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January 2024 by Micaela Connors
Great Customer Service Mr. Griffin. Thank You for all your help in my vehicle parts.
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January 2024 by rhonda nivens
Very kind helpful people work here!
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November 2023 by Harry Roberts
Best parts inventory in Pensacola ! Very friendly and helpful staff.
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November 2023 by Jason Williams (Ohio850)
Great service. Best parts in town.
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November 2023 by James Rudolph
Very friendly and professional staff.
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September 2023 by John Williams
Went to get a quote on parts, they were very helpful.
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September 2023 by Tabi Bucci
I have never been so frustrated with a business. I attempted to return $20 worth of UNUSED items with the receipt and they refused to issue me a refund because I did not have the original card it was purchased with and had no ability to get the card it was purchased with. I was well within my 30 day return period and reviewed the online return policy online which did not state I needed to have the card. The first person I spoke with refused to help me and told me I was out of luck which I requested to speak with the manager who argued with me stating she’s been with the company 25 years and it’s always been the policy. As someone who works in retail there’s room for manager discretion which she offered no help. I got so upset that I left my items there and the receipt because I can’t do anything with the items anyways. I called corporate and when I filed my complaint the person who handled this call explained there was absolutely no reason that they needed the original card as there is not a policy stating they needed it. I will never shop here again. The employees offered no solution other than to tell me I am out of luck. I really hope corporate corrects them on their made up policies.
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September 2023 by Travis Mostoller
Napa Heavy Duty is the place to go. Friendly staff, Good number of items on the floor as well as warehouse parts out back
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June 2023 by Tx Rednek
nice building, alot of empty spaces on shelves?not one employee said "welcome" - "may I help you" - nothing !!one gal at counter on phone talking about where to go after work.one guy at counter playing with his phone.one guy walking around the store pretending to clean/dust.
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March 2023 by J C
Went out of their way to help find a part... Awesome place.
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March 2023 by Sandra Mason
Always helpful in finding my correct part. They are the best.
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March 2023 by Dustin Helgeson
Helpfull staff good parts available.
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December 2022 by justin selby
Arrived 10 mins before closing on a sunday, friendly staff ready to help me with my questions and immediately got me what I needed to fix my truck at the best possible price. My main reason for going to napa was to buy a quality part that isn't available near where I live and that was taken care of too..Great store, will return
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November 2022 by Scott Eddins
I get place to go get the stuff you need for your vehicles and they have real good employees and they are very helpful at getting you what you need
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November 2022 by Christopher Berube
I really love NAPA auto parts. They seem to have every obscure part or tool I need available either immediately or the very next day. The order online and pay at the store is cool too.
