delays, and had me ready to drive out of there in under three minutes. Gotta be some kind of a record.The prices here were dramatically lower than the competitors, for whatever reason. The car itself was nice, but the drop off was equally as efficient. I just pulled it into a big line of cars, a nice gentleman came up to make sure all was good and let me on my merry way. As easy as it gets and when it comes to rental cars, that's as good as it gets in my opinion.
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September 2023 by Sharaunta Beach
We are regular customers and I am happy with the services and products, I feel like the process when returning a vehicle late, the cost and ideal to charge for a full day is excessive, It would be fair if this was prorated
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September 2023 by Tony S.
I'd give the customer service personnel at this location negative star(s) if I could! Rude, demeaning and frankly a smart-ass. Rentals weren't ready, told customers to wait in baggage claim after completing the paperwork and they'd get to you when they could in "5-10 minutes", 20 minutes later called my name, rental parked all the way in the far side of the garage. Unprepared, unprofessional and frankly National folks need some positive people skills. Pitiful!
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September 2023 by Stephen Carter
Had to check in and choose car at airport desk. The service rep was polite and efficient and I was out of there is a flash. The Chevy Blazer I got was a nice ride for the week.
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September 2023 by Richard Zinno
This place was slow as slow as molasses and then I got a car that smelled like cigarettes.Updated review: I went back in about the smoke and they totally redeemed themselves by putting me in a brand new car and covering my gas upon return. Thank you for turning a sour situation around.
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July 2023 by Prime Collision
Amber took really good care of me, she was very nice and patient with my mother in law, she was a hot mess. My mother in law booked a economy car with 7 of us and expected a large truck. The airport was sold out and amber went out of her way to drive to a different location and get us a suburban. Thank you for caring amber and helping us on our trip!!!! National you have a gem on your team!!!!!
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July 2023 by Dennis Ferguson
Terrible experience for my family and me. After flying all night, National denied my reservation because I had a temporary drivers license. National customer service told me on the phone it wouldn’t be a problem, but the local manager makes up their own rules.
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June 2023 by Sonya DuPuis
The car was clean and in great shape! Everyone working at National was kind and professional and the lines were not long. This was by far by best car rental experience in 5 years!