Metro by T-Mobile

Most Recent Comments

• October 2024 by Lade T'e Lewis
  Wow again😞 I’m sitting in the parking lot of the Lillian Hwy, Pensacola Florida, location and bad customer service again. What is going on with the
  employees? I came here in search getting help for upgrades, I walked in the store and the sale rep never acknowledged me, I accepted the fact she she appeared to be in personal conversation with someone in front of her but at least say something to a customer such, “hello, I’ll be with you in moment” my mother and looked around the store for a while, then sat down and still nothing from the rep, so we walked out. This is making me feel like I may need to switch carriers.
• February 2024 by Mark Redmond
  Manny was my customer service rep at this location. Was very complete and productive and phenomenal approach to problem solving my phone situation. I recommend Manny and this location very highly to anyone that has metro services. On a scale of 1 to 10 10 being perfect Manny was a 100,000 % phenomenally amazing in every direction of my phone problems and situation. Great employee great service great store great company.
• January 2024 by javaur wright
  Wonderful place to get a quick phone ready to you on the go
• September 2023 by Sean McDonald
  Rudest staff I have ever com in contact with.
• June 2023 by Bella Bella Bella
  Excellent deals and customer service!
• March 2023 by Sharon Holmquist
  Prices can be tricky. They definitely aren't in it to save the customer any money
• January 2023 by Angel Kilpatrick
  Awesome, care about their customers, they don't give any attitudes, willing to help you if they can. Just all an all awesome. If I could I give 100 percent stars.
• December 2022 by Brandie Hammontree
  Very good experience. Pauletta was very helpful
• September 2022 by Terry Adair
  Closing time said couldn't fix my phone or up grade due to closing time I was there 45mins prior busy though
• June 2022 by Kirstin Salvo
  April was professional, patient and extremely helpful. Kuodos to the location staff and everything they do.Unfortunately, after 6 hours of various agents via phone, nobody from Metro could port my number properly or at all from my previous carrier. I have to have phone service, so unfortunately, since they cannot do a simple number port, I will be going elsewhere and returning the phone I cannot use.Update:Here we are 730 at night from 9am, Metro still cannot grasp how to port a telephone number. Rating high for April, negative 5 for Metro. What's the the point of the the discounts if you can't handle porting 1 phone number and the customer cannot receive calls????"Wait time less than 31 seconds", up to an hour per call, worse than the VA, and you always get at least a person within 32 minutes....or a call back . Maybe Metro called back, but they never ported the number properly, so who knows.They can't port numbers from other service providers, obviously...don't waste your time or money like I did. Just forget it....and nothing that's adverted is available.Like, zero iPhones unless you can purchase the high the end ones. Same with their "free phones", never available. I wonder if those port properly? Probably not.'Merica.
• November 2021 by Carmella Antonelli
  Girls were very helpful and knowledgeable about equipment. Very friendly spent more then we thought good sales woman.
• October 2021 by Odis Diaz
  No hello no welcome!! Get out you don't have a mask was his first words.I was going to spend 2,000 for mothers day and got kick out. No phones and will do no business with rude people. Train you staff to be polite ,and no masks allowed buy some for your customers. The government took all restriction already!! I usually call but no manager I hate leaving a bad review but that rude guy needs training on how to speak to people.
• June 2021 by Bill Peterson
  Yeah the people in there are pretty smart they usually get you in and out pretty quick so and a happy people some of the places you going to be playing happy you can tell by their attitude then you got no attitude
• June 2021 by Google User
  No refunds other than taxes in a free phone. Just trying to switch free phones and it's like 70$ minimum any way you slice it ??
• May 2021 by Mayra Ramirez
  No hello no welcome!! Get out you don't have a mask was his first words.I was going to spend 2,000 for mothers day and got kick out. No phones and will do no business with rude people. Train you staff to be polite ,and no masks allowed buy some for your customers. The government took all restriction already!! I usually call but no manager I hate leaving a bad review but that rude guy needs training on how to speak to people.