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“I came into the store to switch providers and Kay made the experience so easy, stress free , and remained patient throughout the whole time. I recommend this store to any new or existing customers! If you visit this store make sure to ask for Kay!”
“Grant was great, however the customer service over the phone didn’t seem as if they knew what they were doing. Finally got service on my phone with an activated eSIM after an hour.”
“Awesome customer service and very fast & efficient….Had to get a new SIM card & we live in Milton, FL so we usually go to the ATT store in Pace but we were in Pensacola FL yesterday on Hwy 29 in Ensley so we decided to stop there & the employees were much nicer and more accommodating than any of the employees at the Pace store…. Those people at the Pace store are just downright rude and unprofessional and we’ll NEVER go back there again.”
“Bria and the team at ATT on E 9 Mile Rd are phenomenal!! They helped me cancel an old line I no longer needed and lowered my overall bill by over 100$!! They were polite and extremely helpful!! They have amazing customer service and helped us set up the new IPhone for the family! They helped transfer the old data from the old line to the new line and install all the new accessories we purchased!! Can’t wait to buy my next NEW phone at this store!!!!”
“Lidia helped us immediately upon walking into the store. We received professional and friendly service from Lidia and she was very knowledgeable. I will definitely return to this AT&T store.”
“My person was very knowledgeable. They was able to answer and explain to me all of my questions about the services and products I enquirered in.
The only disadvantage was I have to miss out on 6 mammoths of free WiFi for my vehicle and home because I can’t get the same price that’s being offered on the app for my vehicle as to a pose to in store rates”
“I had to come in to fix an account glitch on 11/1/25 and Chris was on a solo shift. I was the 9th customer in the room at the time and didn’t mind waiting since there was just one working. Chris had other plans. Not only was he setting up what looked like 5 separate phones, answering questions, AND got on the phone with ear shoulder so he can help me and keep his hands free for everyone else. That badass needs a raise. Also, as a bonus, fix his jeep as a thank you to that man Version.”
“Corey was super helpful after faulty advice from a phone rep he helped restore my service on a Verizon online order with a great attitude and expertise! Will recommend this store above all others!”
“Had my phone stolen and had to come in to get a new one. A woman named Chris made the whole process simple, easy, and speedy. She was super personable and helped me at a time I was more or less panicking and she solved every issue I was having. Please give that woman a raise lol”
“What great people is there super I really appreciate it. Everyone supposed to be go and see the store. The people is so nice unhelpful I really appreciate.?❤️”
“Very quick an easy to switch my service from T-Mobile to cricket thanks to the help of the young man Zachary explained everything I get in my plan an everything I get an helped me put everything from old phone onto my new device an I sure appreciate his help an service”
“Hi Myra Robinson was excellent. She helped me straighten out my phone, which was a real mess and trying to think my phone was a mess and the bill was a mess and I went to another place and they refused to help me so I came here and she helped me straighten it all out. Thank you very much she’s excellent and if I have another problem, I will be back. Thank you so much and she’s doing great. Thank you.”
“I stopped by on my way home for work due to having issues revalidating my discounts. Faith made sure I was taken care of. She was prompt, efficient, kind, and you could tell she enjoyed her job. I will definitely go back here to handle any future needs. Thank You Faith!”
“Patrick helped me and he was amazing.
Cricket, whatever you're paying him, it's not enough. He got my new phone with new number set up and took care of disconnecting my old account with patience and knowledge.”
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“Brian was really nice and helpful while I was making the transition from Tmobile to Verizon. Him and another associate were really knowledgeable on the products that I bought. Overall this is a fantastic Verizon wireless location to go to for really good customer service!!”